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SpotOn Restaurant

spoton.com

From $50/mo Free plan WebiOSAndroidAPI
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Spec score 8.7 #3 of 44 in Restaurant POS Software

What it is

SpotOn Restaurant is a cloud-based restaurant management system combining point-of-sale, online ordering, reservations, labor management, AI-powered P&L analysis, and integrations. Its POS includes table layouts, menu management, ordering, payments, reporting, and employee tools. SpotOn presents options for full-service restaurants, bars and pubs, and counter service, as well as casual and fine dining, breweries, quick service, fast casual, cafes, and bakeries. The dashboard adds an AI menu assistant, dynamic reporting, marketing campaigns, remote management, multi-location tools, and employee tools. SpotOn Order connects commission-free online ordering to SpotOn POS and the GoTo Place app. Direct delivery integrations include DoorDash and Uber Eats; other delivery platforms are supported through Deliverect. Offline mode is designed to keep stations connected and orders flowing to the kitchen during internet outages, then sync payments when connectivity returns. Users can access the dashboard from a browser on any device. SpotOn says its restaurant POS uses proprietary hardware, so customers cannot use their own POS hardware or tablets. Pricing includes POS Essentials at $55 per station per month, plus implementation, hardware, and processing costs. Support is available 24/7/365 at no extra cost.

Spec sheet

What it does
SpotOn Restaurant is a cloud point-of-sale and restaurant-management platform covering payments, menus, tables, orders, sales and labor reporting.Read 15 Oct 2026 · crunchbase.com
Product
SpotOn describes itself as a cloud-based restaurant management system with point-of-sale, online ordering and reservations, labor management, AI-powered P&L analysis, and integrations.Read 2 Oct 2026 · spoton.com
Integrations
Listed integrations include DoorDash, Uber Eats, Deliverect, Chowly, Checkmate, 7shifts, MarginEdge, Restaurant365, Tenzo, OpenTable, Shogo, DAVO and payroll providers.Read 15 Oct 2026 · spoton.com
Security
SpotOn lists PCI PTS v7 and end-to-end encryption in the security specifications for its Handheld device.Read 2 Oct 2026 · spoton.com
Support
SpotOn advertises human 24/7/365 technical support, personalized setup and training, and software updates included in monthly software costs.Read 15 Oct 2026 · spoton.com
Headquarters
San Francisco, California, United StatesRead 23 Sep 2026 · spoton.com
Founded
2017Read 23 Sep 2026 · spoton.com
AI menu assistant
The dashboard includes an AI menu assistant for creating or changing multiple menu items from prompts.Read 15 Oct 2026 · spoton.com
API authentication
Restaurant API consumers need a SpotOn API key sent in the x-api-key header, with access granted per location.Read 15 Oct 2026 · developers.spoton.com
API availability
SpotOn’s integrations FAQ says it does not offer an open API and accepts developers through a preferred-partner intake process.Read 15 Oct 2026 · spoton.com
API limitation
SpotOn states that it does not have an open API and offers integrations through selected software providers.Read 2 Oct 2026 · spoton.com
Central APIs
Centralized APIs document OAuth, menu reads, order writes, reporting reads, loyalty operations and webhooks for menu, availability and order-cancellation events.Read 15 Oct 2026 · developers.spoton.com
Company founding and headquarters
Crunchbase identifies the legal name as SpotOn Transact, Inc., founded by Doron Friedman, Matt Hyman and Zach Hyman in 2017, with headquarters in San Francisco.Read 15 Oct 2026 · crunchbase.com
Company size
LinkedIn lists SpotOn as a privately held software-development company with 1,001–5,000 employees.Read 15 Oct 2026 · linkedin.com
Delivery
SpotOn says it directly integrates with DoorDash and Uber Eats, and supports additional delivery platforms through Deliverect.Read 2 Oct 2026 · spoton.com
Developer documentation
The developer portal provides API references, implementation guides, common API considerations, Postman collections and release-note subscriptions.Read 15 Oct 2026 · developers.spoton.com
Documentation center
The SpotOn Knowledge Base organizes help for Restaurant, POS devices, SpotOn products and merchant compliance topics such as PCI, surcharging and dual pricing.Read 15 Oct 2026 · help.spoton.com
Funding profile
Crunchbase lists SpotOn as a private Series F company with eight funding rounds and investors including DST Global.Read 15 Oct 2026 · crunchbase.com
Guest app
GoTo Place is a white-label guest app for direct ordering, loyalty and reservations.Read 15 Oct 2026 · spoton.com
Hardware
SpotOn sells proprietary Station 15, Station 10, handheld, guest-display, printer, cash-drawer and networking hardware.Read 15 Oct 2026 · spoton.com
Hardware requirement
SpotOn says restaurant customers cannot use their own POS hardware or tablets because its restaurant POS uses proprietary hardware.Read 2 Oct 2026 · spoton.com
Hardware restriction
SpotOn says its POS hardware is a secured closed system and cannot run the customer’s own software.Read 15 Oct 2026 · spoton.com
Integration costs
SpotOn says it does not charge a blanket fee to access third-party integrations, but third-party software fees apply and there is a small monthly marketplace access fee when customers opt out of the Core Bundle.Read 2 Oct 2026 · spoton.com
Integration fees
SpotOn says it does not charge a blanket fee for third-party integrations, although third-party software fees and a marketplace fee may apply outside the Core Bundle.Read 15 Oct 2026 · spoton.com
Kitchen display
SpotOn KDS keeps front- and back-of-house orders synchronized and is designed to continue operating during internet outages.Read 15 Oct 2026 · spoton.com
Labor tools
Employee tools include staff information, clock-ins, scheduling, shift swaps and pay information through the employee app.Read 15 Oct 2026 · spoton.com
Limit: developer experience
A Software Advice reviewer reported waiting weeks for API access and having no self-service portal, sandbox or clear approval timeline.Read 15 Oct 2026 · softwareadvice.com
Limit: pricing and contracts
Some reviewers describe pricing as high or misleading and complain about charges for unused equipment or contract obligations.Read 15 Oct 2026 · getapp.com
Limit: reliability and payments
Reviewers report glitches, payment-processing problems, handheld failures and difficulty getting technical issues resolved.Read 15 Oct 2026 · getapp.com
Management tools
The restaurant dashboard includes an AI menu assistant, dynamic reporting, marketing campaigns, remote management, multi-location tools, and employee tools.Read 2 Oct 2026 · spoton.com
Marketing
Marketing tools support email, text and social campaigns, including automated Marketing Assist campaigns.Read 15 Oct 2026 · spoton.com
Offline mode
SpotOn says its offline mode activates automatically during an internet outage, keeps stations and connected devices operating, and synchronizes offline payments after reconnection.Read 15 Oct 2026 · spoton.com
Online ordering
SpotOn Order is a commission-free online-ordering product integrated with the POS.Read 15 Oct 2026 · spoton.com
Platform access
SpotOn says users can access the restaurant dashboard from any browser on any device, and describes the dashboard app as mobile-friendly.Read 2 Oct 2026 · spoton.com
POS features
The restaurant POS includes table layouts, menu management, ordering, payments, reporting, and employee tools.Read 2 Oct 2026 · spoton.com
POS workflows
The restaurant POS provides table layouts, navigation, modifiers, order control and check management for full-service, bar and counter-service operations.Read 15 Oct 2026 · spoton.com
Praise: integrated restaurant tools
Review summaries repeatedly praise the cohesive combination of POS, online ordering, reservations, marketing and reporting.Read 15 Oct 2026 · capterra.com
Praise: support
Reviewers repeatedly praise accessible, knowledgeable customer support and helpful account or success representatives.Read 15 Oct 2026 · trustpilot.com
Praise: usability
GetApp reviewers commonly describe the interface as intuitive, easy to learn and helpful for staff training.Read 15 Oct 2026 · getapp.com
Public API
The Restaurant POS Export API provides close-to-real-time, location-centric data export capabilities.Read 15 Oct 2026 · developers.spoton.com
Rating on Apple App Store
GoTo Place is rated 4.9 out of 5 from 259 ratingsRead 15 Oct 2026 · apps.apple.com
Rating on Capterra
4.2 out of 5 from 371 reviewsRead 15 Oct 2026 · capterra.com
Rating on G2
4.4 out of 5 from 245 reviewsRead 15 Oct 2026 · g2.com
Rating on GetApp
4.2 out of 5 from 371 reviewsRead 15 Oct 2026 · getapp.com
Rating on Google Play
SpotOn Restaurant Reports is rated 3.5 out of 5 from 32 reviewsRead 15 Oct 2026 · play.google.com
Rating on Software Advice
4.2 out of 5 from 371 reviewsRead 15 Oct 2026 · softwareadvice.com
Rating on Trustpilot
4.5 out of 5 from 624 reviewsRead 15 Oct 2026 · trustpilot.com
Reporting
Dynamic reporting can filter in-house and online sales by categories and time periods.Read 15 Oct 2026 · spoton.com
Reservations
SpotOn Reserve handles tables, walk-ins, reservations and waitlists without per-cover fees from a restaurant website and Google.Read 15 Oct 2026 · spoton.com
Service styles
The restaurant POS is presented for full service, bars and pubs, and counter service, with solutions for casual dining, fine dining, breweries, quick service, fast casual, and cafes and bakeries.Read 2 Oct 2026 · spoton.com

Plans and prices

All-In Plan Free Processing minimums apply; 2-year minimum term. POS software and hardware · Ordering · Payments · Table layouts · Menu management · Reporting Read 21 Sep 2026 · spoton.com
All-In Plan Free 2-year minimum term; processing minimums apply $0/station per month · hardware included · card-present 2.79% + $0.20 · keyed 3.79% + $0.20 · ordering · payments · table layouts · menu management · reporting · 24/7 support Read 15 Oct 2026 · spoton.com
Core Bundle $50 a month +20 basis points of GPV capped at $200 per location Profit Assist · SpotOn Order · GoTo Place app · Marketing Assist · software integrations Read 15 Oct 2026 · spoton.com
POS Essentials $55 a month month-to-month; implementation costs apply $55/station per month · Station 15 $995/$750 each · handheld $495/$297 each · card-present 2.45% + $0.15 (Amex 3.19% + $0.15) · keyed 3.45% + $0.15 · ordering · payments · table layouts · menu management · reporting · 24/7 support · financing options Read 15 Oct 2026 · spoton.com
Build Your Own Priced on request custom pricing and custom processing rates; implementation costs apply multi-unit, enterprise and high-volume operations · everything in POS Essentials · custom software bundle · 24/7 support Read 15 Oct 2026 · spoton.com

Every SpotOn Restaurant plan and price →

Strong points and limits

Strong points

  • POS includes table layouts, menus, payments, and reporting.
  • Offline mode keeps orders going to the kitchen during outages.
  • SpotOn Order provides commission-free online ordering.
  • 24/7/365 technical support is included at no extra cost.

Limits

  • Restaurant customers cannot use their own POS hardware or tablets.
  • POS Essentials costs $55 per station per month.
  • Processing and implementation costs also apply.
  • There is no open API.

Who it suits

SpotOn Restaurant suits restaurants needing POS, ordering, reservations, and labor tools, across service styles from counter service to full service. Its multi-location and remote-management tools are also relevant to operators managing more than one location.

SpotOn Restaurant in depth

Read the full write-up

SpotOn Restaurant is a restaurant POS and management system for full-service, counter-service, and bar operators. It is most compelling for businesses that want ordering and operational tools alongside their POS, but the proprietary hardware and processing terms deserve close attention before choosing it.

Overview

SpotOn brings point of sale, online ordering, reservations, labor management, and reporting into a cloud-based system. Its service options span casual and fine dining, breweries, quick service, fast casual, cafes, and bakeries. That breadth can suit restaurants coordinating several parts of daily operations in one product; it is less attractive to operators who want to use their own tablets or freely connect custom software.

Key features

The POS includes table layouts, menu management, ordering, payments, reporting, and employee tools. Reservation booking, table management, and staff scheduling extend its use beyond taking orders, making it relevant to restaurants that want service and staff workflows under one roof.

SpotOn Order provides commission-free online ordering connected to the POS and GoTo Place app. DoorDash and Uber Eats connect directly, while other delivery platforms can be supported through Deliverect. The management dashboard adds an AI menu assistant, dynamic reporting, marketing campaigns, remote management, and multi-location tools. These capabilities give operators several ways to manage activity beyond the restaurant floor, though the system does not offer an open API: integrations are limited to selected providers.

SpotOn says offline mode keeps stations and devices connected and sends orders to the kitchen during an internet outage, then syncs offline payments once connectivity returns. That is a meaningful safeguard for service continuity. Dashboard access works in a browser on any device, and the dashboard app is described as mobile-friendly. SpotOn includes 24/7/365 technical support from real people at no extra cost. Its security specifications for the Handheld device include PCI PTS v7 and end-to-end encryption.

Pricing

The All-In Plan is shown at free, but processing minimums apply and the plan has a 2-year minimum term. It includes POS software and hardware, ordering, payments, table layouts, menu management, and reporting. The zero price does not mean a no-commitment free plan: the processing minimums and contract term matter for any operator comparing upfront costs.

Core Bundle costs $50 a month per location, plus 20bps of GPV capped at $200. It includes Profit Assist, SpotOn Order, the GoTo Place app, Marketing Assist, and software integrations. It is the fit for operators who want those bundled tools and can account for the additional GPV charge. SpotOn says it does not charge a blanket fee for third-party integrations, but third-party software fees apply; customers who opt out of Core Bundle pay a small monthly marketplace access fee.

POS Essentials costs $55 per month. Station 15 hardware costs $750 each and Handheld costs $297 each, with implementation costs additional. Card-present processing is 2.45% + $0.15, except Amex at 3.19% + $0.15; keyed transactions are 3.45% + $0.15. This plan may suit restaurants that want a straightforward station-based POS, but hardware, implementation, and transaction charges make the monthly software price only part of the cost.

Build Your Own has custom pricing for multi-unit, enterprise, and other high-volume operations, with custom processing rates and additional implementation costs. It is the relevant route for larger operators who need tailored terms. Restaurant customers cannot use their own POS hardware or tablets, so every plan requires accepting SpotOn’s proprietary hardware approach.

Platforms

SpotOn Restaurant is available on Android, iOS, and the web. The browser dashboard can be accessed from any device, which is useful for managers who need remote access without being tied to a single workstation.

Who it's for

SpotOn is a strong candidate for restaurants that want POS, ordering, delivery connections, reservations, and management tools in a connected system, especially across multiple locations or varied service styles. It is a poorer fit for businesses that need open-API flexibility, want to reuse existing tablets, or prefer to minimize implementation and processing costs.

Pros and cons

Pros: Offline ordering and later payment syncing can help keep service moving during an internet outage.

Pros: POS, online ordering, reservation, labor, and management features cover both front-of-house and operational needs.

Pros: 24/7/365 human technical support is included at no extra cost.

Cons: Proprietary hardware prevents restaurants from using their own POS hardware or tablets.

Cons: The closed API limits integrations to selected software providers, and third-party software can add costs.

Cons: Hardware and implementation charges, plus processing fees, can materially raise the cost beyond the software subscription.

Alternatives

For operators whose main priority is workforce scheduling, 7shifts offers a free Comp plan for up to 15 employees at one location; Essentials supports up to 30 employees and unlimited locations at custom pricing. For reservation-focused restaurants, Eat App has a free plan capped at 100 guests monthly and a Lite plan at $99 a month with unlimited guests. UrbanPiper is a paid alternative with a Hub plan at £79 a month, unlimited orders, no per-order charges, and no one-time setup fee.

GloriaFood is worth comparing for restaurants seeking free online ordering: its free service plan allows unlimited orders and locations with no commission or monthly fee. HungerRush may suit a qualifying single-location restaurant that needs a free starter plan for one POS terminal. Sapaad is a paid alternative with a $99 a month Essentials plan, billed once every 24 months, for a single outlet and up to 10,000 customers. Hostme is another paid option to consider when its reservation-oriented plans are a better match.

Lightspeed Restaurant is an alternative for restaurants that want a customizable POS with a menu manager, floor plans, Advanced Insights, offline mode, and 24/7 support; its Starter plan costs $69 a month.

Compare SpotOn with other restaurant management software and restaurant POS software. Restaurants focused on menu planning, table coordination, or mobile service can also browse restaurant menu engineering software, restaurant table management software, and food truck POS software. The salon loyalty software category is a less direct comparison for restaurant operators.

Verdict

SpotOn Restaurant is best for operators who want POS, ordering, offline service continuity, and management tools within one restaurant-focused system. Its strongest reason to choose it is that operational breadth, backed by included round-the-clock human support. Look elsewhere if you need an open API, want to bring your own hardware, or need a cost structure with fewer hardware, implementation, and processing charges.

Verdict

SpotOn Restaurant brings POS, ordering, and management tools together, with an offline mode and browser dashboard access. Check the station, hardware, processing, and implementation costs, and note the proprietary-hardware requirement.

Where Specifiction places it

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