Ada vs Gorgias
Ada
ada.cx
Gorgias
gorgias.comSide by side
| Figure | Ada | Gorgias |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 0 | 0 |
| Spec score · AI Customer Service Agents | 8.0 (#13) | 8.2 (#7) |
| Spec score · AI Customer Service Software | 8.0 (#13) | 8.2 (#12) |
| Spec score · Customer Messaging Platforms | 8.0 (#8) | 8.2 (#7) |
| Spec score · Customer Self-Service Software | 8.0 (#17) | 8.3 (#13) |
| Company | Ada says it was established in 2016 and is a Canadian company. | Gorgias says it was founded in Paris in 2015. |
| Compliance | Ada lists HIPAA, SOC 2, GDPR, PCI DSS, and AIUC-1 compliance on its website. | Gorgias lists SOC 2 Type II certification and HIPAA compliance on its security page. |
| Founded | 2016 | 2015 |
| Free plan | No | No |
| Headquarters | Toronto, Ontario, Canada | 180 Sansome Street, Suite 1800, San Francisco, California, United States |
| Integrations | Ada’s integrations page lists connections for customer service systems, including Aircall and Amadeus. | Gorgias says its app directory connects more than 100 apps, including Shopify, BigCommerce, Loop Returns, Yotpo, Recharge, and Attentive. |
| Product | Ada describes its product as an agentic customer experience platform with AI customer service agents that resolve customer issues, take actions, and improve over time. | Gorgias is a customer support platform for ecommerce brands that brings email, chat, social media, phone, and SMS interactions into one place. |
| Security | Ada says it uses built-in safeguards and continuous monitoring, has zero data retention policies with LLM providers, and conducts annual independent penetration testing. | Gorgias lists SOC 2 Type II certification, HIPAA compliance, encrypted backups, HTTPS TLS connections, and two-factor authentication among its security measures. |
In their own words
Ada
Ada is a customer experience platform that provides AI agents for customer service. Its agents are designed to resolve inquiries and perform tasks through connected business systems, using channels that include voice, messaging, and email. Ada describes support for multilingual experiences across channels, preserving customer identity, context, and conversation continuity. The platform includes a visual flow builder, AI bot generation, knowledge-base answers, and human handoff, as well as tools to test, analyze, and optimize agent performance. Agents can use API, Code, and MCP tools through business systems under customer controls; open APIs and SDKs connect the platform with enterprise systems and workflows. Listed integrations include Zendesk, Salesforce, Amazon Connect, Freshworks, Genesys, ServiceNow, and Twilio Flex. Ada states that it has HIPAA, SOC 2, GDPR, PCI DSS, and AIUC-1 compliance, and describes zero data retention policies with LLM providers, safeguards, and continuous monitoring. The service is paid and has no free plan; pricing is not published. Ada invites prospective customers to schedule a custom demo and says its team will reach out within one business day to arrange a 30-minute call.
Gorgias
Gorgias is a helpdesk for ecommerce customer experience teams, bringing support conversations, customer data, workflows, and an AI Agent together. Its inbox gathers email, chat, SMS, WhatsApp, Instagram, and Facebook conversations in one view. Shopify tickets can show order, customer, and product information; agents can cancel orders, apply discounts, or upsell from a conversation. Helpdesk tools include ticket routing, prioritization, automation rules, SLA management, a help center, and a customer portal. The app directory connects more than 100 apps, and custom HTTP integrations can fetch data or trigger actions in other systems. Gorgias lists web, Android, iOS, API, and extension access. Its mobile apps provide push notifications and can create email tickets, but cannot make or receive calls or send images or links in messages. A new helpdesk account starts with a 30-day free trial, though trial accounts cannot create a help center and have outbound email limits. Plans scale from 50 to 5,000 tickets per month and are not priced per agent. Voice and SMS are add-ons priced by usage.