Fern vs Help Scout
| Fern | Help Scout | |
|---|---|---|
| Free plan | Yes | Yes |
| Free trial | No | Yes |
| Paid from | Free | $25/mo |
| Open source | No | No |
| Platforms | api, Linux, macOS, self-hosted, Web, Windows | api |
| Free plan | Yes | Yes |
| Publishing audience | both | Customers |
| Custom domain | Yes | — |
| SSO support | Yes | Yes |
| Version history | Yes | — |
| Content analytics | Yes | — |
| Paid from | — | $25/mo |
| Article limit | — | 10 articles |
Both are listed in Best Knowledge Base Software. On Specifiction, Fern scores higher on our published basis.