Primero pricing
6 plans read from primero.org
Tier 1: DIYFree billed annuallyOpen-source self-managed deployment · Access to documentation and community support Read 19 Sep 2026 · primero.org
Tier 3: Full Service SaaS$8,250 a year $8,250 USD per yearUNICEF Azure hosted demo and production sites; no limits on users or data volumes; includes deployment, operations, training, upgrades and ongoing support Read 7 Oct 2026 · primero.org
Tier 4: Hybrid deployment$25,000 a year $25,000 USD for the 1st year; decreases to the cost listed in Tier 3 in the 2nd year and thereafterLocally hosted production; UNICEF Azure hosted demo; partner manages production infrastructure, security, configuration and maintenance Read 7 Oct 2026 · primero.org
Tier 1: DIYFree $0.00 per yearSelf-hosted instance; partner provides technical setup, security, updates and support; hosting and IT costs are separate Read 7 Oct 2026 · primero.org
Tier 2: Single organizationPriced on request Currently under development; available July 2026Currently under development Read 7 Oct 2026 · primero.org
Tier 5: Custom packagePriced on request Cost is TBD based on the requirementsScoped case by case; may include custom development, integrations, API development, extensions or migrations Read 7 Oct 2026 · primero.org
In short
- Primero has a free plan (Tier 1: DIY).
- Paid plans published: 2, from $8,250 a year.
- 2 plans are priced on request (Tier 2: Single organization, Tier 5: Custom package).
What the alternatives costAll alternatives →
| Tool | From | Free plan | Free trial |
|---|---|---|---|
| EQS Integrity Line | £85/mo | No | Yes |
| FAMCare | $795/mo | No | No |
| Socianote | $99/mo | Yes | No |
| DFIRe | €825/mo | Yes | Yes |
| Tracker | $24/mo | Yes | Yes |
| CharityTracker | $18/mo | No | Yes |
| Casebook | $29/mo | No | No |
| DFIR-IRIS | — | Yes | No |