ServiceNow Workflow Data Fabric

Spec sheet

What it does

Workflow Data Fabric connects data from disparate systems, adds business context and governance, and makes it usable by workflows and AI agents.Read 15 Oct 2026 · servicenow.com

Purpose

Workflow Data Fabric powers AI agents and workflows with AI-ready, instantly actionable data by connecting, contextualizing, and controlling data from any source.Read 30 Sep 2026 · servicenow.com

API

ServiceNow publishes a REST API reference for accessing instance data and interacting with public REST APIs.Read 15 Oct 2026 · servicenow.com

Integrations

Integration Hub Enterprise connects API-based systems to ServiceNow with 220+ prebuilt spokes.Read 30 Sep 2026 · servicenow.com

Support

ServiceNow offers product documentation, community resources, implementation services, and implementation partners for getting started.Read 30 Sep 2026 · servicenow.com

Headquarters

Santa Clara, California, USARead 28 Sep 2026 · servicenow.com

Founded

2004Read 28 Sep 2026 · servicenow.com

Company

ServiceNow is headquartered at 2225 Lawson Lane, Santa Clara, California 95054.Read 30 Sep 2026 · servicenow.com

2025 ecosystem expansion

At Knowledge 2025, ServiceNow announced expanded Workflow Data Fabric capabilities and ecosystem partnerships for real-time AI intelligence.Read 15 Oct 2026 · newsroom.servicenow.com

Automation

RPA Hub automates repetitive UI-driven tasks across legacy systems, including systems without an API.Read 30 Sep 2026 · servicenow.com

Availability

ServiceNow announced Workflow Data Fabric as available in controlled go-to-market.Read 30 Sep 2026 · newsroom.servicenow.com

Company founded

ServiceNow states that it was founded in 2004.Read 15 Oct 2026 · servicenow.com

Company headquarters

LinkedIn lists ServiceNow headquarters in Santa Clara, California.Read 15 Oct 2026 · linkedin.com

Company size

LinkedIn lists ServiceNow as a public software-development company with more than 10,001 employees.Read 15 Oct 2026 · linkedin.com

Data catalog

The Data Catalog provides a searchable inventory enriched with metadata, context, lineage and governance policies.Read 15 Oct 2026 · servicenow.com

Data movement

The product connects to systems without requiring data to be duplicated, transferred, or copied.Read 30 Sep 2026 · servicenow.com

Extensibility

Integration Hub supports REST, SOAP, JDBC, PowerShell, SFTP, SSH, JSON/XML parsing and data-stream actions across subscription tiers.Read 15 Oct 2026 · servicenow.com

Free Hub component

The Workflow Data Fabric Hub application itself is free for production and non-production ServiceNow instances.Read 15 Oct 2026 · servicenow.com

Governance

The product includes policy-based governance and lineage tracking intended to keep AI decisions grounded in trusted data.Read 15 Oct 2026 · servicenow.com

How it works

It connects data across systems, adds business context through a unified data catalog, and applies policy-based governance controls.Read 30 Sep 2026 · servicenow.com

Installation

Workflow Data Fabric Hub is installed from the ServiceNow Store, or arrives when the Zero Copy Connectors application is activated.Read 15 Oct 2026 · servicenow.com

Integration Hub

Integration Hub supports automation components and custom integrations, but requires a separate subscription according to the documentation.Read 15 Oct 2026 · servicenow.com

Launch news

ServiceNow announced Workflow Data Fabric on October 23, 2024, describing it as a real-time data layer built on the Now Platform and RaptorDB Pro.Read 15 Oct 2026 · newsroom.servicenow.com

Licence

ServiceNow terms prohibit sublicensing, reverse engineering, copying and creating derivative works of ServiceNow Core Technology, indicating proprietary software.Read 15 Oct 2026 · servicenow.com

License requirement

A Workflow Data Fabric license is required to use Workflow Data Fabric Credits.Read 30 Sep 2026 · servicenow.com

Limit: cost

G2’s review summary says 15 mentions describe the product as expensive, especially for smaller teams or simpler use cases.Read 15 Oct 2026 · g2.com

Limit: implementation burden

A Gartner reviewer describes the platform as requiring heavy implementation resources and organizational planning and says alternatives may meet simpler needs.Read 15 Oct 2026 · gartner.com

Limit: performance

G2 summarizes 14 mentions of slow performance with large datasets and data operations.Read 15 Oct 2026 · g2.com

Limit: setup complexity

G2 reviewers repeatedly report that configuration, governance and multi-source setup require substantial time and expertise.Read 15 Oct 2026 · g2.com

Limit: Trustpilot complaints

Trustpilot reviewers complain about poor usability, bugs, slow or ineffective support and difficulty reaching human assistance.Read 15 Oct 2026 · trustpilot.com

Limit: user experience

AWS Marketplace reviews mention a workflow UI that is not very user-friendly, unclear step-by-step documentation and slow form display during integrations.Read 15 Oct 2026 · aws.amazon.com

Praise: governance and connectivity

AWS Marketplace-hosted G2 reviews praise easy data-source connectivity, governance and real-time access within workflows.Read 15 Oct 2026 · aws.amazon.com

Praise: integrations

G2 reviewers repeatedly praise seamless integrations, unified data access and low-code automation that reduce manual work.Read 15 Oct 2026 · g2.com

Prebuilt integrations

The pricing page advertises more than 220 prebuilt Integration Hub spokes for API-based systems.Read 15 Oct 2026 · servicenow.com

Rating on AWS Marketplace

4.3 out of 5 from 138 ratingsRead 15 Oct 2026 · aws.amazon.com

Rating on G2

4.3 out of 5 from 155 reviewsRead 15 Oct 2026 · g2.com

Rating on Gartner Peer Insights

4.3 out of 5 from 102 ratingsRead 15 Oct 2026 · gartner.com

Rating on Trustpilot

1.7 out of 5 from 21 reviewsRead 15 Oct 2026 · trustpilot.com

Recent release

Workflow Data Fabric Hub release 4.0.3 in September 2026 added REST-based zero-copy connectors and personal authentication for those connectors.Read 15 Oct 2026 · servicenow.com

RPA

RPA Hub automates repetitive user-interface tasks across legacy systems that lack APIs.Read 15 Oct 2026 · servicenow.com

SDKs

The API documentation links to Android and iOS Mobile SDK developer guides and downloadable SDK libraries.Read 15 Oct 2026 · servicenow.com

Security and compliance

ServiceNow states that Workflow Data Fabric provides secure access, governance controls and lineage, while its Trust site publishes certifications and status information.Read 15 Oct 2026 · trust.servicenow.com

Security compliance

ServiceNow reports annual SOC 2 Type 2 attestation and certifications including ISO/IEC 27001:2022, ISO/IEC 27017:2015, ISO/IEC 27018:2019, and ISO/IEC 27701:2019.Read 30 Sep 2026 · servicenow.com

Streaming

Stream Connect for Apache Kafka brings high-volume real-time event data into ServiceNow workflows.Read 15 Oct 2026 · servicenow.com

Supported zero-copy sources

Primary zero-copy connectors cover Snowflake, Databricks and BigQuery, while ERP connectors cover SAP, Oracle and other ERP systems.Read 15 Oct 2026 · servicenow.com

System requirements

ServiceNow release notes direct administrators to the Store listing for family compatibility and system requirements.Read 15 Oct 2026 · servicenow.com

Target users

CIOs, data leaders, operations managers, analysts, and service representatives use Workflow Data Fabric to act on data without switching systems.Read 30 Sep 2026 · servicenow.com

Usage metering

Workflow Data Fabric Credits measure subscription usage through a unified meter that can represent records, API calls, data throughput, or runtime minutes.Read 30 Sep 2026 · servicenow.com

Use case: issue resolution

ServiceNow describes AI agents using billing, support and inventory history to resolve customer issues.Read 15 Oct 2026 · servicenow.com

Use case: quote acceleration

The platform uses centralized data and approval workflows to shorten quote-to-order cycles and reduce manual errors.Read 15 Oct 2026 · servicenow.com

Use case: response automation

ServiceNow positions robotic process automation for reducing customer response times from days to hours.Read 15 Oct 2026 · servicenow.com

Zero-copy access

Zero Copy Connectors query live external data without moving or duplicating it in ServiceNow.Read 15 Oct 2026 · servicenow.com

Zero-copy connectors

Primary Zero Copy Connectors query Snowflake, Databricks, and BigQuery data in real time without copying or ETL.Read 30 Sep 2026 · servicenow.com

Plans and prices

Every ServiceNow Workflow Data Fabric plan and price →

Where Specifiction places it

• Data Fabric Software#15 of 257.4