Vitria VIA AIOps

Spec sheet

Purpose

VIA AIOps automates incident detection, diagnosis, and resolution across IT and network operations.Read 5 Oct 2026 · vitria.com

Intended users

Vitria identifies telecommunications, cable, content streaming, financial services, and healthcare operators among VIA users.Read 5 Oct 2026 · vitria.com

Deployment

Vitria says VIA AIOps can be deployed from the cloud, on premises, or in a hybrid operating environment.Read 5 Oct 2026 · vitria.com

Integrations

The product supports native connectors and bidirectional communication with upstream and downstream systems such as IVR, service management, and trouble-ticketing systems.Read 5 Oct 2026 · vitria.com

Support

Vitria lists support by email and hotline, with severity-based response and resolution guidance including a four-hour workaround or restoration target for Severity One issues.Read 5 Oct 2026 · vitria.com

Headquarters

Menlo Park, California, United StatesRead 28 Sep 2026 · vitria.com

Correlation and prioritization

Its pipeline contextualizes and correlates signals, reduces noise, groups signals into incidents, and evaluates severity, impact, and cause.Read 5 Oct 2026 · vitria.com

Data ingestion

It ingests metrics, events, logs, and traces from applications, networks, and monitoring tools, including raw data in standard and nonstandard formats.Read 5 Oct 2026 · vitria.com

Guardrails

Vitria says semantic dictionaries enforce technology, business, and regulatory rules on AI behavior and autonomous actions are mapped to SLA compliance and revenue protection.Read 5 Oct 2026 · vitria.com

Incident workflow

It ingests and aggregates operational data, correlates signals into prioritized incidents, evaluates severity and impact, and can notify or take AI action.Read 4 Oct 2026 · vitria.com

Knowledge and automation

VIA learns service topology and dependencies, uses knowledge from ITSM data and remediation workflows, and supports multi-step diagnose, decide, remediate, and validate execution.Read 5 Oct 2026 · vitria.com

Pricing availability

The opened product and company pages provide no listed price; the product page directs visitors to contact Vitria for more information.Read 5 Oct 2026 · vitria.com

Scale

Vitria says VIA is built for horizontal scaling and is proven in environments with more than 50 million devices and billions of events per day.Read 5 Oct 2026 · vitria.com

Signal onboarding

Vitria says its GUI-driven onboarding can analyze sample data, generate a real-time parser, and ingest previously unseen data feeds in less than one hour.Read 4 Oct 2026 · vitria.com

Streaming onboarding

Vitria says its GUI-driven onboarding tool can analyze sample data, auto-generate a real-time parser, and model unfamiliar data for analysis in less than one hour.Read 5 Oct 2026 · vitria.com

Plans and prices

Every Vitria VIA AIOps plan and price →

Where Specifiction places it

• AIOps Platforms#15 of 196.8