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Gemini
countersoft.com
What it is
Gemini is an enterprise task and issue-tracking product for help desk and IT support, project management, software development, and integrated testing. It combines reusable bug filters, cross-project search, dependency management, scheduling, and customizable workflows with agile planning for Scrum and Kanban. Teams can manage test plans and produce road maps, change logs, and Scrum burndown charts. Gemini connects with tools including Visual Studio, Outlook, Slack, GitHub, Bitbucket, Team Foundation Server, Subversion, Git, and Mercurial. It also offers a REST API, webhooks, an apps framework, and the Breeze app for turning inbound email into tickets. Gemini runs on the web, Windows, API, and self-hosted deployments. Cloud costs $10 a month per user, billed monthly, and includes unlimited projects and content and product support. Self-host costs 850.00 USD once for 10 users. Cloud hosting supports Forms authentication, but not Windows Authentication or Active Directory. Self-hosted Gemini 7.6.0 and later requires Windows Server 2019 or later, SQL Server 2019 or later, and TLS 1.2 or later.
Spec sheet
- Product
- Gemini tracks tasks across an enterprise and supports help desk and IT support, project management, software development, and integrated testing.Read 3 Oct 2026 · gemini.countersoft.com
- Integrations
- The documentation lists integrations and connectors for Visual Studio, Outlook, Slack, source control systems, GitHub, Bitbucket, Team Foundation Server, Subversion, Git, and Mercurial.Read 3 Oct 2026 · docs.countersoft.com
- Security
- Gemini 7.4 and later supports optional two-factor authentication through standard authenticator apps, and stores users’ encrypted authentication details.Read 3 Oct 2026 · docs.countersoft.com
- Support
- The maker advertises complete product support with both Cloud and Self-host plans, and says it helps with installation and configuration for team trials.Read 3 Oct 2026 · countersoft.com
- Agile planning
- Its agile board supports Scrum, Kanban, lane and card limits, color coding, dual axes, and dynamic rows.Read 3 Oct 2026 · countersoft.com
- API and automation
- Gemini offers a REST API for importing and exporting data, supports webhooks, and includes an apps framework.Read 3 Oct 2026 · docs.countersoft.com
- Cloud authentication limit
- The hosted environment supports Forms username/password authentication; Windows Authentication and Active Directory are not available there.Read 3 Oct 2026 · docs.countersoft.com
- Cloud hosting
- Countersoft states that its hosted servers are co-located in the UK and cloud database access is through the Gemini UI or REST API.Read 3 Oct 2026 · docs.countersoft.com
- Company history
- Countersoft says it has provided project, issue, and ticketing solutions since 2003 to customers in over 75 countries.Read 3 Oct 2026 · countersoft.com
- Email ticketing
- The Breeze app supports converting inbound email into tickets and configuring email responses.Read 3 Oct 2026 · docs.countersoft.com
- Intended customers
- Countersoft says its products are used by startups, SMEs, Fortune 2000 enterprises, government departments, educational bodies, nonprofits, and charities.Read 3 Oct 2026 · countersoft.com
- Issue tracking
- Gemini provides reusable bug filters, cross-project search, dependency management, work scheduling, and customizable workflows.Read 3 Oct 2026 · countersoft.com
- Self-host requirements
- The current documented minimums include Windows Server 2019 or above, SQL Server 2019 or above, and TLS 1.2 or above for Gemini 7.6.0 and later.Read 3 Oct 2026 · docs.countersoft.com
- Testing and releases
- Gemini provides test plan management, generated road maps and change logs, and Scrum burndown charts.Read 3 Oct 2026 · countersoft.com
Plans and prices
Cloud $10 a month Monthly per user; cancel anytime. Unlimited projects and content · Complete product support · Self-host migration option Read 3 Oct 2026 · countersoft.com
Self-host $850, paid once For 10 users; 30 day refund policy. Unlimited projects and content · Complete product support · Complete data security and privacy Read 3 Oct 2026 · countersoft.com
Strong points and limits
Strong points
- Cross-project search and dependency management
- Scrum and Kanban planning boards
- REST API, webhooks, and apps framework
- Optional two-factor authentication from Gemini 7.4
Limits
- No free plan is listed
- Cloud hosting lacks Windows Authentication and Active Directory
- Self-hosting requires Windows Server and SQL Server
Who it suits
Gemini suits teams coordinating issues, projects, support, and testing across multiple projects. It also fits organizations that need cloud or self-hosted deployment and customizable workflows.
Verdict
Gemini brings issue tracking, agile planning, testing, and support into one product, with cloud and self-hosted options. Check the cloud authentication limit or self-host requirements against your environment before choosing a plan.
Where Specifiction places it
- Game Bug Tracking Software#10 of 268.3
