Alemba Service Manager vs Checkmk
Alemba Service Manager
alemba.com
Checkmk
checkmk.comSide by side
| Figure | Alemba Service Manager | Checkmk |
|---|---|---|
| Price from | — | $275/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | Yes |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 1 | 5 |
| Spec score · Sla Management | 8.6 (#2) | 9.5 (#1) |
| Deployment | Alemba Service Manager is available as a cloud service or on-premises deployment. | Checkmk can run on customer hardware or virtualized, with packages for major Linux distributions, Docker and Virtual Appliance. |
| Founded | 2007 | 2007 |
| Headquarters | Edinburgh, United Kingdom | Munich, Germany |
| Integrations | The integration platform includes connectors such as Microsoft SCOM and SolarWinds and can synchronize third-party discovery data into the Alemba CMDB. | Checkmk advertises more than 2,000 built-in integrations covering hardware, networks, applications, operating systems and cloud or container platforms. |
| Security certifications | Alemba lists Cyber Essentials, Cyber Essentials Plus, ISO 9001:2015, ISO 27001:2022, and the NHS Data Security and Protection Toolkit on its security page. | The Trust Center lists ISO 27001:2022, SOC 2 Type I, GDPR, SIG, EU AI Act and DORA badges. |
| Support | Customers can use the support portal to log and track calls, download releases, search the knowledge bank, and submit feature requests; sign-in is required. | The Pro plan includes professional support for 8h x 5d, while Ultimate includes 10h x 5d and can be upgraded to 24h x 5d. |
Plans
Checkmk
- CommunityFree
- Synthetic MonitoringFree
- Pro$275 a month
- Cloud$290 a month
- Ultimate$400 a month
In their own words
Alemba Service Manager
Alemba Service Manager is IT service management and enterprise service management software for complex, regulated organizations. It covers incident, problem, request, change, event, availability, service level, knowledge, asset, and resource management, with a CMDB and service catalog. Process owners can configure forms, approvals, SLAs, and graphical workflows without developers. The self-service portal is license-free for end users, who can log and track calls, requests, approvals, orders, and assets. Alemba offers cloud and on-premises deployment and also describes private cloud. Alemba Cloud runs on Microsoft Azure, with an isolated tenancy and dedicated database for each customer; Azure data residency can be selected by region. Integrations include SolarWinds, SNOW, Microsoft SCCM, and Atlassian Jira, plus Graph, webhooks, and REST APIs. AI features include ticket summaries and insights, analyst-reviewed email drafts, and a conversational assistant in preview. Pricing is on request.
Checkmk
Checkmk monitors cloud, hybrid, and data center infrastructure, including containers and networks. For web, mail, and database servers, it combines more than 2,000 smart checks with automatic discovery and network mapping. Monitoring can use native agents for Windows, Linux, and other systems, agentless SNMP and TCP/UDP checks, or API-based checks over HTTP/XML, SSH, or TELNET. Cloud coverage includes AWS, Azure, and Google Cloud Platform, with automatic component detection and Quick Setup. One instance can monitor thousands of servers, while distributed monitoring supports horizontal scaling. Community includes more than 2,000 integrations and is intended for smaller environments, scaling to approximately 100 hosts. The software can run on customer hardware or virtualized infrastructure, with Linux distribution packages, Docker, and a Virtual Appliance. The Community plan is free forever and includes community support. The pricing note lists paid plans from €190/mo (annual) and a 30-day trial. Other listed plan prices use USD: Pro is $275 a month, Cloud is $290 a month, and Ultimate is $400 a month. Platforms include API, Linux, macOS, self-hosted, web, and Windows.