Parcel Perform (now Perform.AI)

Spec sheet

What it does

Perform.AI is an AI Commerce Operating System connecting AI visibility, checkout, post-purchase, returns and logistics.Read 15 Oct 2026 · perform.ai

Integrations

GetApp lists Shopify, BigCommerce, Adobe Commerce, PrestaShop, WooCommerce and Klaviyo integrations.Read 15 Oct 2026 · getapp.com

Headquarters

SingaporeRead 4 Oct 2026 · perform.ai

Account requirement

API credentials are requested from an authenticated Perform.AI account under Integrations and API.Read 15 Oct 2026 · developers.perform.ai

AI Commerce Visibility

Its visibility product tracks how AI systems describe brands and products, including rankings, sentiment, citations and competitors.Read 15 Oct 2026 · perform.ai

AI Decision Intelligence

The platform monitors service levels, detects performance changes and recommends corrective actions.Read 15 Oct 2026 · perform.ai

API capabilities

Documented API operations cover shipments, returns, bookings, events, documents, labels, pickup locations, carrier configurations and checkout delivery estimates.Read 15 Oct 2026 · developers.perform.ai

Carrier coverage

Perform.AI states that it connects more than 1,100 carriers, 155+ harmonized event types and 36+ languages, with roughly 30-day onboarding.Read 15 Oct 2026 · perform.ai

Checkout feature

Checkout predicts estimated delivery dates from carrier performance and displays them across product, cart and checkout experiences.Read 15 Oct 2026 · perform.ai

Company founding and ownership

LinkedIn describes the business as privately held, founded in 2016, with 51–200 employees and Singapore headquarters.Read 15 Oct 2026 · linkedin.com

Documentation depth

The portal includes quickstart, authentication, concepts, rate limits, field references, endpoint schemas, a live playground, Shopify guidance and a changelog.Read 15 Oct 2026 · developers.perform.ai

Extensibility

Perform.AI documents HMAC-verified webhooks and an MCP server that connects account data to Claude, ChatGPT and other assistants.Read 15 Oct 2026 · developers.perform.ai

Funding

Crunchbase lists Parcel Perform Pte Ltd as active, with five funding rounds including a Series A led by Cambridge Capital.Read 15 Oct 2026 · crunchbase.com

Legal entity

The privacy policy identifies the provider as Parcel Perform Pte Ltd, Singapore registration 201308254C, at 138 Cecil Street #16-00 Singapore 069538.Read 15 Oct 2026 · perform.ai

Limit: customization

G2 reviewers report slower issue resolution, longer lead times and higher costs for complex customizations.Read 15 Oct 2026 · g2.com

Limit: delivery experience

A Trustpilot reviewer described missed delivery communication, confusing time-slot information and an unsuccessful depot pickup attempt.Read 15 Oct 2026 · trustpilot.com

Limit: reporting

G2 review analysis repeatedly identifies inadequate reporting, unclear reports and limited export options.Read 15 Oct 2026 · g2.com

Logistics feature

Logistics supports carrier selection, booking, labels, routing, invoice reconciliation and shipping-cost audits.Read 15 Oct 2026 · perform.ai

Post-purchase feature

Post-purchase provides branded tracking, proactive notifications, claims workflows and normalized shipment events in 36+ languages.Read 15 Oct 2026 · perform.ai

Praise: support

G2 reviewers repeatedly praise quick, knowledgeable and proactive customer support.Read 15 Oct 2026 · g2.com

Praise: tracking

G2 and Gartner reviewers describe tracking updates as reliable, timely and accurate.Read 15 Oct 2026 · gartner.com

Praise: usability

G2 reviewers commonly mention ease of use, intuitive operation and straightforward implementation.Read 15 Oct 2026 · g2.com

Public API

The developer portal documents REST API v5 at api.perform.ai using JSON over HTTPS and OAuth 2.0 bearer authentication.Read 15 Oct 2026 · developers.perform.ai

Public source code

The company GitHub organization shows one public repository, a BSD-3-Clause fork of django-cacheops, and no public product source or SDK repository.Read 15 Oct 2026 · github.com

Rating on Apple App Store

4.5 out of 5 from 341 ratings for Parcel Monitor Track.Read 15 Oct 2026 · apps.apple.com

Rating on G2

4.7 out of 5 from 42 reviews.Read 15 Oct 2026 · g2.com

Rating on Gartner Peer Insights

4.7 out of 5 from 3 ratings.Read 15 Oct 2026 · gartner.com

Rating on GetApp

0 out of 5 from 0 reviews.Read 15 Oct 2026 · getapp.com

Rating on Shopify App Store

5.0 out of 5 from 1 review for Parcel Monitor Track & Notify.Read 15 Oct 2026 · apps.shopify.com

Rating on Trustpilot

3.3 out of 5 from 2 reviews.Read 15 Oct 2026 · trustpilot.com

Rebrand

The company announced that Parcel Perform became Perform.AI in September 2026 while retaining the same legal entity, contracts, logins and data.Read 15 Oct 2026 · perform.ai

Reliability claim

Perform.AI advertises 99.9% platform uptime.Read 15 Oct 2026 · perform.ai

Returns feature

Returns supports self-service returns, exchanges, store credit, gift cards, policy automation, fraud detection and pickup-point choices.Read 15 Oct 2026 · perform.ai

Security certification

The company states that Perform.AI is ISO 27001 certified and GDPR compliant.Read 15 Oct 2026 · perform.ai

Security controls

Official security text lists encryption in transit and at rest, role-based access controls and pseudonymization.Read 15 Oct 2026 · perform.ai

System requirement

The Parcel Monitor Track iPhone app requires iOS 15.1 or later, is 60.5 MB and is distributed in English.Read 15 Oct 2026 · apps.apple.com

Plans and prices

Every Parcel Perform (now Perform.AI) plan and price →

Where Specifiction places it

• Logistics Intelligence Software#1 of 278.6
• Shipment Tracking Software#1 of 218.4
• Parcel Management Software#5 of 348.6
• Shipping Software#7 of 328.6