Civica Complaints Management vs Unit21
| Civica Complaints Management | Unit21 | |
|---|---|---|
| Platforms | Android, api, iOS, Web | api, Web |
| Workflow automation | Yes | |
| Intake channels | omnichannel | |
| Escalation rules | Yes | |
| Investigation tools | Yes | |
| SLA tracking | Yes | |
| Reporting depth | advanced | |
| Budget control | Yes | |
| Encumbrance tracking | Yes | |
| Purchasing workflows | Yes | |
| Deployment | cloud | both |
| Master data domains | customers, patients, providers, members, citizens, locations | |
| Deduplication | Yes | |
| Data syndication | Yes | |
| Signature capture | Yes | |
| Photo evidence | Yes | |
| GPS evidence | Yes | |
| Delivery status | real-time | |
| Audit trail | Yes | |
| Customer risk assessment | Yes | |
| Transaction monitoring | Yes | |
| Case management | Yes | |
| Regulatory reporting | Yes |
Listed together in Best Case Management Software