NICE NEVA

Spec sheet

Purpose

NEVA automates routine desktop activities and repetitive agent tasks so agents can focus on customer interactions.Read 9 Oct 2026 · nice.com

Audience

NEVA is described as an employee virtual attendant for front- and back-office employees, including agents handling live customer interactions.Read 9 Oct 2026 · nice.com

Trial

The NEVA Studio brochure invites users to try the NICE RPA free trial edition.Read 9 Oct 2026 · resources.nice.com

Support

NICE’s FAQ page links to its customer support overview and customer support portal.Read 9 Oct 2026 · nice.com

Headquarters

NiCE lists headquarters in Ra’anana, Israel and Hoboken, New Jersey.Read 9 Oct 2026 · nice.com

Founded

1986Read 28 Sep 2026 · nice.com

Company

NiCE describes its AI-powered platforms as serving organizations across more than 150 countries.Read 9 Oct 2026 · nice.com

Agent assistance

NEVA works alongside agents in real time to fill forms, retrieve and populate customer information across systems, guide workflows, and execute backend tasks.Read 9 Oct 2026 · nice.com

Automation design

NEVA Studio provides drag-and-drop functionality and low-code components for business users to build automations without development-team support.Read 9 Oct 2026 · resources.nice.com

Automation discovery

Automation Finder is included with NEVA and uses unsupervised machine learning to help enterprise centers of excellence identify automation candidates.Read 9 Oct 2026 · nice.com

Backend tasks

NEVA can execute backend tasks without agents switching between applications.Read 9 Oct 2026 · nice.com

Data collected

Automation Finder collects and analyzes desktop activity data such as keystrokes, mouse selections, applications, pages visited, field entries and handle time.Read 9 Oct 2026 · nice.com

Data entry

NEVA can automate repetitive data entry and form filling and retrieve and populate customer information across multiple systems.Read 9 Oct 2026 · nice.com

Data privacy

Automation Finder says collected data is handled securely and offers an option to anonymize specific applications and data types.Read 9 Oct 2026 · nice.com

Desktop data

NEVA Assist resides on each employee’s desktop and monitors mouse clicks, keyboard strokes, and other real-time desktop actions.Read 9 Oct 2026 · resources.nice.com

Desktop integration

NEVA In-App can be tailored for web applications such as CRM systems and knowledge portals, with its interface embedded in call-center applications.Read 9 Oct 2026 · nice.com

Development tools

NEVA Studio includes a native debugger, built-in automatic testing and a layered development approach.Read 9 Oct 2026 · resources.nice.com

Discovery data

Automation Finder analyzes desktop actions such as keystrokes, mouse selections, applications, pages visited, field entries, and handle time, with options to anonymize specific applications and data types.Read 9 Oct 2026 · nice.com

Guidance

NEVA provides context-specific next-best-action guidance, including disclosures, reminders, sales practices, and product details.Read 9 Oct 2026 · nice.com

Live assistance

NEVA works alongside agents in real time, guiding them through workflows during live interactions.Read 9 Oct 2026 · nice.com

Local projects

The NEVA Studio brochure says developed projects are saved locally for privacy and security.Read 9 Oct 2026 · resources.nice.com

Pricing

NICE’s public pricing page lists CXone package prices, while the opened page does not list a NEVA-specific price.Read 9 Oct 2026 · nice.com

Process discovery

Automation Finder is included with the NEVA desktop bot license and uses machine learning to identify and prioritize automation candidates.Read 9 Oct 2026 · nice.com

Process mapping

Automation Finder continuously maps and prioritizes processes and can convert recommended process sequences into active automation flows.Read 9 Oct 2026 · nice.com

Studio application

NEVA Studio is a hybrid application with part running on NICE’s cloud and part installed on the developer’s desktop as a native application.Read 9 Oct 2026 · resources.nice.com

Studio deployment

NEVA Studio is a hybrid application with a component on the NICE cloud and a native application installed on the developer’s desktop; projects are saved locally.Read 9 Oct 2026 · resources.nice.com

Support resources

The NEVA Studio support ecosystem includes online help, an expert community forum, video tutorials and free self-paced training.Read 9 Oct 2026 · resources.nice.com

Unattended automation

NEVA Unattended uses server-based robots to perform repetitive administrative processes without human intervention.Read 9 Oct 2026 · resources.nice.com

Where Specifiction places it

• Robotic Process Automation Software#12 of 267.8