Alemba Service Manager vs Venminder
Alemba Service Manager
alemba.com
Venminder
venminder.comSide by side
| Figure | Alemba Service Manager | Venminder |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 1 | 2 |
| Spec score · Sla Management | 8.6 (#3) | 6.8 (#13) |
| Headquarters | Edinburgh, United Kingdom | Brentwood, Tennessee, United States |
| Integrations | The integration platform includes connectors such as Microsoft SCOM and SolarWinds and can synchronize third-party discovery data into the Alemba CMDB. | Venminder offers API and SSO integrations and lists pre-built integrations with RSA Archer Third-Party Risk Governance, SecurityScorecard and ArgosRisk AR Intelligence. |
| Purpose | Alemba Service Manager is IT service management and enterprise service management software for complex, regulated organizations. | Venminder is an AI-powered platform for managing third-party risk programs and the vendor lifecycle. |
| Support | Customers can use the support portal to log and track calls, download releases, search the knowledge bank, and submit feature requests; sign-in is required. | Customer support and product training are unlimited, with support hours from 8am ET to 8pm ET Monday through Friday. |
Plans
In their own words
Alemba Service Manager
Alemba Service Manager is IT service management and enterprise service management software for complex, regulated organizations. It covers incident, problem, request, change, event, availability, service level, knowledge, asset, and resource management, with a CMDB and service catalog. Process owners can configure forms, approvals, SLAs, and graphical workflows without developers. The self-service portal is license-free for end users, who can log and track calls, requests, approvals, orders, and assets. Alemba offers cloud and on-premises deployment and also describes private cloud. Alemba Cloud runs on Microsoft Azure, with an isolated tenancy and dedicated database for each customer; Azure data residency can be selected by region. Integrations include SolarWinds, SNOW, Microsoft SCCM, and Atlassian Jira, plus Graph, webhooks, and REST APIs. AI features include ticket summaries and insights, analyst-reviewed email drafts, and a conversational assistant in preview. Pricing is on request.