Ombea

Spec sheet

Purpose

Ombea describes itself as an AI-powered experience management platform for turning customer and employee feedback into continuous improvements.Read 11 Oct 2026 · ombea.com

Integrations

Ombea says it can connect with loyalty, HR, and BI platforms; its platform page also names Google Reviews and Trustpilot.Read 11 Oct 2026 · ombea.com

Support

Ombea directs customers to its Help Center and says its support team can be contacted by email, phone, or chat.Read 11 Oct 2026 · ombea.com

Headquarters

Stockholm, SwedenRead 28 Sep 2026 · ombea.com

AI guidance

Ombea says its AI identifies where teams can have the most impact and turns feedback into priorities.Read 11 Oct 2026 · ombea.com

Analytics

Ombea offers analytics intended to show the what, why, and where behind feedback and provide a centralized view across outlets and channels.Read 11 Oct 2026 · ombea.com

Anonymous responses

YesRead 20 Sep 2026 · ombea.com

Data retention

The processor privacy policy says Ombea retains personal data for the period specified by the customer controller and deletes or anonymizes it on that controller's direction, subject to legal requirements.Read 11 Oct 2026 · ombea.com

Desktop downloads

Ombea Response offers a Windows download, while Ombea Response 360 offers Windows and Mac downloads.Read 11 Oct 2026 · ombea.com

Feedback channels

The platform collects feedback through SMS, email, on-site terminals, app and website widgets, desktop widgets, self-checkout screens, QR codes, Google Reviews, and Trustpilot.Read 11 Oct 2026 · ombea.com

Frontline workflow

The Experience Inbox provides alerts, collaboration, task delegation, and personal notes for frontline teams.Read 11 Oct 2026 · ombea.com

Live polling

YesRead 20 Sep 2026 · ombea.com

Notable platform requirement

Ombea Response for PowerPoint requires Microsoft Office desktop software; the listed Office 365 support excludes Microsoft Store and browser-based versions.Read 11 Oct 2026 · ombea.com

Quiz mode

YesRead 20 Sep 2026 · ombea.com

Security and privacy

Ombea's processor privacy policy says it processes EU/EEA and UK customer data within the EU/EEA, Switzerland, and UK, with Standard Contractual Clauses governing transfers outside those territories.Read 11 Oct 2026 · ombea.com

Supported users

Ombea says its terminals are intended for gathering feedback from customers, employees, patients, passengers, and students.Read 11 Oct 2026 · ombea.com

Terminal features

The terminals offer multiple sizes and mounting options, customizable designs, and AI-powered reporting and alerts.Read 11 Oct 2026 · ombea.com

Terminal models

The feedback terminal page lists ExpressPod Small, ExpressPod Large, and ExpressTab; pricing is provided by quote on that page.Read 11 Oct 2026 · ombea.com

Plans and prices

Every Ombea plan and price →

Where Specifiction places it

• Audience Response Systems#41 of 1188.3
• Student Response Systems#17 of 458.2