All Quiet vs incident.io

All Quiet is an incident management and on-call platform for engineering teams. It sends interactive alerts through iOS and Android apps, push notifications, SMS, phone calls, email, Slack, and Microsoft Teams. Smart alert handling routes, groups, and deduplicates incoming alerts from more than 50 monitoring tools, while escalation tiers reroute alerts that remain unacknowledged. Incident reporting records timelines, post-mortems, MTTA, and MTTR. The maker lists more than 50 integrations, including AWS CloudWatch, Datadog, Grafana, Prometheus Alertmanager, Sentry, Jira, and Linear. Native mobile apps support incident collaboration, iOS Critical Alerts, and Android Do-Not-Disturb override. All Quiet states that it is ISO 27001 certified and GDPR compliant, with EU and US data regions. Standard costs $4.99 a month per user and retains incidents for six months. Pro costs $9.99 a month per user with 12-month retention. Enterprise pricing and retention are custom, and a 14-day trial is listed.

incident.io is a software reliability platform for investigating, responding to, and preventing incidents. Its on-call tools route alerts and support schedules, escalation, and alert insights. Teams can coordinate response from Slack or Microsoft Teams, assign roles, and automate workflows; after an incident is declared, an investigations agent analyzes signals and produces a structured root-cause hypothesis. The pricing comparison says Investigations requires Response. Status Pages can update customers as incidents progress. Listed integrations include Jira, Linear, GitHub, GitLab, PagerDuty, Datadog, Grafana, Zoom, Google Meet, and Slack. The company states that it is SOC 2 Type I and II and GDPR compliant, and that customer data is encrypted using AES-256. It also says it conducts annual third-party penetration tests and weekly vulnerability scans. Basic is free; Team is $15 per user per month with annual billing. Standalone On-call is $20 per user per month, and Pro is $25 per user per month. Enterprise pricing is by custom proposal and includes a listed 99.99% uptime SLA. Interfaces include web, Slack, Teams, mobile, and desktop.