Skip to content
SPECIFICTION
Get listed

Pawfinity

pawfinity.com

From $55/mo Free trial WebWindowsmacOSiOSAndroid
Visit pawfinity.com
Spec score 9.0 #1 of 19 in Pet Sitting Software

What it is

Pawfinity is a cloud business management system for pet-service businesses, including grooming salons, mobile groomers, kennels, daycare, and boarding facilities. It brings together grooming appointment scheduling, client and pet records with grooming history, expense tracking, employee organization, vehicle monitoring, and multiple locations. Kennel functions include feeding schedules, medication tracking, boarding check-in and check-out, and a separate boarding calendar. Listed plan features also include point of sale, stored payments, inventory, time clock and payroll, online booking, notifications, route mapping, and QuickBooks Connect. Two-way SMS is available; costs vary with message volume, inbound replies are free, and Royal Package includes up to 250 complimentary SMS credits per month. Flat-rate plans include unlimited calendars, appointments, employee logins, clients, pets, runs, and photos. Groom & Train and Stay & Play cost $55 a month billed annually; Royal Package costs $100 a month billed annually. A 7-day trial is available. Platforms listed are Android, iOS, macOS, web, and Windows.

Spec sheet

What it does
Pawfinity is cloud software for grooming salons, mobile groomers, kennels, daycare, pet sitting, training, therapy, dental and nail businesses, covering scheduling, client records and payments.Read 19 Oct 2026 · pawfinity.com
Product
Pawfinity is a cloud business management system for pet service businesses, including grooming salons, mobile groomers, kennels, daycare, and boarding facilities.Read 30 Sep 2026 · pawfinity.com
Security
Official materials describe TLS encryption, multilayer firewalls, application security controls and automated daily backups.Read 19 Oct 2026 · login.pawfinity.com
Support
Account dashboard support is available 8 a.m. to 8 p.m. EST, seven days a week; training videos are available 24/7, and active clients can call about emergencies from 9 a.m. to 5 p.m. EST.Read 30 Sep 2026 · pawfinity.com
Founded
2010Read 28 Sep 2026 · pawfinity.com
API and SDKs
An independent API review found no public API, developer portal, SDK, published authentication scheme or webhooks; QuickBooks is the only documented outbound integration.Read 19 Oct 2026 · supergood.ai
App and devices
Pawfinity describes its app as installable through Chrome, Safari, or Firefox on iOS, Android, Windows, and Mac OSX devices.Read 30 Sep 2026 · pawfinity.com
App model
The Pawfinity app is a browser-installed progressive-style application that runs through Chrome, Safari or Firefox rather than a conventional native download.Read 19 Oct 2026 · pawfinity.com
Boarding and daycare
Kennel features include feeding schedules, medication tracking, boarding check-in and check-out, and a dedicated boarding appointment calendar.Read 30 Sep 2026 · pawfinity.com
Capacity limits
Pawfinity says its flat-rate plans include unlimited calendars, appointments, employee logins, clients, pets, runs, and photos.Read 30 Sep 2026 · pawfinity.com
Communications
Pawfinity offers two-way SMS messaging; monthly SMS costs vary by message volume, inbound replies are free, and the Royal Package includes up to 250 complimentary SMS credits each month.Read 30 Sep 2026 · pawfinity.com
Company facts
Crunchbase lists Pawfinity, also known as Groom Pro, as a private Myrtle Beach, South Carolina company with 1–10 employees and Bill Krom as founder and CEO.Read 19 Oct 2026 · crunchbase.com
Company footprint
The company says the service is used in 12 countries and is built, maintained and supported by a United States team without outsourcing.Read 19 Oct 2026 · info.pawfinity.com
Company history
Pawfinity says its project began around 2008–2009 after its founder operated a pet-supply and grooming business, and the company marks 2010 as its establishment year.Read 19 Oct 2026 · info.pawfinity.com
Data import
Pawfinity says it can import most well-formatted CSV files and some plain text files for free.Read 30 Sep 2026 · pawfinity.com
Documentation depth
The independent API review reports no public developer documentation and says the knowledgebase indicates documentation is still forthcoming.Read 19 Oct 2026 · supergood.ai
Feature: boarding
Boarding and daycare reservations use configurable calendars and hotel-style reservation booking.Read 19 Oct 2026 · crn.pawfinity.com
Feature: client profiles
Plans include rich client and pet profiles for storing service and pet information.Read 19 Oct 2026 · login.pawfinity.com
Feature: communications
The product sends automated email and two-way SMS notifications, with customizable SMS templates.Read 19 Oct 2026 · info.pawfinity.com
Feature: document storage
Secure document storage uses AES-256 encryption at rest, TLS in transit and configurable access controls; pet photos are included free.Read 19 Oct 2026 · login.pawfinity.com
Feature: inventory
The plans include inventory management for products and services.Read 19 Oct 2026 · login.pawfinity.com
Feature: online booking
The service provides advanced online booking and reservation workflows for pet businesses.Read 19 Oct 2026 · login.pawfinity.com
Feature: payment terminal
The integrated terminal supports chip cards, Apple Pay, Google Pay and other NFC payments within the POS.Read 19 Oct 2026 · info.pawfinity.com
Feature: payroll
Time-clock and payroll tools track employee hours, commissions and payroll information.Read 19 Oct 2026 · login.pawfinity.com
Feature: point of sale
Pawfinity includes a retail point-of-sale system with promotions, tips, commissions, discounts and receipts.Read 19 Oct 2026 · login.pawfinity.com
Feature: review requests
Review Booster sends customized review requests to clients by email and SMS.Read 19 Oct 2026 · info.pawfinity.com
Feature: route optimization
Booking Genius and precision-location services optimize mobile appointment routes using distance, travel time and forecast traffic.Read 19 Oct 2026 · login.pawfinity.com
Feature: stored payments
Businesses can save client cards for future charges through stored payments.Read 19 Oct 2026 · login.pawfinity.com
Feature: subscriptions
Subscriptions and memberships support recurring schedules, tiered discounts, limited or unlimited visits and included services.Read 19 Oct 2026 · info.pawfinity.com
Hosting and compliance
Pawfinity states that production data is held in an AWS data center in Virginia in logically isolated single-tenant environments and provides GDPR support.Read 19 Oct 2026 · pawfinity.com
Integration
The plans list QuickBooks Connect.Read 30 Sep 2026 · pawfinity.com
Integration: QuickBooks
QuickBooks Connect sends Pawfinity transaction data to QuickBooks Online nightly and is available only in the United States.Read 19 Oct 2026 · pawfinity.com
Licence
The license agreement grants paid use of the hosted Pawfinity service while reserving rights not expressly granted, so it is proprietary SaaS rather than open source.Read 19 Oct 2026 · pawfinity.com
Limit: data export and performance
A Software Advice reviewer reported slow iPad performance and inability to export combined customer and pet records when leaving the service.Read 19 Oct 2026 · softwareadvice.com
Limit: feature updates and deposits
A G2 reviewer reported that updates had stopped for about a year and requested deposit collection for new-client appointments.Read 19 Oct 2026 · g2.com
Limit: learning curve
Software Advice reviewers describe initial learning as time-consuming and say clients can face too many steps when making appointments.Read 19 Oct 2026 · softwareadvice.com
Limit: support access
A G2 reviewer said there was no phone number for ordinary support and that support was limited to the app.Read 19 Oct 2026 · g2.com
Limit: Trustpilot complaints
Trustpilot reviews include complaints about difficult sales contact and poor customer service; all four listed reviews are one-star.Read 19 Oct 2026 · trustpilot.com
Praise: business value
Reviewers praise the combination of online booking, CRM, reminder messaging, receipts, reporting and broad pet-service functionality for the price.Read 19 Oct 2026 · softwareadvice.com
Praise: usability and support
Independent reviewers repeatedly praise ease of use, responsive customer support, organization and convenience across devices.Read 19 Oct 2026 · getapp.com
Rating on Capterra
4.6 out of 5 from 107 reviewsRead 19 Oct 2026 · capterra.com
Rating on G2
3.9 out of 5 from 10 reviewsRead 19 Oct 2026 · g2.com
Rating on GetApp
4.6 out of 5 from 107 reviewsRead 19 Oct 2026 · getapp.com
Rating on Software Advice
4.6 out of 5 from 107 reviewsRead 19 Oct 2026 · softwareadvice.com
Rating on Trustpilot
2.6 out of 5 from 4 reviewsRead 19 Oct 2026 · trustpilot.com
Reliability and backups
Pawfinity reports a 99.999% uptime history and says it uses parallel clone servers and automated backups every 24 hours.Read 30 Sep 2026 · pawfinity.com
Sales and operations
The pricing page lists point of sale, stored payments, inventory, time clock and payroll, review tools, online booking, notifications, and mapping and routes among plan features.Read 30 Sep 2026 · pawfinity.com
Scheduling and records
It supports grooming appointment scheduling, client and pet records with grooming history, expense tracking, employee organization, vehicle monitoring, and multiple locations.Read 30 Sep 2026 · pawfinity.com
Support and training
Support is available through the account dashboard 8 a.m.–8 p.m. Eastern, seven days weekly, with emergency phone support 9 a.m.–5 p.m. Eastern and 24/7 training videos.Read 19 Oct 2026 · login.pawfinity.com
System requirements
Pawfinity requires an internet-connected, virus-free computer; Chrome, Safari or Firefox are preferred, while Edge works with lower performance.Read 19 Oct 2026 · login.pawfinity.com
Who it serves
The maker lists grooming, mobile grooming, kennel, dog daycare, pet sitting, dog training, pet therapy, dental, and nail services as supported specialties.Read 30 Sep 2026 · pawfinity.com

Plans and prices

Royal Package $100 a month billed annually Unlimited calendars · Unlimited appointments · Unlimited employee logins · Unlimited clients · Unlimited pets · Up to 250 complimentary SMS credits Read 21 Sep 2026 · info.pawfinity.com
Groom & Train $55 a month billed annually Unlimited calendars · Unlimited appointments · Unlimited employee logins · Unlimited clients · Unlimited pets Read 21 Sep 2026 · info.pawfinity.com
Stay & Play $55 a month billed annually Unlimited calendars · Unlimited appointments · Unlimited employee logins · Unlimited clients · Unlimited pets Read 21 Sep 2026 · info.pawfinity.com
Groom & Train $55 a month annually For grooming, training, nail, or dental services · unlimited calendars, appointments, employee logins, clients, pets, runs, and photos Read 30 Sep 2026 · pawfinity.com
Groom & Train $55 a month annually grooming, training, nail or dental services · complimentary SMS credits Read 19 Oct 2026 · login.pawfinity.com
Stay & Play $55 a month annually boarding, daycare or pet sitting services · complimentary SMS credits Read 19 Oct 2026 · login.pawfinity.com
Stay & Play $55 a month annually For boarding, daycare, or pet sitting services · unlimited calendars, appointments, employee logins, clients, pets, runs, and photos Read 30 Sep 2026 · pawfinity.com
Royal Package $100 a month annually For grooming, boarding, daycare, training, therapy, and more · unlimited calendars, appointments, employee logins, clients, pets, runs, and photos Read 30 Sep 2026 · pawfinity.com
Royal Package $100 a month annually grooming, boarding, daycare, training, therapy and more · up to 250 complimentary SMS credits monthly Read 19 Oct 2026 · login.pawfinity.com

Every Pawfinity plan and price →

Strong points and limits

Strong points

  • Supports grooming, boarding, and daycare operations.
  • Includes client and pet records with grooming history.
  • Flat-rate plans include unlimited calendars and appointments.
  • Online booking and payment processing are listed.
  • Available on Android, iOS, macOS, web, and Windows.

Limits

  • No free plan is listed.
  • Plans start at $55 a month billed annually.
  • SMS costs vary by message volume.

Who it suits

Pawfinity suits pet-service operators managing grooming, boarding, daycare, or related specialties. Its scheduling, records, and kennel tools address both appointments and stays.

Verdict

Pawfinity covers a broad set of pet-service tasks, from scheduling and records to kennel operations and payments. The listed plans have annual billing, and a trial lasts 7 days.

Where Specifiction places it

Alternatives to PawfinityAll alternatives →