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Clerk.io

clerk.io

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Spec score 8.0 #8 of 27 in Product Search and Discovery Software

What it is

Clerk.io is an ecommerce platform that brings together Search, Recommendations, Chat, Audience, and Email. Search handles typos and vague queries, and includes sales-based ranking, facets, query suggestions, and analytics. Recommendations draw on browsing behavior, past purchases, and real-time intent to suggest products across a store. Clerk Chat offers shoppers product-aware help and points them toward relevant products. Audience builds purchase-intent segments for campaigns; Email personalizes product messages using customer interests and behavior. The platform lists more than 15 pre-built ecommerce integrations, including Shopify, Magento, WooCommerce, Klaviyo, and Mailchimp, and supports custom stores through an open API. It runs on web and API platforms. Pricing is paid and on request, with tiers based on usage, contract period, and selected products; there is no fixed plan price listed. A free trial is available, but usage above a tier limit over a three-month average may lead to an upgrade or additional charges. Clerk.io was founded in 2011 and is headquartered in Copenhagen, Denmark.

Spec sheet

Product
Clerk.io is an AI platform designed to help ecommerce businesses become more profitable.Read 5 Oct 2026 · clerk.io
Audience
The company says it aims to give independent and mid-market ecommerce businesses AI-powered tools to grow profitably.Read 5 Oct 2026 · clerk.io
Integrations
Clerk.io offers more than 15 pre-built integrations, including Shopify, Magento, PrestaShop, and JTL, and also supports integration through its open API.Read 5 Oct 2026 · clerk.io
Security
The Trust Center describes encryption in transit and at rest, least-privilege access controls, 24×7 monitoring, and regular penetration testing.Read 5 Oct 2026 · trust.clerk.io
Compliance
The Trust Center lists GDPR, ISO/IEC 27001, SOC 2 Type II, and EU AI Act compliance, and says Clerk.io is not yet certified by a third-party auditor.Read 5 Oct 2026 · trust.clerk.io
Support
The pricing page says support is included and lists support hours of Monday–Thursday 09:00–17:00 CET and Friday 09:00–16:30 CET.Read 5 Oct 2026 · clerk.io
Headquarters
Copenhagen, DenmarkRead 28 Sep 2026 · clerk.io
Founded
2011Read 28 Sep 2026 · clerk.io
Company
Clerk.io's about page identifies Hans-Kristian Bjerregaard as its founder and CEO; the official site lists Clerk.io ApS at Kigkurren 8g, 2300 Copenhagen, Denmark.Read 4 Oct 2026 · clerk.io
Audience and Email
Audience creates purchase-intent segments for campaign activation, while Email sends personalized product emails based on customer interests and behavior.Read 4 Oct 2026 · clerk.io
B2B and enterprise
Clerk.io offers customized B2B setups with dedicated support and enterprise packages with custom SLAs and quotes.Read 4 Oct 2026 · clerk.io
Chat
AI Chat supports conversational product discovery and can answer questions about product details, stock availability, delivery, and sizing using live store data.Read 5 Oct 2026 · clerk.io
Email
Email personalizes campaigns using shopper behavior, product interactions, purchase history, and live catalog data.Read 5 Oct 2026 · clerk.io
Email integrations
Listed email integrations include Mailchimp, Klaviyo, MailUp, Brevo, Drip, Apsis, and MailerLite.Read 5 Oct 2026 · clerk.io
Examples
Listed integrations include Shopify, Magento, PrestaShop, WooCommerce, Shopware, BigCommerce, Lightspeed, Klaviyo, and Mailchimp.Read 4 Oct 2026 · clerk.io
Pricing
Pricing is tiered by usage, offers monthly, quarterly, half-yearly, or yearly contract periods, and lets customers combine products; the calculator shows 0 values by default and does not state a fixed plan price.Read 5 Oct 2026 · clerk.io
Pricing limits
The pricing page says usage exceeding a tier over a three-month average may trigger an upgrade or additional usage charges; it does not show a usable USD price in the opened page content.Read 4 Oct 2026 · clerk.io
Pricing model
Pricing is usage-based and tiered, with a choice of one or more of the five products and monthly, quarterly, half-yearly, or yearly contract periods.Read 4 Oct 2026 · clerk.io
Products
The platform offers Search, Recommendations, Chat, Audience, and Email products.Read 5 Oct 2026 · clerk.io
Recommendations
AI recommendations use browsing behavior, past purchases, and real-time intent to suggest products across a store.Read 5 Oct 2026 · clerk.io
Search
Search supports typo correction, synonyms, dynamic filters, query suggestions, and product and content search.Read 5 Oct 2026 · clerk.io
Target customers
Clerk.io says it aims to give independent and mid-market ecommerce businesses AI tools to grow profitably.Read 4 Oct 2026 · clerk.io
Usage limit
If average usage over three months exceeds a tier limit, Clerk.io may upgrade the tier or invoice for the additional usage, with adjustments implemented the following month.Read 5 Oct 2026 · clerk.io

Strong points and limits

Strong points

  • Search includes typo handling, facets, and query suggestions.
  • Recommendations use browsing behavior and real-time intent.
  • Supports more than 15 pre-built ecommerce integrations.
  • Trust Center describes encryption and 24×7 monitoring.
  • Free trial is available.

Limits

  • No free plan; pricing is on request.
  • Usage above tier limits may trigger extra charges.
  • Third-party auditor certification is not yet in place.

Who it suits

Clerk.io suits independent and mid-market ecommerce businesses seeking search, product recommendations, shopper messaging, audience segmentation, and personalized email in one platform. Its custom B2B setups and enterprise packages are options for organizations needing dedicated support or custom SLAs.

Verdict

Clerk.io combines several ecommerce personalization and engagement tools, with both pre-built integrations and an open API for custom stores. Buyers should clarify usage limits, contract terms, and pricing for their chosen products before committing.

Where Specifiction places it

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