Alemba Service Manager vs Sirion
Alemba Service Manager
alemba.comSirion
sirion.aiSide by side
| Figure | Alemba Service Manager | Sirion |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 1 | 1 |
| Spec score · Sla Management | 8.6 (#3) | 7.6 (#10) |
| Cloud hosting | Alemba Cloud is hosted on Microsoft Azure, and Alemba says each customer receives an isolated tenancy and dedicated database. | Sirion says its CLM platform is deployed on AWS, Azure, Oracle, and IBM cloud providers. |
| Deployment | Alemba Service Manager is available as a cloud service or on-premises deployment. | cloud |
| Integrations | The integration platform includes connectors such as Microsoft SCOM and SolarWinds and can synchronize third-party discovery data into the Alemba CMDB. | Sirion offers APIs and low-code integration options and says its Integration Studio can sync contract intelligence across 1,000+ enterprise systems. |
| Intended users | Alemba describes ASM as built for large and mid-sized organizations with mature, governed service operations, particularly in public-sector and regulated industries. | Sirion presents the platform for enterprise teams including legal, procurement, sales, and finance. |
| Product | Alemba Service Manager is ITSM and enterprise service management software for complex, regulated organizations. | Sirion is an enterprise contract lifecycle management platform for managing contracts from strategy and negotiation through promise fulfillment. |
| Security | The company says each customer has a separate tenancy and database, with Azure data residency available in a chosen region. | Sirion says data in transit is protected with TLS 1.2 or higher and data at rest is encrypted with AES-256. |
| Security certifications | Alemba lists Cyber Essentials, Cyber Essentials Plus, ISO 9001:2015, ISO 27001:2022, and the NHS Data Security and Protection Toolkit on its security page. | Sirion states that it is ISO 27001:2022 certified and has SOC 1 Type II and SOC 2 Type II reports. |
Plans
In their own words
Alemba Service Manager
Alemba Service Manager is IT service management and enterprise service management software for complex, regulated organizations. It covers incident, problem, request, change, event, availability, service level, knowledge, asset, and resource management, with a CMDB and service catalog. Process owners can configure forms, approvals, SLAs, and graphical workflows without developers. The self-service portal is license-free for end users, who can log and track calls, requests, approvals, orders, and assets. Alemba offers cloud and on-premises deployment and also describes private cloud. Alemba Cloud runs on Microsoft Azure, with an isolated tenancy and dedicated database for each customer; Azure data residency can be selected by region. Integrations include SolarWinds, SNOW, Microsoft SCCM, and Atlassian Jira, plus Graph, webhooks, and REST APIs. AI features include ticket summaries and insights, analyst-reviewed email drafts, and a conversational assistant in preview. Pricing is on request.
Sirion
Sirion is a cloud enterprise contract lifecycle management platform available through web and API access. It supports contract work from drafting and negotiation through post-signature management, with approval workflows, renewal tracking, contract templates, and built-in e-signature. AskSirion interprets plain-language requests and coordinates agents that explain their results. Those agents extract and organize contracts in an access-controlled repository, answer questions with citations to source data, assemble drafts from playbooks, identify risks in third-party contracts, and suggest redlines. They can monitor obligations and service-level agreements, surface gaps, and prompt owners to follow up. Sirion describes connectors for enterprise systems, APIs, and low-code integration options; requests can begin in Salesforce, Slack, or SAP. AgentOS lets users build, test, and deploy custom agents across systems. Sirion states TLS 1.2 or higher in transit, AES-256 at rest, role-based permissions, multifactor authentication, SAML 2.0 single sign-on, ISO 27001:2022 certification, and SOC 1 and SOC 2 Type II reports. Pricing is available on request.