Trakdesk vs Unity Contact Center
| Trakdesk | Unity Contact Center | |
|---|---|---|
| Free trial | Yes | |
| Paid from | $9.99/mo | |
| Platforms | api | Web, Windows |
| Free plan | Yes | |
| Paid from | 9.99 /user/mo | |
| Shared inbox | Yes | |
| SLA management | Yes | |
| Help center | Yes | |
| Ticket automation | Yes | |
| Customer portal | Yes | |
| API access | Yes | |
| Team leaderboards | No | |
| Rewards catalog | No | |
| Challenge scheduling | No | |
| Leaderboard scope | individual | |
| Supported helpdesks | BroadSoft | |
| Core mechanics | leaderboards |
Listed together in Best Customer Service Gamification Software