Artera

Spec sheet

Purpose

Artera Harmony is an agentic platform for healthcare providers that manages patient conversations across phone, text, web, and email.Read 4 Oct 2026 · artera.io

Product

Artera provides healthcare organizations with AI agents for patient communication and care workflows.Read 5 Oct 2026 · artera.io

Integrations

Artera says API, FHIR, and HL7v2 integrations connect its platform with EHRs and other patient-facing vendors.Read 4 Oct 2026 · artera.io

Security

Artera states its AI Agent products meet SOC 2 Type 2, HITRUST, and HIPAA standards, and that it does not use PHI or PII to train its models.Read 5 Oct 2026 · artera.io

Privacy

Artera says its privacy approach is based on Privacy by Design and that its management system aligns with ISO 27001 and ISO 27701.Read 4 Oct 2026 · artera.io

Support

Customers can submit support cases and enablement requests through the Customer Resource Center, which requires login for support requests.Read 5 Oct 2026 · knowledge.artera.io

Headquarters

Santa Barbara, California, United StatesRead 28 Sep 2026 · artera.io

Founded

Artera says it was founded in 2015.Read 5 Oct 2026 · artera.io

AI agents

Its AI agents handle routine patient workflows such as appointment and referral scheduling, intake, payments, billing, care gaps, and follow-ups.Read 4 Oct 2026 · artera.io

AI integrations

Artera says its AI agents integrate with EHRs including NextGen, Athena, Greenway, and eClinicalWorks, with data updates described as nearly real-time; capabilities may vary by EHR and configuration.Read 5 Oct 2026 · artera.io

Availability limit

Artera’s support documentation says it does not support text messages or phone calls to numbers without a +1 country dialing code.Read 4 Oct 2026 · knowledge.artera.io

Company history

Artera’s company page states that it was founded in 2015.Read 4 Oct 2026 · artera.io

Customer focus

Artera describes solutions for specialties, clinics, FQHCs, health systems, and federal agencies.Read 5 Oct 2026 · artera.io

EHR integrations

Artera says it supports API, FHIR, and HL7v2 integrations, including connections with Epic, Oracle, MEDITECH, Veradigm, athenahealth, and others.Read 5 Oct 2026 · artera.io

EHR partners

The integrations page lists Epic, Oracle, MEDITECH, Veradigm, athenahealth, eClinicalWorks, Greenway Health, NextGen, ModMed, AdvancedMD, and Netsmart myAvatar.Read 4 Oct 2026 · artera.io

Human handoff

The platform supports live transfers to staff with conversation context.Read 4 Oct 2026 · artera.io

Implementation

Artera pairs its platform with AI Service Squads that work with organizations to build solutions for their workflows.Read 4 Oct 2026 · artera.io

Intake integration limit

Artera advertises automated API-based write-back to 12+ EHRs for its intake and payments solution.Read 5 Oct 2026 · artera.io

Intended customers

Artera describes serving specialties, clinics, federally qualified health centers, health systems, and federal agencies.Read 4 Oct 2026 · artera.io

Patient communications

Artera Harmony supports automated care journeys and communication through an organization’s trusted phone number.Read 5 Oct 2026 · artera.io

Payments

Artera Intake & Payments supports payment links, billing reminders, mobile payments, and payment options at check-in.Read 5 Oct 2026 · artera.io

Personalization

Artera says its agents retain patient preferences, communication styles, and scheduling constraints across conversations.Read 4 Oct 2026 · artera.io

Scheduling and intake

Artera offers online self-scheduling, automated waitlisting, digital intake, registration, and check-in.Read 5 Oct 2026 · artera.io

Secure messaging

Artera’s support article says messages are secure by default and patients may need to verify their identity to view them.Read 4 Oct 2026 · knowledge.artera.io

Security practices

Artera describes encrypted messaging, quarterly code scanning, disaster recovery across two availability zones, firewalls, monitoring, and vulnerability testing.Read 5 Oct 2026 · artera.io

Training

Artera offers Academy courses and live product webinars through its Customer Resource Center.Read 5 Oct 2026 · knowledge.artera.io

Where Specifiction places it

• Patient Engagement Software#2 of 177.8
• Two-Way SMS Software#16 of 307.8