Gluu

Spec sheet

Purpose

Gluu helps organizations understand, orchestrate, and improve end-to-end processes with work instructions, role-based access, and AI-powered mapping.Read 8 Oct 2026 · gluu.biz

Intended users

Gluu says it is designed for business users across an organization, not only process specialists.Read 8 Oct 2026 · gluu.biz

Free plan

NoRead 20 Sep 2026 · gluu.biz

Trial

The free trial lasts 30 days, includes unlimited seats, and requires no credit card to start.Read 8 Oct 2026 · gluu.biz

Integrations

Native connections include Microsoft Teams, SharePoint, OneDrive, Power BI, Power Automate, Power Apps, Google Drive and Azure AD.Read 15 Oct 2026 · gluu.biz

Privacy

Gluu states that data is not transferred to third-party countries and that it performs regular penetration testing.Read 8 Oct 2026 · gluu.biz

Support

Gluu advertises help-center articles, videos, in-app chat and rapid support response and closure times.Read 15 Oct 2026 · gluu.biz

Headquarters

Copenhagen, DenmarkRead 28 Sep 2026 · gluu.biz

Founded

2011Read 28 Sep 2026 · gluu.biz

AI capabilities

Gluu offers AI image-based process creation and an AI assistant that can draft or refine work instructions.Read 15 Oct 2026 · gluu.biz

AI integration

Gluu’s MCP integration lets AI chat tools query its process repository and is described as beta.Read 8 Oct 2026 · gluu.biz

API access

The REST API, webhooks, and Power Platform connectors require the API & Connectors add-on, available with Essential or Advanced.Read 8 Oct 2026 · gluu.biz

API authentication

Account owners or administrators generate HTTPS authorization tokens, with read-only tokens for reads and impersonated tokens for writes.Read 15 Oct 2026 · gluu.biz

API limitation

The API cannot submit form fields; users must complete forms in Gluu, although API clients can complete tasks.Read 15 Oct 2026 · gluu.biz

Apple App Store listing

Gluu Execute is a free iPhone/iPad productivity app requiring iOS 14 or later, and Apple reports too few ratings to display an overview.Read 15 Oct 2026 · apps.apple.com

Backups

Azure continuously backs up customer data approximately every three to five minutes and retains rolling backups for 35 days.Read 15 Oct 2026 · gluu.biz

Company facts

LinkedIn lists Gluu as a privately held software company founded in 2011 with headquarters in Copenhagen and 11–50 employees.Read 15 Oct 2026 · linkedin.com

Diagram types

process maps,BPMN 2.0 diagrams,landscape maps,process houses,value chains,SIPOC diagrams,value stream maps,customer journey maps,swimlane diagramsRead 20 Sep 2026 · gluu.biz

Documentation

The documentation center contains more than 100 self-service articles plus API, integration, mobile and operational guides.Read 15 Oct 2026 · gluu.biz

Execution

The Advanced plan includes task and case management, reusable components, and RACI management.Read 8 Oct 2026 · gluu.biz

Google Play listing

The Gluu mobile app listing shows 100+ downloads, task and instruction access, photo capture and encrypted data in transit; no star rating is displayed.Read 15 Oct 2026 · play.google.com

Hosting

The service runs in Microsoft Azure European data centers in Amsterdam and Dublin, with data kept in the EU.Read 15 Oct 2026 · gluu.biz

Hosting and security

Gluu says its platform is hosted on Microsoft Azure in the EU and its information security management system is ISO/IEC 27001 compliant.Read 8 Oct 2026 · gluu.biz

Import/export formats

CSV exportRead 20 Sep 2026 · gluu.biz

Legal entity

A Danish registry identifies the maker as GLUU ApS, CVR 33886349, established 31 August 2011 in Copenhagen.Read 15 Oct 2026 · find-virksomhed.dk

Licence

The terms grant a limited internal-use subscription and state that Gluu owns the service’s proprietary intellectual property.Read 15 Oct 2026 · gluu.biz

Limit: diagramming

Reviewers cite drawing-tool limitations such as missing snap-to-grid, weak alignment and limited filtering or labeling.Read 15 Oct 2026 · gartner.com

Limit: licensing

Reviews complain that every user needs a paid license and that Gluu lacks a read-only license type.Read 15 Oct 2026 · capterra.com

Limit: setup and navigation

Reviewers report that initial setup, user-rights configuration and menu navigation can be difficult or inconsistent.Read 15 Oct 2026 · g2.com

Mobile plan requirement

Reading instructions and commenting work on any plan, while completing tasks and cases in the mobile apps requires Advanced.Read 15 Oct 2026 · gluu.biz

News: PEPKOR selection

A 23 April 2024 PRLog release said South African conglomerate PEPKOR selected Gluu with Process2Product to transform its retail-execution platform.Read 15 Oct 2026 · prlog.org

Praise: execution workflows

Reviewers value task management and case flows because they turn passive process maps into executable daily work.Read 15 Oct 2026 · g2.com

Praise: support

Independent reviews frequently praise Gluu’s responsive support team and willingness to fix bugs or consider feature feedback.Read 15 Oct 2026 · g2.com

Praise: usability

Reviewers repeatedly describe Gluu as intuitive, user-friendly and usable by technical and nontechnical staff with little training.Read 15 Oct 2026 · getapp.com

Process mapping

The platform supports graphical process design, AI-assisted process creation and full BPMN 2.0 notation.Read 15 Oct 2026 · gluu.biz

Rating on Capterra

4.7 out of 5 from 54 reviews.Read 15 Oct 2026 · capterra.com

Rating on G2

4.4 out of 5 from 23 reviews.Read 15 Oct 2026 · g2.com

Rating on Gartner Peer Insights

4.7 out of 5 from 18 ratings.Read 15 Oct 2026 · gartner.com

Rating on GetApp

4.7 out of 5 from 53 reviews.Read 15 Oct 2026 · getapp.com

Rating on Software Advice

4.7 out of 5 from 54 reviews.Read 15 Oct 2026 · softwareadvice.com

Rating on Trustpilot

3.7 out of 5 from 1 review.Read 15 Oct 2026 · trustpilot.com

Release cadence

Gluu says it delivers feature and improvement releases approximately eight to ten times per year.Read 15 Oct 2026 · gluu.biz

REST API

The REST API exposes processes, activities, roles, cases, case tasks and form data through a built-in API browser.Read 15 Oct 2026 · gluu.biz

Security controls

Gluu describes an ISO/IEC 27001-based information-security system, penetration testing and GDPR-focused controls.Read 15 Oct 2026 · gluu.biz

Self-hosting limit

On-premises deployment is unavailable; an Enterprise private-tenant option runs in the customer’s Azure environment for an added cost.Read 15 Oct 2026 · gluu.biz

System access

End users access Gluu through modern web browsers, Android or Apple apps, a desktop app or Microsoft Teams.Read 15 Oct 2026 · gluu.biz

Tasks and cases

Advanced provides recurring tasks, forms, case workflows, deadlines, time targets and progress tracking.Read 15 Oct 2026 · gluu.biz

Trial data

If a trial ends without a payment card and the user does not continue, Gluu says it automatically deletes the account and data.Read 8 Oct 2026 · gluu.biz

Webhooks

Webhooks emit events such as completed case-workflow tasks and scheduled tasks, with unique event identifiers.Read 15 Oct 2026 · gluu.biz

What Gluu does

Gluu is a business process platform for mapping, communicating, executing and improving cross-functional work.Read 15 Oct 2026 · gluu.biz

Work instructions

Essential and Advanced plans add work instructions and standard operating procedures linked to process activities.Read 15 Oct 2026 · gluu.biz

Plans and prices

Every Gluu plan and price →

Where Specifiction places it

• Workflow Management Software#2 of 489.0
• Enterprise Business Process Analysis Software#1 of 198.8
• Diagramming Software#7 of 448.8
• Diagramming tools#8 of 468.9