Amazon Connect pricing
8 plans read from aws.amazon.com
Amazon Connect Customer — chatPriced on request per message sent or receivedPricing may vary by region, communication type, and third-party provider Read 28 Sep 2026 · aws.amazon.com
Amazon Connect Customer — SMS and 3P messagingPriced on request per message sent or receivedPricing may vary by region, communication type, and third-party provider Read 28 Sep 2026 · aws.amazon.com
Amazon Connect Customer — voicePriced on request per voice minute; standard telephony rates applyPricing may vary by region, communication type, and third-party provider Read 28 Sep 2026 · aws.amazon.com
Amazon Connect Customer — emailPriced on request per email sent or receivedPricing may vary by region, communication type, and third-party provider Read 28 Sep 2026 · aws.amazon.com
Chat$0.01, paid once per message sent or receivedPricing may vary by region, communication type, and third-party provider. Read 27 Sep 2026 · aws.amazon.com
SMS and 3P messaging$0.01, paid once per message sent or receivedPricing may vary by region, communication type, and third-party provider. Read 27 Sep 2026 · aws.amazon.com
Voice$0.04, paid once per voice minuteStandard telephony rates apply; pricing may vary by region, communication type, and third-party provider. Read 27 Sep 2026 · aws.amazon.com
Email$0.08, paid once per email sent or receivedPricing may vary by region, communication type, and third-party provider. Read 27 Sep 2026 · aws.amazon.com
In short
- Amazon Connect lists no free plan.
- A free trial is offered.
- Paid plans published: 8.
- 4 plans are priced on request (Amazon Connect Customer — chat, Amazon Connect Customer — SMS and 3P messaging, Amazon Connect Customer — voice, Amazon Connect Customer — email).
What the alternatives costAll alternatives →
| Tool | From | Free plan | Free trial |
|---|---|---|---|
| frePPLe | — | Yes | Yes |
| Microsoft Dynamics 365 Sales | $4/mo | No | Yes |
| Accelo | — | No | No |
| Smartsheet | $9/mo | No | Yes |
| Epicflow | €22.50/mo | No | Yes |
| Float | $7/mo | No | Yes |
| Scoro | $17/mo | No | Yes |
| Workforce.com | C$12.80/mo | No | Yes |