Acty vs Help Lightning Remote Assistance
Acty
acty.comHelp Lightning Remote Assistance
helplightning.comSide by side
| Figure | Acty | Help Lightning Remote Assistance |
|---|---|---|
| Price from | €60/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 4 | 1 |
| Spec score · Remote Visual Support Software | 6.2 (#7) | 7.7 (#4) |
| Integrations | The license comparison marks Outlook Calendar and Google Calendar for the paid plans and lists Salesforce, Microsoft Dynamics, and API access & integration as add-ons. | The product page names Salesforce, ServiceNow, Teams, Zoom, and SharePoint among the systems it works with. |
| Live guidance | Experts use video, audio, and 3D augmented reality to see a problem and guide technicians in real time. | Experts can annotate, zoom, freeze, capture, or record the live camera view. |
Plans
Help Lightning Remote Assistance
- Enterprise licensePriced on request
In their own words
Help Lightning Remote Assistance
Help Lightning Remote Assistance provides live remote guidance for field service organizations and call centers. Experts can annotate, zoom, freeze, capture, or record a live camera view, while Merged Reality lets them point to equipment and demonstrate actions in that view. Help Threads keep participants, messages, live views, files, procedures, and prior work together. Procedures guide work through steps, capture photos or readings, and support review of completed runs. Thread Tools can recap activity, read photos or pages, draft procedures, and retrieve information from approved sources; an expert reviews and edits the output. Guests can join a thread from a link without downloading an app. Named integrations include Salesforce, ServiceNow, Teams, Zoom, and SharePoint. The managed SaaS service runs on AWS with US or EU production environments, TLS in transit, encryption at rest, role-based access, and enterprise SAML or OIDC single sign-on.