NexHealth From $0.10/mo 7.9 Visit Phreesia VoiceAI
phreesia.com
Spec sheet
- What it does
- Phreesia VoiceAI answers inbound patient calls and runs outbound calls for scheduling, refills, billing and other workflows, writing interactions back to the chart.Read 7 Oct 2026 · phreesia.com
- Intended users
- Phreesia describes VoiceAI as a solution for healthcare organizations, medical practices and clinical teams managing patient calls.Read 7 Oct 2026 · phreesia.com
- Deployment
- The VoiceAI page says the product can go live in five days and elsewhere describes readiness in less than a week.Read 7 Oct 2026 · phreesia.com
- Integrations
- Phreesia says its platform integrates bidirectionally with PM/EHR systems including Epic, athenahealth, Oracle, NextGen and others, and supports standards such as HL7, FHIR, CCD and CSV.Read 7 Oct 2026 · phreesia.com
- Security
- Phreesia lists HITRUST CSF, SOC 2 Type 2, PCI DSS Level 1 and PCI-validated Point-to-Point Encryption certifications or standards for its platform.Read 7 Oct 2026 · phreesia.com
- Support
- Phreesia says every client receives a dedicated account owner reachable by phone, chat and email, with responses within 24 hours.Read 7 Oct 2026 · phreesia.com
- Headquarters
- Wilmington, Delaware, United StatesRead 28 Sep 2026 · phreesia.com
- Founded
- 2005Read 28 Sep 2026 · phreesia.com
- Audit trail
- Unresolved calls can fall back to voicemail transcription, and interactions are logged in a time-stamped audit trail in the chart.Read 7 Oct 2026 · phreesia.com
- Automated requests
- It can handle appointment scheduling, prescription refill requests, billing questions and payments, medical records requests, clinical questions and referrals.Read 7 Oct 2026 · phreesia.com
- Call handling
- The agent handles calls 24/7, identifies callers by matching name and date of birth to records, and responds in the patient’s preferred language without IVR menus or hold times.Read 7 Oct 2026 · phreesia.com
- Clinical escalation
- It routes urgent calls to the appropriate clinical team or on-call provider and can send real-time mobile alerts with HIPAA-compliant two-way texting.Read 7 Oct 2026 · phreesia.com
- Company scale
- Phreesia says it serves more than 4,700 healthcare organizations and powers more than 180 million check-ins annually.Read 7 Oct 2026 · phreesia.com
- Outbound campaigns
- VoiceAI can place outbound calls for appointment reminders, payment collection, prescription refill outreach and patient recall.Read 7 Oct 2026 · phreesia.com
Plans and prices
Phreesia Intake (includes VoiceAI) Priced on request Full access to the Phreesia Intake platform through December 31, 2026 at no cost · Standard pricing begins May 1, 2027 · Customized subscription quote based on organization size, workflows and products used Read 7 Oct 2026 · phreesia.com
Where Specifiction places it
- Patient Engagement Software#5 of 176.9
- Self-Service Kiosk Software#8 of 177.1
- Healthcare software#10 of 197.0
- Patient Management#16 of 227.1
- Customer Service Voicebots#22 of 307.0
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