Alvaria Cloud vs CCsuite
Alvaria Cloud
alvaria.comCCsuite
ccmath.comSide by side
| Figure | Alvaria Cloud | CCsuite |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | — |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | — |
| Plans published | 0 | 0 |
| Spec score · Customer Service Workforce Management Software | 7.8 (#7) | 6.9 (#14) |
| Headquarters | Atlanta, Georgia, USA | CCmath lists its headquarters at Rembrandtweg 665, 1181 GV Amstelveen, The Netherlands. |
| Intended customers | Alvaria says its enterprise contact center customers include organizations in financial services, airlines, retail, telecom, and technology. | CCmath describes its solutions as suited to contact centers ready to move beyond legacy systems and says they serve mid- to large-sized centers across industries including telecom, insurance, technology, finance, and healthcare. |
| Purpose | Alvaria Cloud is a cloud contact center platform for interaction management, workforce optimization, and self-service applications. | CCsuite is workforce management software for contact centers, covering forecasting, scheduling, reporting, agent engagement, and real-time adherence. |
| Reporting | Alvaria Cloud supports shared real-time and historical reporting across its capabilities. | CCsuite includes dashboards and reporting analytics across its components. |
| Scalability | The platform is described as highly scalable, with applications that customers can add as their needs change. | CCmath describes CCsuite as scalable for contact centers ranging from small teams to thousands of agents. |
| Support | Alvaria directs customers to Customer Care for product support and says technical support is available to customers with a valid software support and maintenance contract. | CCmath directs customers seeking technical support to submit a ticket through its Help Center, which requires an authenticated account. |
In their own words
Alvaria Cloud
Alvaria Cloud is a cloud contact center platform for managing customer interactions, workforce operations, and self-service. It handles inbound and outbound voice, SMS, email, chat, and mobile interactions, with ACD, IVR, and automated dialing. Its workforce engagement tools cover recording, quality monitoring, workforce management, performance, and quality management. Shared real-time and historical reporting serves agents, team leads, and administrators through role-based experiences. APIs support external integrations, including dashboard widgets and CRM systems; documentation describes Salesforce and Microsoft Dynamics integrations. Alvaria offers cloud, Virtual Private Cloud, and hosted environments, and says customers can add applications as needs change. Access to Alvaria Cloud View requires Google Chrome or Microsoft Edge. A separate workforce mobile app provides access to modules such as schedules and requests. Alvaria positions the product for enterprise contact centers, including regulated outreach, and lists security resources for ISO/IEC 27001, PCI DSS, and SOC 2 Type 2. Pricing is paid and available on request.
CCsuite
CCsuite is workforce management software for contact centers, covering forecasting, scheduling, reporting, agent engagement, and real-time adherence. CCforecast supports multiskill and multichannel workload forecasts, from a single queue to thousands. CCschedule handles teams from dozens to thousands of employees or external agents, with multi-skilled requirements and customizable rules. CCagent gives agents round-the-clock schedule access and tools for requests, updates, and availability management. CCadherence tracks adherence in real time and supports historical analysis across multiskill work. Dashboards, reporting, and analytics span the components. CCmath says its API connector can work with systems that export data through flat files, APIs, or direct handoffs, and names Avaya, Genesys, Obi4Wan, Zendesk, and Salesforce as past integrations. The company says it is ISO 27001 certified and GDPR aligned. CCsuite is available on Android and iOS, and pricing is on request. CCmath offers a free, one-hour demo with an expert.