Alemba Service Manager vs SolarWinds Service Desk
Alemba Service Manager
alemba.com
SolarWinds Service Desk
solarwinds.comSide by side
| Figure | Alemba Service Manager | SolarWinds Service Desk |
|---|---|---|
| Price from | — | $39/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 1 | 3 |
| Spec score · Sla Management | 8.6 (#3) | 8.0 (#8) |
| Spec score · Configuration Management Database | 8.6 (#7) | 8.0 (#19) |
| Spec score · IT Knowledge Base Software | 8.6 (#15) | 8.0 (#37) |
| Spec score · IT SLA Management Software | 8.6 (#14) | 8.0 (#27) |
| Spec score · IT Problem Management Software | 8.5 (#12) | 8.0 (#21) |
| Spec score · IT Help Desk Software | 8.6 (#18) | 8.0 (#32) |
| Spec score · IT Service Management - Midmarket Software | 8.6 (#9) | 8.1 (#14) |
| Spec score · ITSM Software | 8.6 (#10) | 8.0 (#14) |
| Founded | 2007 | 1999 |
| Integrations | The integration platform includes connectors such as Microsoft SCOM and SolarWinds and can synchronize third-party discovery data into the Alemba CMDB. | The integration directory lists more than 200 cloud applications and names Microsoft Teams, Slack, Jira, Okta, AWS, and Zapier among its integrations. |
| Intended users | Alemba describes ASM as built for large and mid-sized organizations with mature, governed service operations, particularly in public-sector and regulated industries. | SolarWinds presents Essentials for growing teams, Advanced for mature IT organizations, and Premier for teams seeking full customizability. |
| Product | Alemba Service Manager is ITSM and enterprise service management software for complex, regulated organizations. | Service Desk is a cloud-based, AI-powered IT service management platform. |
| Security certifications | Alemba lists Cyber Essentials, Cyber Essentials Plus, ISO 9001:2015, ISO 27001:2022, and the NHS Data Security and Protection Toolkit on its security page. | The Service Desk security page lists SOC 2, ISO 27001 certification, and Skyhigh Enterprise-Ready status. |
| Support | Customers can use the support portal to log and track calls, download releases, search the knowledge bank, and submit feature requests; sign-in is required. | All plans include email and community support; Essentials lists real-time 24/7 live chat support, while Advanced adds chat, phone, and email support. |
Plans
SolarWinds Service Desk
- Essentials$39 a month
- Advanced$99 a month
- Premier$124 a month
In their own words
Alemba Service Manager
Alemba Service Manager is IT service management and enterprise service management software for complex, regulated organizations. It covers incident, problem, request, change, event, availability, service level, knowledge, asset, and resource management, with a CMDB and service catalog. Process owners can configure forms, approvals, SLAs, and graphical workflows without developers. The self-service portal is license-free for end users, who can log and track calls, requests, approvals, orders, and assets. Alemba offers cloud and on-premises deployment and also describes private cloud. Alemba Cloud runs on Microsoft Azure, with an isolated tenancy and dedicated database for each customer; Azure data residency can be selected by region. Integrations include SolarWinds, SNOW, Microsoft SCCM, and Atlassian Jira, plus Graph, webhooks, and REST APIs. AI features include ticket summaries and insights, analyst-reviewed email drafts, and a conversational assistant in preview. Pricing is on request.
SolarWinds Service Desk
SolarWinds Service Desk is a cloud-based, AI-powered IT service management platform for incidents, assets, configuration data, and change processes. Incident handling includes assisted responses and live collaboration, with engagement through web, email, Teams, Slack, or the mobile app. Asset tools can scan a network, report connected devices, track on-premises and cloud assets, and help manage licenses. The CMDB supports dependency mapping, asset-to-incident correlation, and change impact analysis; change management includes documentation, approvals, history, and dependency visibility. Listed AI capabilities include a generative AI sidekick, virtual agent, smart suggestions, sentiment analysis, and automatic categorization. Its integration directory lists more than 200 cloud applications, including Microsoft Teams, Slack, Jira, Okta, AWS, and Zapier. Plans are billed annually per technician: Essentials costs $39 a month, Advanced 99.00 USD, and Premier 124.00 USD; all list unlimited users. There is no free plan, but a 30-day trial is offered. IT asset management is an additional purchase with pricing available upon request.