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trusona.com
What it is
Trusona ATO Protect verifies identity in real time during password or MFA resets, account recovery, and other high-risk requests, with the stated aim of preventing account takeovers. It checks people against authoritative sources including DMV records, mobile network operators, and LexisNexis, and detects SIM swaps, man-in-the-middle activity, and replayed ID scans. Trusona says document checks cover more than 2,500 ID types worldwide. People can use the service without downloading an app or registering in advance, and a zero-integration option is listed. Employees and customers can check that an agent is genuine, while executives can verify each other before wire transfers. After a successful check, a person can save a TruPass(key) to skip ID scans later. Listed integrations include ServiceNow and APIs, with options for Zendesk, Jira, Ivanti, and Freshdesk tickets. Trusona says it stores no PII and shows agents a risk result rather than identity documents. The portal plan is free with no commitment; other pricing is available on request.
Spec sheet
- What it does
- Trusona provides passwordless authentication, identity verification and account-takeover protection for workforce, customer and enterprise workflows.Read 15 Oct 2026 · trusona.com
- Purpose
- ATO Protect verifies a person’s identity in real time to help stop account takeovers during password or MFA resets, account recovery, and other high-risk requests.Read 2 Oct 2026 · trusona.com
- Intended users
- Trusona presents ATO Protect for IT help desks, customer account recovery, HR and hiring workflows, and developers integrating identity checks.Read 2 Oct 2026 · trusona.com
- Integrations
- Documented integrations include Windows passwordless and 2FA, WordPress, Salesforce and Okta Cloud IAM.Read 15 Oct 2026 · trusona.com
- Privacy
- Trusona says ATO Protect stores no PII and the agent sees a risk result rather than the caller’s identity documents.Read 2 Oct 2026 · trusona.com
- Support
- Trusona says its engineers answer integration questions directly and lists [email protected] for help.Read 2 Oct 2026 · trusona.com
- Headquarters
- Scottsdale, Arizona, United StatesRead 28 Sep 2026 · trusona.com
- Founded
- 2015Read 28 Sep 2026 · trusona.com
- Agent and executive verification
- Agent Verify lets customers confirm a support agent, while Exec Verify lets executives verify one another before sensitive transactions.Read 15 Oct 2026 · trusona.com
- Anti-replay
- Trusona captures unique interaction, device and document-scan details to detect replayed authentication or identity-proofing sessions.Read 15 Oct 2026 · trusona.com
- API access
- The developer page specifies API-key authentication over HTTPS and offers API access by request for Agent Verify.Read 2 Oct 2026 · trusona.com
- API documentation
- The documentation site exposes authentication, identity-proofing and identity-proofing-sandbox REST APIs plus integration guides.Read 15 Oct 2026 · trusona.com
- API security features
- The IDV Suite API combines document scanning with anti-replay, man-in-the-middle detection and SIM-swap checks.Read 15 Oct 2026 · trusona.com
- ATO Protect
- ATO Protect verifies a person before password or MFA resets, account recovery, wire transfers and other high-risk actions.Read 15 Oct 2026 · trusona.com
- Audit
- Trusona says its platform is SOC 2 audited.Read 2 Oct 2026 · trusona.com
- Authoritative verification
- The service checks identity against DMV, mobile-network and LexisNexis sources and claims coverage of more than 2,500 identity-document types worldwide.Read 15 Oct 2026 · trusona.com
- Company size
- LinkedIn lists Trusona as a privately held company with 11–50 employees.Read 15 Oct 2026 · linkedin.com
- Deepfake and fraud defenses
- ATO Protect detects SIM swaps, man-in-the-middle activity, and replayed ID scans using patented Scan Anti-Replay detection.Read 2 Oct 2026 · trusona.com
- Document coverage
- Trusona says its document checks cover more than 2,500 ID types worldwide.Read 2 Oct 2026 · trusona.com
- Founded and headquarters
- LinkedIn lists Trusona as founded in 2015 and headquartered in Scottsdale, Arizona.Read 15 Oct 2026 · linkedin.com
- Funding
- Crunchbase lists three funding rounds through Series C and names Georgian as the Series C lead investor, but public amounts are obfuscated.Read 15 Oct 2026 · crunchbase.com
- Identity checks
- The service checks people against authoritative sources including DMV records, mobile network operators, and LexisNexis.Read 2 Oct 2026 · trusona.com
- IDV API
- The identity-verification API is REST based, supports U.S. driver's licenses, permits and ID cards, and validates up to 17 license fields.Read 15 Oct 2026 · trusona.com
- Legal name
- Crunchbase identifies the legal entity as Trusona Inc.Read 15 Oct 2026 · crunchbase.com
- Limit: enrollment options
- A G2 reviewer characterizes Trusona as having limited enrollment options.Read 15 Oct 2026 · g2.com
- Limit: integration materials
- A Capterra reviewer says a larger base of integration source material would be helpful.Read 15 Oct 2026 · capterra.com
- Limit: mobile performance
- Google Play reviewers report slow 2FA responses, a Pixel 8 crash and fingerprint-authentication problems.Read 15 Oct 2026 · play.google.com
- Limit: user familiarity
- A Capterra reviewer says abandoning the traditional username-and-password flow initially made some users uncomfortable.Read 15 Oct 2026 · capterra.com
- Low-friction use
- The homepage says ATO Protect can be used with no app download, no pre-registration, and a zero-integration option.Read 2 Oct 2026 · trusona.com
- No-data claim
- For the ServiceNow workflow, Trusona states that it stores no data and retains only the verification result long enough to return it.Read 15 Oct 2026 · trusona.com
- Notable news: Series C
- Trusona's history page says it raised $20 million in Series C financing led by Georgian Partners, with earlier investors participating.Read 15 Oct 2026 · trusona.com
- Passkey browser support
- Trusona Authentication Cloud lists minimum browser versions of Edge 79, Safari 14, Firefox 87 and Chrome 87.Read 15 Oct 2026 · help.trusona.com
- Personal-use limitation
- The help center says passwordless login works only with service providers that have deployed Trusona; the app cannot authenticate without a phone or internet connection.Read 15 Oct 2026 · help.trusona.com
- Praise: security and UX
- G2 and Capterra reviewers praise passwordless access as both secure and easy for end users.Read 15 Oct 2026 · g2.com
- Praise: usability and adoption
- Capterra and Software Advice reviewers repeatedly describe easy deployment, simple workflows and achieving complete employee MFA adoption.Read 15 Oct 2026 · capterra.com
- Rating on Apple App Store
- 4.5 out of 5 from 26 ratingsRead 15 Oct 2026 · apps.apple.com
- Rating on Capterra
- 5.0 out of 5 from 14 reviewsRead 15 Oct 2026 · capterra.com
- Rating on G2
- 4.2 out of 5 from 5 reviewsRead 15 Oct 2026 · g2.com
- Rating on GetApp
- 5.0 out of 5 from 14 reviewsRead 15 Oct 2026 · getapp.com
- Rating on Google Play
- 3.2 out of 5 from 75 reviewsRead 15 Oct 2026 · play.google.com
- Rating on Software Advice
- 5.0 out of 5 from 14 reviewsRead 15 Oct 2026 · softwareadvice.com
- SDK languages
- Public documentation lists iOS and Android mobile SDKs, Java, .NET and Ruby server SDKs, and a TruCode web SDK.Read 15 Oct 2026 · trusona.com
- Security posture
- Trusona says it maintains a written information-security program with administrative, technical and physical safeguards.Read 15 Oct 2026 · trusona.com
- ServiceNow deployment
- Trusona says its ServiceNow integration can be running in under 30 minutes without system code changes.Read 15 Oct 2026 · trusona.com
- ServiceNow integration
- The ServiceNow integration sends an identity check from an existing ticket and writes the verdict into work notes.Read 15 Oct 2026 · trusona.com
- ServiceNow setup
- The ServiceNow integration page says setup takes under 30 minutes and requires no code changes.Read 2 Oct 2026 · trusona.com
- SOC 2
- The current homepage states that ATO Protect is SOC 2 audited.Read 15 Oct 2026 · trusona.com
- System requirements
- App-based deployments require iOS 13+, Android 7/API 24+, Windows 10 build 1903+, Windows Server 2016+ and .NET Framework 4.7.2+.Read 15 Oct 2026 · help.trusona.com
- TruPass key
- After a successful verification, users can save a TruPass key and skip later identity-document scans.Read 15 Oct 2026 · trusona.com
Plans and prices
ATO Protect portal Free Full portal access · no commitment Read 15 Oct 2026 · trusona.com
Enterprise Trusona Priced on request Custom quote · no public plan details Read 15 Oct 2026 · softwareadvice.com
Strong points and limits
Strong points
- Checks identity against DMV, mobile network, and LexisNexis sources.
- Document checks cover more than 2,500 ID types.
- Can be used without an app or pre-registration.
- Free portal plan with no commitment.
Limits
- Pricing for options beyond the portal is on request.
- Agent Verify API access is available by request.
- Some integrations require setup; ServiceNow setup takes under 30 minutes.
Who it suits
Trusona presents ATO Protect for IT help desks, customer account recovery, HR and hiring workflows, and developers integrating identity checks. It also has verification use cases for employees, customers, and executives.
Verdict
ATO Protect focuses on identity checks for account recovery and other high-risk requests, with multiple verification and integration paths. The portal is free, while other pricing and Agent Verify API access require a request.
Where Specifiction places it
- Passwordless Authentication Software#12 of 278.2
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