AgentDesk vs Webex App
| AgentDesk | Webex App | |
|---|---|---|
| Free plan | Yes | |
| Paid from | Free | |
| Platforms | api, self-hosted, Web | Android, iOS, macOS, Web, Windows |
| Free plan | Yes | Yes |
| Supported channels | Web chat and widget; WeChat Official Account; WeCom Customer Service; custom channels via Open API / Open IM | |
| Workflow actions | Yes | |
| Human handoff | Yes | |
| API access | Yes | |
| AI resolution model | hybrid | |
| Ticketing workflows | Yes | |
| Routing automation | Yes | |
| Channels supported | Web Widget, standalone customer chat page, Open IM API/WebSocket, WeChat Official Account, WeCom Customer Service | |
| Knowledge base | Yes | |
| Maximum participants | 1,000 participants | |
| Max participants | 1,000 participants | |
| Meeting duration limit | 1,440 minutes | |
| Meeting recording | Yes | |
| Breakout rooms | Yes | |
| Screen sharing | Yes | |
| Supported platforms | web, windows, macos, ios, android | |
| Key integrations | Box, Salesforce, Google Workspace, Microsoft, Slack, Miro, Calendly, Apple, Samsung | |
| Attendee limit | 100 attendees | |
| Session recording | Yes | |
| Integrations | No |
Listed together in Best AI Customer Service Agents