ShelterBuddy

Spec sheet

What it does

ShelterBuddy is cloud and app based software for shelters, rescues, municipalities and regional facilities to manage animal operations and records.Read 19 Oct 2026 · shelterbuddy.com

Integrations

Official add-ons include Finding Rover, Google Maps, online licensing, Pet Rescue, Petfinder and Adoptapet feeds.Read 19 Oct 2026 · shelterbuddy.zendesk.com

Support

US and Canada support is offered by ticket and email, with published contacts for the CEO and general manager.Read 19 Oct 2026 · shelterbuddy.com

Accounting interoperability

ShelterBuddy can export receipting reports and ledger information for use with existing accounting or point-of-sale software.Read 19 Oct 2026 · shelterbuddy.com

Android app

Med Buddy is a companion Android app for scanning kennel cards, viewing medication details, updating medication status and adding notes; Google Play shows 1K+ downloads and no displayed rating.Read 19 Oct 2026 · play.google.com

Animal control

A cruelty complaint module follows cases from initial complaint through investigation, prosecution and court details.Read 19 Oct 2026 · shelterbuddy.com

Animal records

The system keeps a centralized record containing physical details, photos, status, treatments, consultations, behavior and identification data.Read 19 Oct 2026 · shelterbuddy.com

API authentication

The API requires authentication and supports cookie authentication or an sb-auth-token header; tokens default to two-hour validity.Read 19 Oct 2026 · shelterbuddy.atlassian.net

API availability

A documented ShelterBuddy API is available for querying and caching data, with endpoint documentation for animals and related resources.Read 19 Oct 2026 · shelterbuddy.atlassian.net

API guidance

API documentation advises public sites to cache animal photos locally and describes PhotoV2 and animal-status endpoints.Read 19 Oct 2026 · shelterbuddy.atlassian.net

Behavior management

A behavioral module supports temperament ratings and recording information from former owners.Read 19 Oct 2026 · shelterbuddy.com

Company leadership

Crunchbase identifies Harry Schechter as chief executive officer.Read 19 Oct 2026 · crunchbase.com

Company origin

Crunchbase says ShelterBuddy software was developed by RSPCA Queensland.Read 19 Oct 2026 · crunchbase.com

Company status and size

Crunchbase lists the organization as active, private, nonprofit and headquartered in Denver, Colorado, with 51–100 employees.Read 19 Oct 2026 · crunchbase.com

Documentation

The knowledge base lists hundreds of help articles, videos, FAQs, release notes and product updates.Read 19 Oct 2026 · knowledgebase.petloyalty.co

Foster management

Foster operations are included in Express and the broader product feature set.Read 19 Oct 2026 · shelterbuddy.com

Fundraising

ShelterBuddy provides donor records, donation history, campaigns, regular giving and fundraising functions.Read 19 Oct 2026 · shelterbuddy.com

Hosting model

The terms define ShelterBuddy as a cloud and app-based management system and do not describe customer self-hosting.Read 19 Oct 2026 · shelterbuddy.com

Intake and outcomes

ShelterBuddy tracks adoptions, surrenders, reclaims, transfers and other incoming and outcome scenarios.Read 19 Oct 2026 · shelterbuddy.com

Legal operating name

The privacy policy identifies Pet Loyalty Inc. as the business operating ShelterBuddy.Read 19 Oct 2026 · petloyalty.co

License model

Terms grant a limited, non-transferable, non-exclusive subscription license and prohibit copying, sublicensing or transferring the system.Read 19 Oct 2026 · shelterbuddy.com

Limit: access controls

That reviewer said stronger login security and administrative controls would have been useful, while noting no security incident was experienced.Read 19 Oct 2026 · softwareadvice.com

Limit: pricing transparency

Independent listings show pricing available only by contacting the vendor and provide no published plan rates.Read 19 Oct 2026 · capterra.com

Medical care

The product records veterinary treatments, medication due and completed, and medical consultations.Read 19 Oct 2026 · shelterbuddy.com

Petfinder feed

The Petfinder integration uploads available animals about every 15 minutes and maps selected animal fields to Petfinder fields.Read 19 Oct 2026 · shelterbuddy.zendesk.com

Praise: value and breadth

The sole Software Advice reviewer praised the low price, broad feature coverage, website and paperwork data transfer, and helpful support.Read 19 Oct 2026 · softwareadvice.com

Privacy commitment

Pet Loyalty says it processes information for service delivery, improvement, communications, security, fraud prevention and legal compliance.Read 19 Oct 2026 · petloyalty.co

Public site

A public-site module can display adoption and lost-and-found animals, with API or iframe options and moderated public submissions.Read 19 Oct 2026 · shelterbuddy.zendesk.com

Rating on Capterra

3.0 out of 5 from 1 reviewRead 19 Oct 2026 · capterra.com

Rating on GetApp

3.0 out of 5 from 1 reviewRead 19 Oct 2026 · getapp.com

Rating on Software Advice

3.0 out of 5 from 1 reviewRead 19 Oct 2026 · softwareadvice.com

Rating on TrustRadius

2 out of 10 from 1 reviewRead 19 Oct 2026 · trustradius.com

Recent product news

The official knowledge base lists a ShelterBuddy product update dated September 1, 2026.Read 19 Oct 2026 · knowledgebase.petloyalty.co

Reporting

Gold adds enhanced reporting, while Express includes limited canned reports.Read 19 Oct 2026 · shelterbuddy.com

Security controls

The product offers configurable user access settings and auditing of who updated records and when.Read 19 Oct 2026 · shelterbuddy.zendesk.com

Subscription term

The standard subscription term is 12 months with automatic one-year renewals unless notice is given at least 90 days before expiry.Read 19 Oct 2026 · shelterbuddy.com

Volunteer management

Volunteer management is included in Express and is listed among ShelterBuddy's core modules.Read 19 Oct 2026 · shelterbuddy.com

Plans and prices

Every ShelterBuddy plan and price →

Where Specifiction places it

• Animal Shelter Software#2 of 97.5