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SPECIFICTION
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Retail Pro

retailpro.com

WebWindowsiOSAndroidAPI
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Spec score 7.6 #3 of 9 in Home Furnishing Software

What it is

Retail Pro Prism is customizable retail management software for point of sale, inventory, customer, and store operations across channels and regions. Its POS handles sales, returns, and customer orders in one transaction. Inventory tools cover stock and price lookup, replenishment, purchasing, receiving, transfers, and vendor management. Prism supports multiple locations and can continue processing transactions during network outages using local transaction data, then synchronize when connectivity returns. Customer records can include demographics and purchase history, with security levels controlling employee access to personally identifiable information. Retail Pro offers an API, an AppMarket for plugins and integrations, and an SAP link. Prism supports Oracle and MySQL databases. Tokenized EFT is designed to keep sensitive payment details out of Prism, while employee passwords use salted SHA-256 hashing. Platforms listed are Android, iOS, web, Windows, and API. Initial users cost what you agree with the maker and additional users priced on request, each with a minimum 24-month initial subscription term.

Spec sheet

Product
Retail Pro Prism is customizable retail management software for point of sale, inventory, customer, and store operations across channels and regions.Read 7 Oct 2026 · my.retailpro.com
Platforms
The product is accessible from a browser and supports Windows, Apple, and Android devices; the maker also documents an iOS app.Read 7 Oct 2026 · my.retailpro.com
Integrations
Retail Pro offers an API and an AppMarket for plugins and integrations, and its SAP link connects POS and retail management processes with SAP.Read 7 Oct 2026 · retailpro.com
Headquarters
2365 Iron Point Rd, #160, Folsom, California, USA 95630Read 28 Sep 2026 · retailpro.com
Company history
Retail Pro International says it has innovated retail software solutions for over 35 years.Read 7 Oct 2026 · retailpro.com
Customer management
Retailers can capture customer demographics and purchase history and use customer security levels to control employee access to personally identifiable information.Read 7 Oct 2026 · retailpro.com
Database
Prism supports Oracle or MySQL databases.Read 7 Oct 2026 · my.retailpro.com
Employee permissions
YesRead 25 Sep 2026 · retailpro.com
Hardware support
third_partyRead 25 Sep 2026 · retailpro.com
Inventory
Inventory features include stock and price lookup, automated replenishment, purchasing, receiving, transfers, and vendor management.Read 7 Oct 2026 · retailpro.com
Inventory management
YesRead 25 Sep 2026 · retailpro.com
Multi-location support
YesRead 25 Sep 2026 · retailpro.com
Offline mode
YesRead 25 Sep 2026 · retailpro.com
Offline operation
Prism can continue processing transactions using a local copy of transaction data during network downtime and synchronize transactions after connectivity returns.Read 7 Oct 2026 · retailpro.com
Password security
The Prism documentation says employee passwords are salted and hashed using SHA-256.Read 7 Oct 2026 · my.retailpro.com
Payment security
Tokenized EFT support is designed so sensitive customer payment details are not touched or stored in Prism, and the maker says this aids PCI compliance.Read 7 Oct 2026 · retailpro.com
Point of sale
The POS supports sales, returns, and customer orders within a single transaction.Read 7 Oct 2026 · retailpro.com
Sales reporting
YesRead 25 Sep 2026 · retailpro.com
Service fees
The listed license fees exclude installation, training, and other service fees.Read 7 Oct 2026 · retailpro.com
Support and training
Software Assurance includes continuous software updates, a free lab system, self-paced training, product documentation, and support through the Retail Pro partner network.Read 7 Oct 2026 · retailpro.com

Plans and prices

Retail Pro Prism — each additional user per location Priced on request Initial subscription term minimum 24 months Per additional user per location · Price excludes installation, training, and other service fees Read 7 Oct 2026 · retailpro.com
Retail Pro Prism — initial user per location Priced on request Initial subscription term minimum 24 months Per initial user per location · Price excludes installation, training, and other service fees Read 7 Oct 2026 · retailpro.com

Every Retail Pro plan and price →

Strong points and limits

Strong points

  • Processes sales, returns, and orders together
  • Supports offline transactions and later synchronization
  • Includes multi-location inventory management
  • Offers API, AppMarket, and SAP integration
  • Supports employee permissions and customer-data controls

Limits

  • No free plan is listed
  • Minimum initial subscription term is 24 months
  • License fees exclude installation and training
  • Hardware support is through third parties

Who it suits

It suits retailers needing point-of-sale, inventory, customer, and multi-location store management. It is also relevant to operations requiring offline transactions, employee permissions, and integrations with existing systems.

Verdict

Retail Pro Prism covers core retail transactions, inventory, customer records, offline operation, and multi-location administration. Listed license prices are priced on request for an initial user and priced on request for each additional user, with extra service fees excluded.

Where Specifiction places it

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