Genesys Workforce Engagement Management pricing
7 plans read from genesys.com
Genesys Cloud CX 1$75 a month billed annuallyVoice contact center · WEM available as an add-on Read 20 Sep 2026 · genesys.com
Genesys Cloud CX 2$115 a month billed annuallyOmnichannel contact center · WEM available as an add-on Read 20 Sep 2026 · genesys.com
Genesys Cloud CX 3$155 a month billed annuallyFull WEM capabilities · Workforce management · Forecasting and scheduling Read 20 Sep 2026 · genesys.com
Genesys Cloud CX 4$240 a month billed annuallyResource management · Forecasting and scheduling · Employee performance Read 20 Sep 2026 · genesys.com
Genesys Cloud 2 + Workforce Engagement Management add-on£28 a year per named user, billed annually; page also says current customers can add WEM through month-to-month licencesSpeech and Text Analytics · Gamification · Workforce Management · Customer Satisfaction Surveys · Coaching, Development and Feedback Modules Read 29 Sep 2026 · genesys.com
Genesys Cloud 1 + Workforce Engagement Management add-on£42 a year per named user, billed annually; page also says current customers can add WEM through month-to-month licencesSpeech and Text Analytics · Quality Management · Workforce Management · Customer Satisfaction Surveys · Screen Recording · Coaching, Development and Feedback Modules Read 29 Sep 2026 · genesys.com
Genesys Cloud CX 3$155 a year per user/month billed annuallyFull WEM capabilities, including workforce management, employee performance, forecasting and scheduling Read 21 Oct 2026 · genesys.com
In short
- Genesys Workforce Engagement Management lists no free plan.
- Paid plans published: 7.
What the alternatives costAll alternatives →
| Tool | From | Free plan | Free trial |
|---|---|---|---|
| BoardQ | $8.99/mo | Yes | No |
| MaestroQA | $185/mo | Yes | Yes |
| Freshdesk | $19/mo | Yes | No |
| LiveAgent | $15/mo | No | Yes |
| Scorebuddy Conversation Analytics | $24/mo | No | Yes |
| Gamifier | $3/mo | No | Yes |
| RingCentral RingCX | $65/mo | No | No |
| AmplifAI Quality Assurance | — | No | No |