Decagon vs Freshdesk
| Decagon | Freshdesk | |
|---|---|---|
| Free plan | No | Yes |
| Free trial | No | No |
| Paid from | — | $19/mo |
| Open source | No | No |
| Platforms | Web | api |
| Supported channels | chat, voice, email, SMS, WhatsApp | Web Chat, WhatsApp, Facebook, Instagram, Messenger, LINE, email, web forms, support portals |
| Workflow actions | Yes | Yes |
| Human handoff | Yes | Yes |
| Voice support | Yes | — |
| Multilingual support | Yes | Yes |
| API access | Yes | Yes |
| Free plan | — | No |
| Paid from | — | 19 /mo |
Both are listed in Best AI Customer Service Agents, Best Customer Self-Service Software, Best AI Customer Service Software. On Specifiction, Freshdesk scores higher on our published basis.