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SPECIFICTION
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Amex GBT Neo

amexglobalbusinesstravel.com

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Spec score 8.4 #1 of 17 in Travel Arrangement Software

What it is

Amex GBT Neo combines business travel booking with expense management for organizations. Bookings automatically feed into Neo expense, connecting travel activity with expense workflows. Businesses can configure policies for complex or changing needs. Travelers can use the retail-shopping-style experience on desktop and mobile, receive itinerary recommendations based on preferences and booking history, and modify those itineraries. Expense features include receipt capture and categorization, automatic allowance and reimbursement calculations, duplicate-expense detection, and prompts to correct noncompliant items before submission. Neo integrates with supplier ecosystems, analytics, corporate payment methods, travel policies, user profiles, and single sign-on; it can also sync with enterprise resource planning systems. The linked Amex GBT Mobile app is available for Android and iOS. Amex GBT says travel counselors are available for chat 24/7, with app-based assistance and handoff to a counselor. Pricing is on request and may be a flat fee, pay as you book, subscription, or custom terms depending on company needs. Availability may vary by location.

Spec sheet

What it does
Neo is Amex GBT’s end-to-end corporate travel and expense platform for complex organizations.Read 21 Oct 2026 · amexglobalbusinesstravel.com
Purpose
Neo is a travel and expense management solution for businesses, combining travel booking and expense management.Read 5 Oct 2026 · amexglobalbusinesstravel.com
API
Amex GBT describes Neo as proprietary; its release documentation references a Neo Profile API for maintaining user profiles.Read 21 Oct 2026 · explorer.amexglobalbusinesstravel.com
Integrations
Neo integrates suppliers, analytics, corporate payment methods, travel policies, user profiles and single sign-on.Read 21 Oct 2026 · amexglobalbusinesstravel.com
Security
Amex GBT says Neo meets high industry standards for platform security and data protection.Read 21 Oct 2026 · amexglobalbusinesstravel.com
Support
Amex GBT says its travel counselors are available for chat 24/7, with app-based assistance and travel counselor handoff.Read 5 Oct 2026 · amexglobalbusinesstravel.com
Headquarters
New York, New York, USA; London, EnglandRead 28 Sep 2026 · amexglobalbusinesstravel.com
API capability
The Neo Profile API can create missing accounting-segment values during profile synchronization when createIfNeeded is enabled.Read 21 Oct 2026 · explorer.amexglobalbusinesstravel.com
Availability
Amex GBT says solution availability may vary by location and advises scheduling a demo to find the best fit.Read 5 Oct 2026 · amexglobalbusinesstravel.com
Booking recommendations
Neo recommends itineraries based on traveler preferences and booking history, and allows travelers to modify itineraries.Read 5 Oct 2026 · amexglobalbusinesstravel.com
Cloud deployment
GetApp describes Neo as a cloud-based travel-management tool.Read 21 Oct 2026 · getapp.com
Company founding
Amex GBT became a standalone joint venture in 2014 after separating from American Express.Read 21 Oct 2026 · amexglobalbusinesstravel.com
Company headquarters
Amex GBT lists North American headquarters in New York and European headquarters in London.Read 21 Oct 2026 · amexglobalbusinesstravel.com
Company legal name
Crunchbase lists the legal name as GBT Travel Services UK Limited.Read 21 Oct 2026 · crunchbase.com
Company size
LinkedIn lists American Express Global Business Travel as having more than 10,001 employees.Read 21 Oct 2026 · linkedin.com
Configurable policies
Neo can be configured to support complex and changing organizational needs and travel policies.Read 5 Oct 2026 · amexglobalbusinesstravel.com
Documentation
A customer knowledge base provides setup instructions, QR-code activation steps and receipt-capture guidance.Read 21 Oct 2026 · knowledge.amexgbtone.com
Duty of care
Neo includes servicing options and duty-of-care tools for traveler support.Read 21 Oct 2026 · amexglobalbusinesstravel.com
Email security
Neo release 25.5 standardized sender addresses and improved SPF, DKIM and DMARC pass rates.Read 21 Oct 2026 · explorer.amexglobalbusinesstravel.com
ERP connectivity
Neo can sync with enterprise resource planning systems.Read 5 Oct 2026 · amexglobalbusinesstravel.com
Expense automation
Neo supports receipt capture and categorization, and automatically calculates allowances and reimbursable amounts.Read 5 Oct 2026 · amexglobalbusinesstravel.com
Expense controls
Neo can detect duplicate expenses and prompt users to correct noncompliant items before submission.Read 5 Oct 2026 · amexglobalbusinesstravel.com
Limit: AI and automation
A recent G2 reviewer said Neo felt traditional and agent-dependent and needed more AI features.Read 21 Oct 2026 · g2.com
Limit: fare coverage
A Capterra reviewer reported weak multi-destination and bundled-fare handling and that prices were not always best.Read 21 Oct 2026 · capterra.com
Limit: glitches and speed
G2 reviewers reported glitches, slow performance, crashes and missing or incomplete information.Read 21 Oct 2026 · g2.com
Limit: interface
Capterra reviewers reported slow loading, non-intuitive controls, difficult seat selection and printing problems.Read 21 Oct 2026 · capterra.com
Limit: mobile login and support
App-store reviewers reported broken login flows, sign-in failures, long support waits and chat disconnections.Read 21 Oct 2026 · apps.apple.com
Limit: Neo user experience
Business Travel News consultants called Neo’s user experience challenging and weaker than newer tools, while buyers cited duplicate fares and slow NDC availability.Read 21 Oct 2026 · businesstravelnews.com
Mobile integration
Amex GBT Mobile connects to Neo for itineraries, updates, counselor chat and receipt upload.Read 21 Oct 2026 · amexglobalbusinesstravel.com
Mobile platforms
The Amex GBT Mobile app is linked to Neo and is available through the App Store and Google Play; Neo is described for desktop and mobile use.Read 5 Oct 2026 · amexglobalbusinesstravel.com
Notable release
Neo release 25.5 added clearer expense-report approval visibility and fare-selection improvements.Read 21 Oct 2026 · explorer.amexglobalbusinesstravel.com
Ownership and funding
Dealroom records a $750 million December 2021 SPAC IPO round and a $6.3 billion May 2026 Long Lake Management buyout valuation.Read 21 Oct 2026 · app.dealroom.co
Personalization
Neo learns from traveler preferences and booking history to recommend suitable itineraries.Read 21 Oct 2026 · amexglobalbusinesstravel.com
Policy configurability
Organizations can configure Neo for complex and changing travel policies and workflows.Read 21 Oct 2026 · amexglobalbusinesstravel.com
Praise: booking usability
G2 reviewers described the interface as easy to use and useful for planning multi-leg or door-to-door trips.Read 21 Oct 2026 · g2.com
Praise: control and savings
A G2 reviewer praised structured expense control, transparency and corporate cost savings.Read 21 Oct 2026 · g2.com
Praise: expense workflow
Capterra reviewers praised intuitive expense-file creation, policy-aware booking and approval workflows.Read 21 Oct 2026 · capterra.com
Rating on Apple App Store
4.1 out of 5 from 1.1K ratingsRead 21 Oct 2026 · apps.apple.com
Rating on Capterra
3.5 out of 5 from 6 reviewsRead 21 Oct 2026 · capterra.com
Rating on G2
3.3 out of 5 from 14 reviewsRead 21 Oct 2026 · g2.com
Rating on GetApp
3.5 out of 5 from 6 reviewsRead 21 Oct 2026 · getapp.com
Rating on Google Play
2.2 out of 5 from 1.19K reviewsRead 21 Oct 2026 · play.google.com
Receipt capture
The mobile receipt workflow photographs or uploads receipts, extracts details and links them to card transactions or expenses.Read 21 Oct 2026 · knowledge.amexgbtone.com
Recommendations
Its booking engine weighs cost, time, compliance and supplier factors when recommending itineraries.Read 21 Oct 2026 · amexglobalbusinesstravel.com
Sustainability
The platform shows flight carbon data and can filter hotels and rental cars using sustainability requirements.Read 21 Oct 2026 · amexglobalbusinesstravel.com
Traveler experience
Neo provides an omnichannel experience with a retail shopping-style design informed by user feedback.Read 5 Oct 2026 · amexglobalbusinesstravel.com
Unified T&E
Booked travel is automatically transferred into Neo Expense.Read 21 Oct 2026 · amexglobalbusinesstravel.com
Unified travel and expenses
Bookings automatically feed into Neo expense.Read 5 Oct 2026 · amexglobalbusinesstravel.com
User experience
The interface uses an omnichannel, retail-shopping-style design.Read 21 Oct 2026 · amexglobalbusinesstravel.com
Who it is for
Neo is presented as a solution for complex businesses seeking unified travel and expense management and specialized business travel services.Read 5 Oct 2026 · amexglobalbusinesstravel.com

Plans and prices

Amex GBT Neo Priced on request flat fee, pay as you book, subscription, or custom terms; pricing depends on company needs Read 5 Oct 2026 · amexglobalbusinesstravel.com
Custom enterprise plan Priced on request Travel and expense management · configurable policies and workflows · support and servicing options Read 21 Oct 2026 · getapp.com

Every Amex GBT Neo plan and price →

Strong points and limits

Strong points

  • Bookings automatically feed into Neo expense
  • Configurable travel policies
  • Itinerary suggestions use preferences and booking history
  • Receipt capture and reimbursement calculations
  • 24/7 travel counselor chat

Limits

  • Pricing is on request
  • Availability may vary by location
  • Pricing terms depend on company needs

Who it suits

Neo is presented for complex businesses seeking unified travel and expense management and specialized business travel services. Its configurable policies and ERP connectivity may suit organizations with changing travel rules and established systems.

Verdict

Neo links travel booking and expense workflows, with policy controls, automation, mobile access, and counselor support. Pricing and availability depend on company needs and location, so organizations are advised to schedule a demo to find the best fit.

Where Specifiction places it

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