Cyara

Spec sheet

What it does

Cyara provides automated customer-experience assurance covering design, functional and regression testing, load testing, monitoring, and AI-agent validation across voice and digital channels.Read 15 Oct 2026 · cyara.com

Purpose

The platform helps enterprises test agent behavior, end-to-end customer journeys, and performance before go-live.Read 8 Oct 2026 · cyara.com

Product

Cyara describes its Agentic Platform as a confidence layer for autonomous, AI-powered customer experience.Read 8 Oct 2026 · cyara.com

Audience

Cyara describes its platform for enterprises deploying AI-driven customer experience and contact-center systems.Read 8 Oct 2026 · cyara.com

Deployment

TrustRadius lists Cyara Platform as available both as SaaS and on-premise software.Read 15 Oct 2026 · trustradius.com

API

Cyara provides a REST API and sample routes for integrating test cases, campaigns, and results with other applications.Read 8 Oct 2026 · cyara.com

Integrations

Published integrations include Jira, Rally, Splunk, ServiceNow, PagerDuty, blackchair, InProd, and CI/CD tooling.Read 15 Oct 2026 · cyara.com

Security

Cyara's master services agreement states it commissions an independent audit and makes a current SOC 2 Type 2 report available to customers on written request.Read 8 Oct 2026 · cyara.com

Support

Standard support includes business-hours email and web assistance, 24/7 self-service access, release notifications, troubleshooting, and standard SLAs; premium support adds 24/7 assistance and faster critical-response targets.Read 15 Oct 2026 · cyara.com

Headquarters

Silicon Valley, California, United StatesRead 28 Sep 2026 · cyara.com

Founded

2006Read 28 Sep 2026 · cyara.com

Agent environment monitoring

ResolveAX runs in an agent's browser-based desktop and monitors network, microphone, headset, browser, software-update, and version-control health.Read 15 Oct 2026 · cyara.com

AI agent testing

The platform generates goal-based tests for conversational agents and checks intent handling, multi-turn behavior, edge cases, and hallucinations.Read 15 Oct 2026 · cyara.com

AI integrations

The platform works with Dialogflow, Amazon Lex, IBM Watson, Kore.ai, Nuance, and custom LLM agents.Read 8 Oct 2026 · cyara.com

AI risk controls

Cyara AI Trust includes testing capabilities for FactCheck, Misuse, Compliance, and Bias.Read 8 Oct 2026 · cyara.com

AI testing

Its AI agent testing generates goal-based tests for intent handling, multi-turn flows, edge cases, and hallucinations.Read 8 Oct 2026 · cyara.com

AI-framework coverage

Cyara states that it works with Dialogflow, Amazon Lex, IBM Watson, Kore.ai, and custom LLM agents.Read 15 Oct 2026 · cyara.com

API documentation

Developer Central provides Cyara 3.0 API-stack documentation, integration setup guides, and CI/CD material, but customer authentication is required.Read 15 Oct 2026 · cyara.com

Channels

Cyara supports assurance across voice, chat, SMS, messaging, and conversational AI channels.Read 8 Oct 2026 · cyara.com

Company founding

Cyara was co-founded in Melbourne, Australia, in 2006 by Alok Kulkarni, Luan Tran, and Bonny Malik.Read 15 Oct 2026 · cyara.com

Company profile

LinkedIn lists Cyara as privately held, founded in 2006, headquartered in Austin, Texas, with 201–500 employees.Read 15 Oct 2026 · linkedin.com

CX observability

Unified dashboards show agent health, coverage gaps, quality trends, and compliance status.Read 15 Oct 2026 · cyara.com

Digital channels

The product tests chatbots, web chat, SMS, messaging, and email journeys.Read 15 Oct 2026 · cyara.com

Documentation depth

The authenticated Knowledge Center contains tutorials, troubleshooting articles, user guides, release notes, integration manuals, reference manuals, and videos.Read 15 Oct 2026 · cyara.com

Functional testing

Cyara Velocity automates functional and regression testing, including journey mapping and automated test-case creation.Read 15 Oct 2026 · cyara.com

Funding and owner

Cyara announced more than $350 million of growth investment from K1 Investment Management in January 2022.Read 15 Oct 2026 · cyara.com

IT integrations

Cyara documents integrations with Jira, ServiceNow, PagerDuty, and Splunk, including automated incident or defect workflows.Read 8 Oct 2026 · cyara.com

Legal entity

Cyara's U.S. contracting entity is Cyara, Inc., headquartered at 805 Veterans Boulevard, Suite 105, Redwood City, California, for customers in the Americas.Read 15 Oct 2026 · cyara.com

Licence

Cyara is proprietary commercial software; its master agreement grants customers usage rights to Cyara software and services rather than an open-source licence.Read 15 Oct 2026 · cyara.com

Limit: data-format and channel gaps

A Software Advice reviewer says data-driven testing is limited to CSV files and that live-chat integration with Genesys was unavailable in their use case.Read 15 Oct 2026 · softwareadvice.com

Limit: learning curve

Reviewers report that complex campaign setup, deep IVR trees, and high-volume load testing require substantial training or engineering effort.Read 15 Oct 2026 · g2.com

Limit: pricing and implementation

Independent commentary describes Cyara pricing as undisclosed and commonly associated with enterprise procurement, multi-year contracts, and professional-services involvement.Read 15 Oct 2026 · trustradius.com

Limit: test maintenance

Reviewers say maintaining many scenarios becomes difficult as call flows change, and failures can require detective work to separate configuration problems from application defects.Read 15 Oct 2026 · g2.com

Monitoring

Cyara runs continuous synthetic interactions against live agents to catch regressions after model updates.Read 8 Oct 2026 · cyara.com

Monitoring product

Cyara Pulse monitors voice, IVR, SMS, web, email, telecom networks, and agent endpoints, with automated diagnostics and alerts.Read 15 Oct 2026 · cyara.com

Notable news

Cyara announced agentic testing and AI governance launches on March 31, 2026, according to its media-coverage page.Read 15 Oct 2026 · cyara.com

Operating systems

TrustRadius lists Windows support and companion mobile applications for Apple iOS and Android.Read 15 Oct 2026 · trustradius.com

Performance testing

Cyara Cruncher simulates thousands or tens of thousands of interactions to test load, stress, capacity, and disaster-recovery readiness.Read 15 Oct 2026 · cyara.com

Praise: automation and efficiency

Independent reviewers repeatedly praise large reductions in manual IVR or regression-testing effort, broader test coverage, and faster release cycles.Read 15 Oct 2026 · g2.com

Praise: ease of use and support

Reviewers describe the interface as user-friendly and frequently praise Cyara staff as responsive and helpful.Read 15 Oct 2026 · softwareadvice.com

Pricing availability

The public site directs prospective customers to request a personalized demo and does not state a platform subscription price on that page.Read 8 Oct 2026 · cyara.com

Production monitoring

Cyara runs synthetic interactions against live agents to detect regressions after model or configuration changes.Read 15 Oct 2026 · cyara.com

Rating on Capterra

4.5 out of 5 from 14 reviewsRead 15 Oct 2026 · capterra.com

Rating on Gartner Peer Insights

5 out of 5 from 1 reviewRead 15 Oct 2026 · gartner.com

Rating on GetApp

4.5 out of 5 from 14 reviewsRead 15 Oct 2026 · getapp.com

Rating on Software Advice

4.5 out of 5 from 14 reviewsRead 15 Oct 2026 · softwareadvice.com

Rating on TrustRadius

9 out of 10 from 4 reviewsRead 15 Oct 2026 · trustradius.com

REST API

Cyara offers REST APIs to develop, edit, test, and analyze CX systems, with sample routes and plug-and-play code.Read 15 Oct 2026 · cyara.com

Security certification

Cyara reported completing a SOC 2 certification and beginning ISO 27001 certification work in its 2024 update.Read 15 Oct 2026 · cyara.com

Uptime claim

Cyara reported near-99.9% platform uptime from January 1, 2024 in its Q3 2024 update.Read 15 Oct 2026 · cyara.com

Voice assurance

Cyara tests voice quality and IVR behavior across more than 145 countries.Read 15 Oct 2026 · cyara.com

Voice coverage

Cyara says its platform provides end-to-end voice quality and IVR testing across 145+ countries.Read 8 Oct 2026 · cyara.com

Plans and prices

Every Cyara plan and price →

Where Specifiction places it

• Test Automation Software#13 of 458.4