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Twelve Labs
twelvelabs.io
What it is
Twelve Labs provides tools for searching and analyzing video, along with embedding generation for machine-learning pipelines. Its search uses natural-language queries to locate moments across speech, text, audio and visuals. The platform can summarize videos or answer prompts about their content. Jockey, a research-preview agent, can reason across videos and images and return answers with cited moments. Access is available through REST APIs and Python and Node.js SDKs; models are also available through Amazon Bedrock and AWS Marketplace. The Free plan is free and includes 600 minutes of video usage, index access for 90 days, up to 10 hours and 100 videos per index, and five concurrent indexing tasks. The Developer plan is pay as you go, with indexing at $2.50/hour, infrastructure at $0.09/hour/month and search at $4/1,000 queries. Enterprise contracts use committed-use pricing, with custom pricing and limits. Enterprise deployment options include cloud, private cloud or on-premises environments. Twelve Labs states that data is encrypted in transit and at rest.
Spec sheet
- What it does
- TwelveLabs provides video, image and audio intelligence for searching, analyzing and extracting insights from media.Read 21 Oct 2026 · twelvelabs.io
- Product
- TwelveLabs describes itself as a video intelligence platform for searching, analyzing, and generating embeddings from videos.Read 30 Sep 2026 · docs.twelvelabs.io
- Deployment
- The enterprise page describes deployment options across cloud, private cloud, or on-premises environments.Read 30 Sep 2026 · twelvelabs.io
- Integrations
- Documented partner integrations include Adobe Premiere Pro, Databricks, MongoDB, Pinecone, Qdrant, Snowflake, Vespa, Weaviate and others.Read 21 Oct 2026 · beta.docs.twelvelabs.io
- Security
- The security page states that data in transit is protected with TLS 1.2 or higher and stored data is encrypted with at least AES 256-bit encryption.Read 30 Sep 2026 · twelvelabs.io
- Compliance
- The Trust Center lists SOC 2 Type II reports for 2024 and 2025 and identifies TwelveLabs as TPN Verified.Read 30 Sep 2026 · trust.twelvelabs.io
- Support
- The documentation directs users who need assistance to [email protected].Read 30 Sep 2026 · docs.twelvelabs.io
- Headquarters
- LinkedIn lists headquarters at 55 Green Street, San Francisco, California.Read 21 Oct 2026 · linkedin.com
- Founded
- LinkedIn lists TwelveLabs as founded in 2021.Read 21 Oct 2026 · linkedin.com
- Access controls
- Security documentation describes multi-factor authentication, role-based access, least privilege and audit logging.Read 21 Oct 2026 · twelvelabs.io
- API and SDK access
- The platform is accessible through REST APIs and Python and Node.js SDKs.Read 30 Sep 2026 · docs.twelvelabs.io
- AWS Bedrock
- Marengo and Pegasus models are available as fully managed models in Amazon Bedrock.Read 21 Oct 2026 · aws.amazon.com
- AWS integration
- TwelveLabs models are available through Amazon Bedrock and AWS Marketplace.Read 30 Sep 2026 · twelvelabs.io
- Company legal name
- Crunchbase identifies the legal entity as Twelve Labs Inc.Read 21 Oct 2026 · crunchbase.com
- Company size
- LinkedIn lists a company size of 51–200 employees.Read 21 Oct 2026 · linkedin.com
- Documentation depth
- Documentation includes versioned guides, API and SDK references, quickstarts, recipes, sample apps, migration pages, release notes and a Discord community.Read 21 Oct 2026 · docs.twelvelabs.io
- Embeddings
- The Embed API creates vectors from video, audio, images, documents and text for search, classification, clustering, recommendations and RAG.Read 21 Oct 2026 · github.com
- Encryption
- Security documentation states TLS 1.2 or higher in transit and AES-256 minimum encryption at rest.Read 21 Oct 2026 · twelvelabs.io
- Free-plan limits
- The pricing page lists 600 minutes of video usage and says free-plan indexes are accessible for 90 days after creation.Read 30 Sep 2026 · twelvelabs.io
- Funding
- The World Economic Forum states that Twelve Labs raised $100 million from NVIDIA, NEA, Radical Ventures, Index Ventures, WndrCo and others.Read 21 Oct 2026 · weforum.org
- Infrastructure
- The platform runs on Amazon Web Services and uses CIS benchmark hardening practices.Read 21 Oct 2026 · twelvelabs.io
- Jockey agent
- Jockey lets users ask questions across video knowledge stores and returns cited moments, clips, text or embeddings.Read 21 Oct 2026 · docs.twelvelabs.io
- Licence
- The hosted TwelveLabs platform is presented as a proprietary service; no open-source licence is stated for the platform itself.Read 21 Oct 2026 · twelvelabs.io
- Limit: API availability
- API error documentation lists regional restrictions, rate-limit errors and paid-plan-only endpoint errors.Read 21 Oct 2026 · beta.docs.twelvelabs.io
- Limit: cloud integration change
- Release notes say automatic cloud-to-cloud S3 integrations were deprecated after October 31, 2025, requiring presigned-URL upload changes.Read 21 Oct 2026 · docs.twelvelabs.io
- Limit: pricing transparency
- Independent directory pages describe pricing as unavailable, contact-vendor or custom quote rather than publishing plan prices.Read 21 Oct 2026 · softwareadvice.com
- MongoDB integration
- A documented MongoDB Atlas integration stores TwelveLabs multimodal embeddings for semantic video search.Read 21 Oct 2026 · docs.twelvelabs.io
- Natural-language search
- The platform searches video libraries for actions, scenes, dialogue and emotions using natural-language queries.Read 21 Oct 2026 · twelvelabs.io
- Notable news: API keys
- Release notes dated January 26, 2026 introduced selectable API-key expiration periods including three, six and twelve months, custom dates or never.Read 21 Oct 2026 · docs.twelvelabs.io
- Notable news: AWS models
- AWS announced on July 15, 2025 that TwelveLabs Marengo 2.7 and Pegasus 1.2 became available in Amazon Bedrock.Read 21 Oct 2026 · aws.amazon.com
- Praise: reviewer coverage
- G2, Capterra and GetApp have no user reviews, so independent reviewers provide no repeated praise themes.Read 21 Oct 2026 · g2.com
- Python requirement
- The Python SDK documentation requires Python 3.7 or newer and installation with pip install twelvelabs.Read 21 Oct 2026 · github.com
- Rating on Capterra
- 0.0 out of 5 from 0 reviewsRead 21 Oct 2026 · capterra.com
- Rating on G2
- 0.0 out of 5 from 0 reviewsRead 21 Oct 2026 · g2.com
- Rating on GetApp
- 0.0 out of 5 from 0 reviewsRead 21 Oct 2026 · getapp.com
- REST API
- The public API is REST-based, returns JSON, supports common HTTP methods and uses API-key authentication.Read 21 Oct 2026 · twelve-labs-api-doc.readme.io
- SDKs
- Official Python and JavaScript SDK repositories are publicly available on GitHub.Read 21 Oct 2026 · github.com
- Security certification
- The company homepage states that TwelveLabs is SOC 2 Type II certified.Read 21 Oct 2026 · twelvelabs.io
- Segmentation
- Its segment capability identifies scene changes, natural breaks and pacing shifts and returns timestamped metadata.Read 21 Oct 2026 · twelvelabs.io
- Self-hosting limit
- The compliance product documentation says deployment is fully managed SaaS and cannot currently be deployed in a customer's own AWS account.Read 21 Oct 2026 · twelvelabs.io
- Supported media
- Managed Intelligence covers video, audio, images and documents, with thumbnails, transcription, HLS playback and technical metadata.Read 21 Oct 2026 · twelvelabs.io
- Upload limit
- The Python SDK guide states that its example accepts files up to 4 GB, while files over 200 MB require asynchronous status polling.Read 21 Oct 2026 · github.com
- Video analysis
- Pegasus-based analysis can generate summaries, answers, highlights and structured outputs from video.Read 21 Oct 2026 · twelvelabs.io
- Video input limit
- The pricing page lists a 10-hour maximum duration per index on the Free plan and 10,000 hours per index on the Developer plan.Read 30 Sep 2026 · twelvelabs.io
- Video search
- Its Search capability finds moments in videos using natural language queries across speech, text, audio, and visuals.Read 30 Sep 2026 · twelvelabs.io
Plans and prices
Free Free Free 600 minutes of video · 90-day index access · 10 hours per index · 100 videos per index · 5 concurrent indexing tasks Read 30 Sep 2026 · twelvelabs.io
Free Free Renews monthly 3 GB cumulative storage · Basic workload · Basic rate limit · Shared environment · Usage capped at plan limits Read 21 Oct 2026 · twelvelabs.io
Plus $29 a month Renews monthly 50 GB cumulative storage · Medium workload · High rate limit · Shared environment · Usage capped at plan limits Read 21 Oct 2026 · twelvelabs.io
Pro $99 a month Renews monthly 200 GB cumulative storage · High workload · High rate limit · Shared environment · Optional overage Read 21 Oct 2026 · twelvelabs.io
Developer Price not published Pay as you go; rates vary by API usage Unlimited video hours · index access unlimited · up to 10,000 hours per index · up to 100,000 videos per index · 25 concurrent indexing tasks · indexing $2.50/hour · infrastructure $0.09/hour/month · search $4/1,000 queries Read 30 Sep 2026 · twelvelabs.io
Enterprise Priced on request Custom storage · Custom workload · Custom rate limit · Shared environment · Overage per contract · SSO/SAML included Read 21 Oct 2026 · twelvelabs.io
Strong points and limits
Strong points
- Searches video moments across speech, text, audio and visuals
- Generates summaries, prompt answers and machine-learning embeddings
- Offers REST APIs and Python and Node.js SDKs
- Enterprise deployment includes cloud, private cloud and on-premises
Limits
- Free indexes are accessible for 90 days
- Free usage is limited to 600 video minutes
- Jockey is a research-preview agent
- Enterprise pricing and limits are custom
Who it suits
Twelve Labs suits developers building video search, analysis or machine-learning workflows, including those who need API or SDK access. Its enterprise options may suit teams requiring custom limits or private and on-premises deployment.
Verdict
Twelve Labs combines multimodal video search with analysis and embedding tools, and provides a free tier for evaluation. Its free index window and usage limits are worth noting, while paid rates or enterprise terms apply beyond it.
Where Specifiction places it
- AI Video Search Tools#5 of 248.5
