Ada vs Stept
Ada
ada.cxStept
stepped.aiSide by side
| Figure | Ada | Stept |
|---|---|---|
| Price from | — | $19/mo |
| Free plan | — | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 0 | 3 |
| Spec score · AI Customer Service Agents | 8.0 (#13) | 8.4 (#4) |
| Spec score · Chatbot Builders | 8.0 (#118) | 8.8 (#29) |
| AI bot generation | Yes | Yes |
| Deployment channels | multichannel | multichannel |
| Free plan | No | Yes |
| Human handoff | Yes | Yes |
| Integrations | Ada’s integrations page lists connections for customer service systems, including Aircall and Amadeus. | Listed channels include email, Slack, Telegram, WhatsApp, Messenger, Instagram, LINE, a web widget and API; knowledge sources include Notion, Confluence, Google Drive, Zendesk, GitHub and Microsoft 365. |
| Knowledge-base answers | Yes | Knowledge sources can be crawled, uploaded or synced, then re-indexed on a schedule with disappeared pages pruned. |
| Product | Ada describes its product as an agentic customer experience platform with AI customer service agents that resolve customer issues, take actions, and improve over time. | Stept describes itself as an open-source customer-support platform with a shared inbox, AI agent, help center, product tours and automation. |
| Security | Ada says it uses built-in safeguards and continuous monitoring, has zero data retention policies with LLM providers, and conducts annual independent penetration testing. | The site lists role-based access control with custom roles, an audit log, scoped API keys and encrypted provider secrets. |
Plans
In their own words
Ada
Ada is a customer experience platform that provides AI agents for customer service. Its agents are designed to resolve inquiries and perform tasks through connected business systems, using channels that include voice, messaging, and email. Ada describes support for multilingual experiences across channels, preserving customer identity, context, and conversation continuity. The platform includes a visual flow builder, AI bot generation, knowledge-base answers, and human handoff, as well as tools to test, analyze, and optimize agent performance. Agents can use API, Code, and MCP tools through business systems under customer controls; open APIs and SDKs connect the platform with enterprise systems and workflows. Listed integrations include Zendesk, Salesforce, Amazon Connect, Freshworks, Genesys, ServiceNow, and Twilio Flex. Ada states that it has HIPAA, SOC 2, GDPR, PCI DSS, and AIUC-1 compliance, and describes zero data retention policies with LLM providers, safeguards, and continuous monitoring. The service is paid and has no free plan; pricing is not published. Ada invites prospective customers to schedule a custom demo and says its team will reach out within one business day to arrange a 30-minute call.
Stept
Stept is an open-source customer-support platform with a shared inbox, AI agent, help center, product tours, and automation. Its AI agent can read company documents, guide visitors through an interface, and act on a page after the visitor opts in. Teams can select a model, configure the agent’s persona, and decide which tools run automatically, require approval, or stay off. Sensitive actions can require human approval; password fields are excluded, and actions are capped per run. Knowledge sources can be crawled, uploaded, or synced, then re-indexed on a schedule. The shared inbox includes assignment, snoozing, tags, notes, SLAs, macros, and team collaboration. Channels include email, Slack, Telegram, WhatsApp, Messenger, Instagram, LINE, a web widget, and API. Self-hosting is MIT-licensed and supports Postgres or SQLite, offline operation with a mock AI provider, and unlimited seats. Stept Cloud is free during early access; the listed Cloud and Business prices are marked as upcoming.