AgentDesk vs Gorgias
AgentDesk
agent-desk.huabei.pro
Gorgias
gorgias.comSide by side
| Figure | AgentDesk | Gorgias |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 0 | 0 |
| Spec score · AI Customer Service Software | 7.5 (#19) | 8.2 (#12) |
| Spec score · AI Customer Service Agents | 7.5 (#27) | 8.2 (#7) |
| Product | AgentDesk is an open-source AI customer support system that combines live chat, knowledge retrieval, ticket workflows, and human handoff. | Gorgias is a customer support platform for ecommerce brands that brings email, chat, social media, phone, and SMS interactions into one place. |
| Security | The documentation recommends changing the bootstrap administrator password, using HTTPS, keeping secrets server-side, and restricting CORS origins before production use. | Gorgias lists SOC 2 Type II certification, HIPAA compliance, encrypted backups, HTTPS TLS connections, and two-factor authentication among its security measures. |
| Target users | The project is aimed at support teams that need AI-assisted customer service, human escalation, and tracked follow-up in one system. | Gorgias describes its helpdesk as designed for ecommerce customer experience teams. |
In their own words
AgentDesk
AgentDesk is a free, open-source customer support system for web, self-hosted, and API use. It combines AI-assisted replies, knowledge retrieval, ticket workflows, routing automation, workflow actions, and human escalation. Customers can arrive through an embeddable web widget, a standalone chat page, Open IM API or WebSocket connections, WeChat Official Account flows, or WeCom Customer Service callbacks. Its hybrid AI model can handle common requests, pass conversation context to a human, and move cases into ticket follow-up. The RAG knowledge base supports FAQs and documents and records retrieval logs for answer tracing. Configurable Skills and MCP tools let AI agents connect with external systems and perform business actions. Deployment documentation covers Docker Compose with MySQL and Qdrant, plus a single-container SQLite and LanceDB trial. Dashboard login supports passwords, OIDC, and WeCom. The Apache License 2.0 governs the project. Documentation recommends changing the initial administrator password, using HTTPS, protecting secrets, and restricting CORS before production use.
Gorgias
Gorgias is a helpdesk for ecommerce customer experience teams, bringing support conversations, customer data, workflows, and an AI Agent together. Its inbox gathers email, chat, SMS, WhatsApp, Instagram, and Facebook conversations in one view. Shopify tickets can show order, customer, and product information; agents can cancel orders, apply discounts, or upsell from a conversation. Helpdesk tools include ticket routing, prioritization, automation rules, SLA management, a help center, and a customer portal. The app directory connects more than 100 apps, and custom HTTP integrations can fetch data or trigger actions in other systems. Gorgias lists web, Android, iOS, API, and extension access. Its mobile apps provide push notifications and can create email tickets, but cannot make or receive calls or send images or links in messages. A new helpdesk account starts with a 30-day free trial, though trial accounts cannot create a help center and have outbound email limits. Plans scale from 50 to 5,000 tickets per month and are not priced per agent. Voice and SMS are add-ons priced by usage.