Amazon Lex vs Netomi
Amazon Lex
aws.amazon.comNetomi
netomi.comSide by side
| Figure | Amazon Lex | Netomi |
|---|---|---|
| Price from | $0.50/mo | — |
| Free plan | Yes | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 7 | 0 |
| Spec score · Chatbot Builders | 9.1 (#7) | 7.5 (#198) |
| Spec score · Enterprise AI Chatbots Software | 9.0 (#1) | 7.1 (#13) |
| AI bot generation | Yes | Yes |
| Channels | Bots can be deployed across mobile devices and chat services including Facebook Messenger, Slack, Kik, and Twilio SMS. | Netomi describes customer service across messaging, chat, voice, and email. |
| Deployment channels | multichannel | multichannel |
| Human handoff | Yes | Yes |
| Security and compliance | Amazon Lex V2 is HIPAA eligible and AWS describes it as PCI, SOC, and ISO compliant. | Netomi lists SOC 2 Type II, ISO 27001, GDPR, CCPA, PDPA, HIPAA, and PCI DSS. |
Plans
Amazon Lex
- Text requestsFree
- Speech requestsFree
- Automated Chatbot Designer$0.50 a month
- AWS Free TierFree
- Speech requestFree
- Text requestFree
- Automated chatbot designer$0.50, paid once
In their own words
Amazon Lex
Amazon Lex lets application builders create conversational interfaces that respond to natural-language voice or chat input. It combines automatic speech recognition for voice with natural language understanding for voice and text interactions. Builders can use a visual flow builder and AI bot generation. The Automated Chatbot Designer analyzes conversation transcripts and proposes an initial design with intents and slot types; Test Workbench supports creating test sets and reviewing results. For FAQ responses, an intent can query an authorized knowledge source and foundation models from Amazon Bedrock. Bots can be deployed on mobile devices and chat services including Facebook Messenger, Slack, Kik, and Twilio SMS. AWS integrations include Lambda for backend logic, Cognito for authentication, Polly for text-to-speech, and Amazon Connect for contact centers. Lex is available for Android, iOS, web, and API use. Text and speech requests use pay-as-you-use pricing, with no upfront commitment or minimum fee in the listed examples. Automated Chatbot Designer training time is listed at $0.50 a month, with pricing described as per minute of training time. The AWS Free Tier is available for six months after account creation, with credits subject to stated eligibility and expiry terms.