BackBox

Spec sheet

What it does

BackBox, marketed with the Kilter platform, automates security, compliance and lifecycle management for multi-vendor network infrastructure.Read 15 Oct 2026 · backbox.com

Purpose

BackBox automates security, compliance, and lifecycle management for network infrastructure.Read 9 Oct 2026 · backbox.com

Deployment

The software is offered as on-premises or SaaS and can be installed on VMware, Hyper-V, XenServer/Nutanix or bare metal.Read 15 Oct 2026 · backbox.com

API

The product exposes a REST API following OpenAPI guidelines for custom integrations.Read 15 Oct 2026 · backbox.com

Integrations

BackBox lists ITSM, CMDB, PAM, observability, SD-WAN/SASE, identity, messaging and DevOps integrations, including ServiceNow, LogicMonitor, CyberArk, Kentik, Cisco Meraki and Slack.Read 15 Oct 2026 · backbox.com

Compliance

The Enterprise tier adds compliance monitoring, policy checks, configuration-drift detection and automated remediation.Read 15 Oct 2026 · backbox.com

Support

BackBox's SLA says standard support targets next-business-day responses for all priority levels, while premium targets range from one to four hours for priorities 1–3.Read 9 Oct 2026 · backbox.com

Headquarters

The corporate headquarters is listed at 14135 Midway Road, Greenhill Towers, Suite G250, Addison, Texas 75001.Read 15 Oct 2026 · backbox.com

Founded

BackBox says it has pursued its network-automation mission since 2009.Read 15 Oct 2026 · backbox.com

AI capabilities

Kilter AI adds actionable CVE intelligence, workaround insights, CVE-to-chain conversion and an automation-creation assistant.Read 15 Oct 2026 · backbox.com

API updates

Release notes document API token authentication, dashboard API calls, IntelliChecks endpoints and OIDC single sign-on support for Okta, Azure, JumpCloud, Duo and ForgeRock.Read 15 Oct 2026 · updates.backbox.com

Automation

The features page lists a pre-built automation library, task automation, event-driven automation, and automated OS and firmware upgrades.Read 9 Oct 2026 · backbox.com

Automation library

The platform advertises more than 3,000 pre-built automations.Read 15 Oct 2026 · backbox.com

Backup and recovery

Kilter backs up, validates and restores network devices, including one-click restore and five-step backup verification.Read 15 Oct 2026 · backbox.com

Backup and restore

The product includes automated configuration backups, backup comparison, and one-click restore.Read 9 Oct 2026 · backbox.com

Company legal identity

The MLSA identifies the contracting entity as BackBox Software US, a Delaware corporation.Read 15 Oct 2026 · backbox.com

Company size

Gartner lists BackBox as a private company founded in 2009 with 11–50 employees and Dallas, USA headquarters.Read 15 Oct 2026 · gartner.com

Device coverage

BackBox says its platform supports more than 180 vendors and thousands of devices.Read 9 Oct 2026 · backbox.com

Documentation

BackBox provides a Help Center with knowledge articles, product documentation, patches and upgrades, training videos and device lookup.Read 15 Oct 2026 · backbox.com

Funding

VentureBeat reported a $32 million Series A led by Elsewhere Partners on October 26, 2021.Read 15 Oct 2026 · venturebeat.com

Large-environment sizing

The sizing guide recommends up to eight 64-bit CPU cores, 64 GB memory and 2 TB disk for an enterprise management server.Read 15 Oct 2026 · info.backbox.com

Leadership news

BackBox announced Rekha Shenoy as CEO and board director on May 6, 2024, succeeding Andrew Kahl.Read 15 Oct 2026 · backbox.com

Licence model

The MLSA grants a non-exclusive internal-use licence that may be perpetual or subscription-based; it is non-transferable and proprietary.Read 15 Oct 2026 · backbox.com

Licence restrictions

The MLSA prohibits reverse engineering, derivative works and installing third-party applications on the platform OS without consent.Read 15 Oct 2026 · backbox.com

Lifecycle automation

The platform automates device onboarding, inventory, configuration backups, task chains, operating-system upgrades and firmware upgrades.Read 15 Oct 2026 · backbox.com

Limit: deployment and learning curve

Gartner reviewers report complicated initial deployment, a steep learning curve and a dated user interface.Read 15 Oct 2026 · gartner.com

Limit: incident management

A Capterra reviewer says the product lacks event or incident-management functions such as alert ownership and metric tracking.Read 15 Oct 2026 · capterra.com

Limit: mobile app

TrustRadius technical details list no mobile application, and G2 reviewers request a mobile app.Read 15 Oct 2026 · tr-web.stage.trustradius.com

Limit: reporting and scale

G2 complaints include limited report customization, unreadable large PDF reports and slow performance on large batch jobs.Read 15 Oct 2026 · g2.com

Network coverage

The company says its platform is used across more than 100,000 networks and supports over 180 vendors.Read 15 Oct 2026 · backbox.com

No-code automation

BackBox says users can create or customize automations from familiar CLI or API commands without scripting knowledge.Read 15 Oct 2026 · backbox.com

Notable release

BackBox announced Platform Release 8.0 on June 24, 2025, unifying on-premises and cloud-managed/SASE network views.Read 15 Oct 2026 · backbox.com

Praise: automation and backups

G2 reviewers repeatedly praise scheduled backups, configuration comparison and restore workflows, broad device support and time savings.Read 15 Oct 2026 · g2.com

Praise: compliance and reliability

Gartner reviewers praise reliable automated scheduling, compliance reports that create an audit trail and task automation that reduces human error.Read 15 Oct 2026 · gartner.com

Praise: support

Capterra reviewers describe responsive support that can repair custom jobs quickly and help with rapid network changes and restores.Read 15 Oct 2026 · capterra.com

Rating on Capterra

4.5 out of 5 from 10 reviews.Read 15 Oct 2026 · capterra.com

Rating on G2

4.5 out of 5 from 195 reviews.Read 15 Oct 2026 · g2.com

Rating on Gartner Peer Insights

4.4 out of 5 from 71 ratings.Read 15 Oct 2026 · gartner.com

Rating on GetApp

4.5 out of 5 from 10 verified reviews.Read 15 Oct 2026 · getapp.com

Rating on TrustRadius

10 out of 10 from 3 reviews.Read 15 Oct 2026 · tr-web.stage.trustradius.com

Security certification

BackBox announced SOC 2 Type 2 compliance for 2025; access to the audit report requires an NDA.Read 15 Oct 2026 · backbox.com

Security controls

The features page lists credential and configuration file encryption, role-based access control, secure multi-tenancy, and external vault support.Read 9 Oct 2026 · backbox.com

SOC 2

BackBox says it has continuous SOC 2 Type 2 attestation; the report is available on request under an NDA.Read 9 Oct 2026 · backbox.com

Support SLA

The SLA says typical uptime is greater than 99.9% and provides priority response targets from one hour for Premium P1 issues to the next business day for lower priorities.Read 15 Oct 2026 · backbox.com

System requirements

A quick-start guide specifies at least four CPU cores, 8 GB RAM and 80 GB disk for a small or medium virtual-machine installation.Read 15 Oct 2026 · backbox.com

Vulnerability intelligence

BackBox maps network inventory against threat and vulnerability information including CVEs to help assess device risk.Read 9 Oct 2026 · backbox.com

Vulnerability management

Enterprise includes vulnerability intelligence, risk scoring, device access with session recording and centralized audit controls.Read 15 Oct 2026 · backbox.com

Who it is for

BackBox describes its platform as serving network and security teams managing network infrastructure.Read 9 Oct 2026 · backbox.com

Plans and prices

Every BackBox plan and price →

Where Specifiction places it

• Autonomous Networks#1 of 178.3
• Network Configuration Management Software#3 of 358.4
• Network Automation Software#3 of 298.4
• Network Management Software#5 of 348.4