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Soul Machines

soulmachines.com

From $11.67/mo Free plan WebWindowsmacOSiOSAndroidAPI
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Spec score 8.9 #8 of 28 in AI Avatar Generators

What it is

Soul Machines builds Digital People and Digital Workers for face-to-face AI interactions and business workflows. Its Experiential AI and Digital Brain support autonomous behavior, including seeing, hearing and reacting. Studio lets users design avatars and configure gestures, behavior, voice and language, with templates and reporting dashboards available on paid plans. The platform lists conversational integrations such as Amazon Lex, Google Dialogflow, IBM Watson Assistant, Kore.ai, Microsoft Copilot Studio, Microsoft Azure Bot Service and Voiceflow; custom connections can be built with the Skills API or an Orchestration Server. Studio plans range from a free option with zero minutes to paid annual plans, including Basic at $140 a year and Pro at $29,160 a year. Workforce Connect is $40,000 a year and includes Salesforce, ServiceNow and Zapier integrations, which require separate subscriptions. Digital Workforce pricing is available by contacting the company. The service supports Android, iOS, web and API, with SDKs for JavaScript, iOS and Android. Soul Machines was founded in 2016 and is headquartered in Auckland, New Zealand.

Spec sheet

What it does
Soul Machines provides AI Digital People and Digital Workers that interact through voice, video and text using lifelike animated characters.Read 15 Oct 2026 · s3.amazonaws.com
Intended users
The company describes Digital Workforce use cases across HR, customer experience, IT and sales, and names finance, healthcare, government and pharma as target industries.Read 7 Oct 2026 · soulmachines.com
Integrations
The listed out-of-the-box conversational integrations include Amazon Lex, Google Dialogflow, IBM Watson Assistant, Kore.ai, Microsoft Copilot Studio, Microsoft Azure Bot Service and Voiceflow.Read 7 Oct 2026 · support.soulmachines.com
Security
The Digital Workforce page lists SOC 2 and ISO 27001 compliance, SSO, data encryption, data privacy and governance, and authentication capabilities.Read 7 Oct 2026 · soulmachines.com
Privacy
The privacy policy says the company requests explicit consent to collect and use sensitive information about a user's facial features, expressions and voice characteristics when interacting with an Artificial Human.Read 7 Oct 2026 · soulmachines.com
Support
Soul Machines provides knowledge-base and developer documentation, and its support page offers a ticket form; Pro lists email tech support.Read 7 Oct 2026 · soulmachines.com
License
The SaaS agreement reserves all intellectual-property rights in the Soul Machines Work to Soul Machines and grants customers limited service access, so the product is proprietary rather than open source.Read 15 Oct 2026 · s3.amazonaws.com
Headquarters
Auckland, New ZealandRead 28 Sep 2026 · soulmachines.com
Founded
2016Read 28 Sep 2026 · soulmachines.com
API authentication
Projects can connect with a web API key or a custom token server that supplies JWT credentials.Read 15 Oct 2026 · docs.soulmachines.com
Autonomous animation
Digital People generate facial expressions, gestures and other responses autonomously in real time.Read 15 Oct 2026 · support.soulmachines.com
Avatar customization
Digital DNA Studio lets users customize avatar appearance, voice, language, behavior and camera presentation.Read 15 Oct 2026 · support.soulmachines.com
Behavior controls
Behavior styles, gesture tags, real-time gesturing and reactions to negative speech or facial expressions are configurable, with availability depending on HumanOS version and language.Read 15 Oct 2026 · support.soulmachines.com
Browser requirements
Supported browsers include Chrome and Firefox on Windows, Chrome Safari and Firefox on macOS, Chrome and Firefox on Android, and Chrome or Safari on iOS.Read 15 Oct 2026 · support.soulmachines.com
Camera modes
Studio offers static, responsive and cinematic camera behaviors, with automatic framing changes for content and conversation.Read 15 Oct 2026 · support.soulmachines.com
Company founding
Crunchbase lists Soul Machines as founded in 2016 by Greg Cross and Mark Sagar.Read 15 Oct 2026 · crunchbase.com
Company headquarters and size
LinkedIn lists San Francisco, California headquarters and a company size of 51–200 employees.Read 15 Oct 2026 · linkedin.com
Company history
Soul Machines says it was founded in 2016.Read 7 Oct 2026 · soulmachines.com
Company legal name
Crunchbase identifies the legal name as Soul Machines Limited.Read 15 Oct 2026 · crunchbase.com
Custom integrations
Custom content connections can be built with an Adapter Skill through the Skills API or with an Orchestration Server.Read 15 Oct 2026 · support.soulmachines.com
Digital Brain
Its proprietary Digital Brain uses simulated sensory, motor, attention/perception and autonomic systems to drive autonomous behavior.Read 15 Oct 2026 · soulmachines.com
Documentation depth
Developer documentation covers Web SDK, Skills API, orchestration, connection setup and technical architecture, with support and knowledge-base articles for Studio.Read 15 Oct 2026 · docs.soulmachines.com
Emotional interaction
The platform analyzes end-user video for positivity, negativity, confusion, face presence, attention and speech signals.Read 15 Oct 2026 · support.soulmachines.com
Experiential AI
The company says its Experiential AI and Digital Brain power autonomous behavior such as seeing, hearing, reacting and empathizing.Read 7 Oct 2026 · soulmachines.com
Features
Studio supports configurable gestures, behavior, voice and language, avatar design, AI assistant templates and reporting dashboards on paid plans.Read 7 Oct 2026 · soulmachines.com
Interactions API
The Interactions API exposes endpoints such as GET /api/v1/people and supports selectable Digital Person styles and voices.Read 15 Oct 2026 · support.soulmachines.com
Limit: avatar rendering
A Gartner reviewer says some avatars could benefit from better lighting and textures.Read 15 Oct 2026 · gartner.com
Limit: conversational quality
G2 reviewers report that conversations can feel robotic during complex interactions and that contextual understanding is sometimes limited.Read 15 Oct 2026 · g2.com
Limit: resource demands
A G2 reviewer reports increased bandwidth, storage and memory requirements as usage grows.Read 15 Oct 2026 · g2.com
LLM flexibility
Soul Machines says Digital People can use OpenAI GPT or a customer fine-tuned model through its Skills API.Read 15 Oct 2026 · soulmachines.com
Mobile access
Developer SDKs are provided for JavaScript, iOS and Android to integrate Digital People into websites or native mobile apps.Read 7 Oct 2026 · support.soulmachines.com
Native integrations
Supported conversational providers include Amazon Lex, Google Dialogflow CX and ES, IBM Watson Assistant, Kore.ai, Microsoft Copilot Studio, Azure Bot Service and Voiceflow.Read 15 Oct 2026 · support.soulmachines.com
Notable news
An independent October 2026 report states that Soul Machines entered receivership in February 2026 and was sold to AppDirect in September 2026.Read 15 Oct 2026 · timeless.ai
Praise: customization
Gartner reviewers praise DNA Studio's highly customizable avatars and relatively light learning curve.Read 15 Oct 2026 · gartner.com
Praise: human-like interaction
G2 reviewers praise the platform for pushing human-machine interaction toward cinematic, human-like chatbot experiences.Read 15 Oct 2026 · g2.com
Rating on Capterra
0.0 out of 5 from 0 reviews.Read 15 Oct 2026 · capterra.com
Rating on G2
5.0 out of 5 from 2 reviews.Read 15 Oct 2026 · g2.com
Rating on Gartner Peer Insights
4.7 out of 5 from 2 reviews.Read 15 Oct 2026 · gartner.com
Usage limit
Unused Studio minutes do not roll over to the next month.Read 7 Oct 2026 · soulmachines.com
Web SDK
The JavaScript Web SDK embeds Digital People in desktop and mobile browsers using WebRTC audio and video sessions.Read 15 Oct 2026 · docs.soulmachines.com
Website widget
A copy-paste JavaScript widget supports click-to-start, session persistence, content cards, configurable greetings and floating or full-frame layouts.Read 15 Oct 2026 · support.soulmachines.com
Widget limitation
The widget does not currently support text entry or chat transcripts, and its greeting element is not responsive on mobile.Read 15 Oct 2026 · support.soulmachines.com
Workflow integrations
Workforce Connect lists Salesforce, ServiceNow and Zapier integrations, and says customers need a separate subscription to those services.Read 7 Oct 2026 · soulmachines.com

Plans and prices

Free Free forever 0 interactive conversation minutes · Studio access · templates · gestures · behavior, voice and language configuration · conversational AI integration Read 15 Oct 2026 · soulmachines.com
Basic $12.99 a month per month 40 interactive conversation minutes · 1 AI Assistant · 20 video downloads · live deployment · full screen · reporting dashboard Read 15 Oct 2026 · soulmachines.com
Plus $99 a month per month 350 interactive conversation minutes · 3 AI Assistants · 100 video downloads · live deployment · full screen or custom embedded · custom LLM integration Read 15 Oct 2026 · soulmachines.com
Basic $140 a year per year 480 interactive conversation minutes · 1 AI Assistant · 20 video downloads · live deployment · full screen · reporting dashboard Read 15 Oct 2026 · soulmachines.com
Plus $1,069 a year per year 4,200 interactive conversation minutes · 3 AI Assistants · 100 video downloads · full screen or custom embedded · custom LLM integration Read 15 Oct 2026 · soulmachines.com
Pro $2,700 a month per month 10,000 interactive conversation minutes · 6 AI Assistants · unlimited video downloads · custom embedded deployment · custom LLM integration · email technical support Read 15 Oct 2026 · soulmachines.com
Pro $29,160 a year per year 120,000 interactive conversation minutes · 6 AI Assistants · unlimited video downloads · custom embedded deployment · custom LLM integration · email technical support Read 15 Oct 2026 · soulmachines.com
Pro + Premium Integrations $34,160 a year per year 120,000 interactive conversation minutes · 6 Experiential AI Agents · unlimited video downloads · custom embedded deployment · custom LLM integration · email technical support Read 15 Oct 2026 · soulmachines.com
Workforce Connect $40,000 a year per year 6 Digital Workers · 120,000 conversation minutes · Salesforce, ServiceNow and Zapier integrations · separate subscription required for Salesforce, ServiceNow or Zapier Read 7 Oct 2026 · soulmachines.com
Workforce Connect $40,000 a year per year 120,000 conversation minutes · 6 agent avatars · Salesforce, ServiceNow and Zapier workflow integration · no-code experience generation · email support Read 15 Oct 2026 · soulmachines.com
Digital Workforce Priced on request Contact us for pricing Free trial offered · enterprise platform for deploying Digital Workers Read 7 Oct 2026 · soulmachines.com

Every Soul Machines plan and price →

Strong points and limits

Strong points

  • Avatar design and configurable gestures, behavior, voice and language.
  • Conversational integrations include Amazon Lex and Google Dialogflow.
  • Custom conversational integrations can use the Skills API.
  • Supports web, Android and iOS integrations.
  • Free plan and 7-day trial are listed.

Limits

  • Free plan includes zero Studio minutes.
  • Unused Studio minutes do not roll over monthly.
  • Workforce Connect integrations require separate service subscriptions.
  • Sensitive facial and voice data requires explicit consent.

Who it suits

It may suit organizations building AI interactions or workflows for HR, customer experience, IT and sales. The company also names finance, healthcare, government and pharma as target industries.

Soul Machines in depth

Read the full write-up

Overview

Soul Machines makes configurable digital people for face-to-face AI interactions and digital workers for business workflows. It is best suited to organizations building branded customer or employee experiences that need conversational AI and workplace integrations. The range is substantial, but annual commitments, minute caps and separate integration subscriptions make the plan choice consequential.

Key features

Studio offers avatar design and controls for gestures, behavior, voice and language, alongside AI assistant templates and reporting dashboards on paid plans. That flexibility suits teams tailoring an agent to a particular service or workflow; the free tier includes Studio access and configuration tools, but its zero minutes rule it out for live use. Unused minutes expire each month rather than carrying forward, so buyers should match their allowance to expected activity.

Conversational integrations include Amazon Lex, Google Dialogflow, IBM Watson Assistant, Kore.ai, Microsoft Copilot Studio, Microsoft Azure Bot Service and Voiceflow. Custom conversational connections can be built through the Skills API or an Orchestration Server. Workforce Connect connects Salesforce, ServiceNow and Zapier, but each requires a separate subscription, increasing the total cost beyond Soul Machines.

The company describes its Experiential AI and Digital Brain as enabling autonomous behavior such as seeing, hearing, reacting and empathizing. Digital Workforce lists SOC 2 and ISO 27001 compliance, SSO, encryption, privacy and governance, and authentication capabilities. The privacy policy says Soul Machines requests explicit consent to collect and use sensitive information about facial features, expressions and voice characteristics during interactions with an Artificial Human. That consent requirement is particularly relevant for organizations handling sensitive conversations.

JavaScript, iOS and Android SDKs support integration into websites and native apps. Support includes a knowledge base, developer documentation and a ticket form; Pro adds email technical support.

Pricing

The free plan costs nothing, billed forever, and includes zero minutes, AI assistant creation, Studio access, templates, gestures, behavior, voice and language configuration, and conversational AI integration. It is useful for creating and configuring an assistant, not for serving conversations.

Basic costs $140 a year, billed per year, for 480 minutes, one AI assistant, 20 video downloads, live deployment, full-screen presentation and a reporting dashboard. It is the lowest-cost paid route to deployment, but its small minute and assistant allowances suit a narrow pilot better than a broad rollout.

Plus costs $1,069 a year, billed per year, and raises the allowance to 4,200 minutes, three assistants and 100 video downloads. It adds full-screen or custom embedded deployment and custom LLM integration. This is a more practical tier for several assistants or embedded experiences, though usage remains capped.

Pro costs $29,160 a year, billed per year, for 120,000 minutes, six assistants, unlimited video downloads, custom embedded or full-screen deployment, custom LLM integration and email tech support. Pro + Premium Integrations costs $34,160 a year, billed per year, with the same minute allowance, six Experiential AI Agents, unlimited downloads, deployment options and reporting, plus premium integrations. That premium tier is for buyers who need those integrations; it does not increase the stated minute allowance.

Workforce Connect costs $40,000 a year, billed per year, for six Digital Workers, 120,000 conversation minutes and Salesforce, ServiceNow and Zapier integrations. The required separate subscriptions to those services should be included in any budget comparison. Digital Workforce has custom pricing and a free trial, and is described as an enterprise platform for deploying Digital Workers. The pricing note also gives a 7-day trial and paid plans from 12.99/mo; the listed annual plans are the more concrete basis for comparing capacity and cost.

Platforms

Soul Machines supports Android, iOS, web and API use. Its SDKs are aimed at embedding Digital People in websites and native mobile apps. Interactive avatars support 22 languages, with maximum video resolution of 720p.

Who it's for

Digital Workforce use cases span HR, customer experience, IT and sales, with finance, healthcare, government and pharma named as target industries. Teams in these settings may value configurable interactions and the security capabilities listed for Digital Workforce. Smaller teams or projects with uncertain traffic should weigh the annual billing and non-rollover minutes against their expected volume.

Pros and cons

Pros: Studio combines avatar design, behavioral and voice controls, templates and reporting, giving teams meaningful customization options.

Pros: A broad set of conversational integrations and a Skills API or Orchestration Server path can accommodate different AI setups.

Pros: Web and native mobile deployment, plus 22 supported languages, suit organizations serving audiences across platforms and languages.

Cons: The free plan has no minutes, and paid minutes do not roll over, limiting its value for live use or uneven demand.

Cons: The annual plans step from 4,200 minutes on Plus to 120,000 on Pro, a steep cost jump for organizations that outgrow the middle tier.

Cons: Workforce Connect's Salesforce, ServiceNow and Zapier connections require separate subscriptions, while video resolution tops out at 720p.

Alternatives

For buyers comparing avatar tools, AI Avatar Generators is a useful category starting point. Choose AKOOL if its freemium offering and web, API, macOS and Windows platforms better suit the deployment. bitHuman is an alternative for buyers who want a Creator plan at $20 a month with three simultaneous cloud sessions, 2,000 monthly credits and up to seven avatars.

HeyGen may fit teams seeking a free plan with up to three videos a month, each up to one minute. Atlabs AI UGC Avatar Video is a web-based option with a free video of up to 25 seconds and a Lite plan at $19 a month. Captions offers a Max plan at $24.99 a month with 500 monthly credits, AI editing styles, AI video creation and digital twins or custom AI actors.

Duix is another freemium option for buyers to consider. Krikey AI offers a free tier with 20 one-time credits and a Pro plan at $15 a month with 165 monthly credits. Trulience may suit buyers who prefer a monthly minute-based plan: STARTER costs $199 a month and includes 1,000 minutes, with extra minutes at $0.05 per minute.

Verdict

Soul Machines is a strong fit for organizations that need configurable digital agents connected to conversational AI or business systems, especially when deployment spans web and mobile. Its integration breadth and customization are the main reasons to choose it. Look elsewhere if you need flexible monthly pricing, minutes that carry forward, or a lower-cost path to substantial live usage.

Verdict

Soul Machines offers configurable digital agents, integrations and business workflow options across web and mobile. Check the plan’s minute allowance, annual cost and any separate integration subscriptions against your needs.

Where Specifiction places it

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