Backbase Digital Banking

Spec sheet

Product

Banking OS brings customers, employees and AI agents together across a bank’s frontline.Read 14 Nov 2026 · backbase.com

Headquarters

Amsterdam, NetherlandsRead 4 Oct 2026 · backbase.com

Founded

2003Read 4 Oct 2026 · backbase.com

Approvals and audit

Teams can review requests, policies, authority decisions and approvals, and trace changes to authors and reviewers.Read 14 Nov 2026 · backbase.com

Authority controls

Sentinel evaluates identity, entitlements, bank policy and approval requirements before authorizing actions.Read 14 Nov 2026 · backbase.com

Banking segments

Backbase lists retail, small-business, commercial, private banking and wealth management as segments.Read 14 Nov 2026 · backbase.com

Buying path

Backbase describes digital banking modernization as a separate buying path from Agentic Banking.Read 14 Nov 2026 · backbase.com

Channels

The platform supports branch, call-center, mobile, web and embedded experiences.Read 14 Nov 2026 · backbase.com

Commercial access

The product page directs prospective buyers to request a demo; it does not state a price.Read 14 Nov 2026 · backbase.com

Customers

Backbase says more than 120 financial institutions across 50 countries use its platform.Read 14 Nov 2026 · backbase.com

Existing digital stacks

Agentic Banking offerings can work with existing digital banking environments when appropriately integrated and configured.Read 14 Nov 2026 · backbase.com

Shared context

The platform provides shared customer context and decision history for employees and AI agents.Read 14 Nov 2026 · backbase.com

System integration

Existing systems and fintech services can connect through managed and custom connectors; capabilities are exposed as APIs and MCP tools.Read 14 Nov 2026 · backbase.com

Workflow orchestration

Workflows, AI agents and employees can coordinate work across systems.Read 14 Nov 2026 · backbase.com

Where Specifiction places it

• Mobile Banking Software#1 of 136.3
• Digital Banking Platforms#7 of 556.3