Alemba Service Manager vs SuperOps
Alemba Service Manager
alemba.comSuperOps
superops.comSide by side
| Figure | Alemba Service Manager | SuperOps |
|---|---|---|
| Price from | — | $1.50/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Self-hosted | Yes | — |
| Plans published | 1 | 2 |
| Spec score · Sla Management | 8.6 (#3) | 7.7 (#9) |
| Spec score · IT Knowledge Base Software | 8.6 (#15) | 7.8 (#43) |
| Integrations | The integration platform includes connectors such as Microsoft SCOM and SolarWinds and can synchronize third-party discovery data into the Alemba CMDB. | The marketplace lists integrations including TeamViewer, ESET, Microsoft Intune, Okta, QuickBooks, Xero, Stripe, Slack, and Microsoft Teams. |
| Product | Alemba Service Manager is ITSM and enterprise service management software for complex, regulated organizations. | SuperOps describes itself as an Autonomous Endpoint Management platform where IT teams manage AI agents that handle workflows within guardrails set by IT. |
Plans
In their own words
Alemba Service Manager
Alemba Service Manager is IT service management and enterprise service management software for complex, regulated organizations. It covers incident, problem, request, change, event, availability, service level, knowledge, asset, and resource management, with a CMDB and service catalog. Process owners can configure forms, approvals, SLAs, and graphical workflows without developers. The self-service portal is license-free for end users, who can log and track calls, requests, approvals, orders, and assets. Alemba offers cloud and on-premises deployment and also describes private cloud. Alemba Cloud runs on Microsoft Azure, with an isolated tenancy and dedicated database for each customer; Azure data residency can be selected by region. Integrations include SolarWinds, SNOW, Microsoft SCCM, and Atlassian Jira, plus Graph, webhooks, and REST APIs. AI features include ticket summaries and insights, analyst-reviewed email drafts, and a conversational assistant in preview. Pricing is on request.
SuperOps
SuperOps is an endpoint management platform for IT teams that manage AI agents carrying out workflows within IT-set guardrails. It serves in-house IT teams and managed service providers (MSPs). Its Prime plan combines unified endpoint management for Windows, Mac, and Linux with patch management, compliance, and network monitoring and alerting. The MSP product brings PSA and RMM together with service desk, contract management, automation, project management, and IT documentation; Prime Plus adds mobile device management for Apple and Android. The marketplace lists integrations such as TeamViewer, Microsoft Intune, Okta, QuickBooks, Slack, and Microsoft Teams. SuperOps lists AES-256 encryption at rest, HTTPS in transit, role-based access, two-factor authentication, and IP whitelisting, and states that it follows SOC II Type 2, GDPR, ISO 27001, and HIPAA requirements. The website lists a paid starting price of $79/mo (annual), with a free trial and no free plan. Separately, Prime is listed at $1.50/month, with a 100-endpoint minimum; Prime Plus is $2.50/month as a limited-time early bird offer, with a 150-endpoint minimum.