Aculab Cloud vs armour365 Voice Biometrics

Aculab Cloud provides APIs for building applications that handle voice and video calls, messaging, and inbound or outbound fax. It supports calls to telephone numbers and SIP addresses, and its WebRTC interface can place live calling in a web page. Listed capabilities include live speaker detection, speech recognition, translation, text-to-speech, voice biometrics, SMS, and MMS. The REST API works with Python, C#, VB, Java, PHP, or other scripting languages; REST applications run on a web server you host. The UAS API supports Python, C#, VB, F#, and C++, with applications running in a User Application Server installed on your platform. Speech recognition uses Google Speech-to-Text, while text-to-speech supports Amazon Polly and Cepstral engines. Aculab Cloud runs on AWS; web services use HTTPS, UAS connections use SSL by default, and customers can encrypt media files with keys supplied at runtime. Accounts are assigned to Europe, USA-East, or USA-West (beta). The free Trial includes $10 in credit for one month. Production is pay-as-you-go, with rates shown in the Cloud Console; Premium usage is invoiced and requires contacting Aculab.

armour365 Voice Biometrics verifies customers, employees, and other users by voice, without depending on a particular language or spoken text. It lists telephony, app, web, and social channels, with five seconds of audio for enrollment and three seconds for verification. The maker states that authentication responds in under two seconds. Active authentication can use dynamic pass phrases, and one registration is listed for both active and passive modes. The protection layer is intended to detect recorded and synthetic voices. The product comparison puts equal error rate, false acceptance rate, and false rejection rate below 2% each. Integrations cover more than 20 CRMs and apps, with REST and gRPC connections to existing systems. Cloud and on-premise deployments are available. The maker says voice data is stored and retrieved in an encrypted environment and that Gnani is ISO 27001 certified. Use cases include customer verification, claim management, employee authentication, and customer onboarding for contact centers, banking, and insurance. Developers have a free-for-life plan; paid access is listed from $149/mo.