Alemba Service Manager vs CMW Platform SLA Management
Alemba Service Manager
alemba.comCMW Platform SLA Management
cmwlab.comSide by side
| Figure | Alemba Service Manager | CMW Platform SLA Management |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Self-hosted | Yes | — |
| Plans published | 1 | 0 |
| Spec score · Sla Management | 8.6 (#2) | 6.2 (#15) |
| Headquarters | Edinburgh, United Kingdom | Foxboro, Massachusetts, USA |
Plans
In their own words
Alemba Service Manager
Alemba Service Manager is IT service management and enterprise service management software for complex, regulated organizations. It covers incident, problem, request, change, event, availability, service level, knowledge, asset, and resource management, with a CMDB and service catalog. Process owners can configure forms, approvals, SLAs, and graphical workflows without developers. The self-service portal is license-free for end users, who can log and track calls, requests, approvals, orders, and assets. Alemba offers cloud and on-premises deployment and also describes private cloud. Alemba Cloud runs on Microsoft Azure, with an isolated tenancy and dedicated database for each customer; Azure data residency can be selected by region. Integrations include SolarWinds, SNOW, Microsoft SCCM, and Atlassian Jira, plus Graph, webhooks, and REST APIs. AI features include ticket summaries and insights, analyst-reviewed email drafts, and a conversational assistant in preview. Pricing is on request.
CMW Platform SLA Management
CMW Platform SLA Management has no write-up on Specifiction yet; its figures are above.