Higher Logic Vanilla
higherlogic.com
Spec sheet
- Product
- Higher Logic Vanilla is customer community software for B2B and B2C companies.Read 12 Oct 2026 · higherlogic.com
- Audience
- The company describes Vanilla as serving B2B and B2C companies, and highlights customer success, customer support, marketing, and product teams as use cases.Read 12 Oct 2026 · higherlogic.com
- Free plan
- NoRead 21 Sep 2026 · higherlogic.com
- API
- The Essential plan includes unlimited API calls and one staging or development site.Read 12 Oct 2026 · higherlogic.com
- Integrations
- Listed integrations include Zendesk, Salesforce, Jira, Freshdesk, HubSpot, Zoom, and Zapier.Read 12 Oct 2026 · higherlogic.com
- Security
- The Essential plan lists data encryption and a dedicated database; Enterprise lists database-level encryption and a disaster recovery site option.Read 12 Oct 2026 · higherlogic.com
- Support
- The Enterprise and Enterprise Plus packages list Enterprise Support.Read 12 Oct 2026 · higherlogic.com
- Headquarters
- Arlington, Virginia, United StatesRead 23 Sep 2026 · higherlogic.com
- Founded
- 2007Read 23 Sep 2026 · higherlogic.com
- AI and automation
- The platform offers automation rules, AI-generated analysis of posts and trends, and AI-suggested answers and sentiment analysis.Read 12 Oct 2026 · higherlogic.com
- Community tools
- Features include gamification, polls, product feedback tools, groups, events, and member notifications.Read 12 Oct 2026 · higherlogic.com
- Company history
- Higher Logic says it was founded in 2007 by Rob Wenger and Andy Steggles.Read 12 Oct 2026 · higherlogic.com
- Custom domain
- YesRead 21 Sep 2026 · higherlogic.com
- Customization
- The site describes a drag-and-drop layout editor, a widget library, and mobile- and accessibility-friendly designs.Read 12 Oct 2026 · higherlogic.com
- Event hosting
- YesRead 21 Sep 2026 · higherlogic.com
- Limits
- The Essential plan lists one SSO connection, one production site, one knowledge base, and 12 months of analytics history.Read 12 Oct 2026 · higherlogic.com
- Moderation tools
- YesRead 21 Sep 2026 · higherlogic.com
- Private spaces
- YesRead 21 Sep 2026 · higherlogic.com
- Self-service
- The platform offers searchable external content, Q&A, discussions, and virtual events to support customer self-service and collaboration.Read 12 Oct 2026 · higherlogic.com
Plans and prices
Corporate Priced on request Unlimited API calls, page views, and users · 2 standard SSOs · Up to 5 automation rules · 4 knowledge bases · 2 years analytics history Read 12 Oct 2026 · higherlogic.com
Enterprise Priced on request Unlimited API calls, page views, and users · 3 SSO connections · 2 subcommunities · 6 federated search connectors · 8 knowledge bases Read 12 Oct 2026 · higherlogic.com
Enterprise Plus Priced on request Unlimited API calls, page views, and users · Unlimited subcommunities and federated search connections · 20 knowledge bases · Dedicated cluster Read 12 Oct 2026 · higherlogic.com
Essential Priced on request Unlimited page views, users, admin users, and API calls · 1 production site · 1 SSO connection · 1 knowledge base · 12 months analytics history Read 12 Oct 2026 · higherlogic.com
Where Specifiction places it
- Customer Community Software#22 of 377.5
- Community Platforms#77 of 1267.8
- Online Community Platforms#37 of 547.5
