AMIGO vs Serviceaide ITSM
AMIGO
goamigo.coServiceaide ITSM
serviceaide.comSide by side
| Figure | AMIGO | Serviceaide ITSM |
|---|---|---|
| Price from | $20/mo | $2,800/mo |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 9 | 2 |
| Spec score · Change Management Software | 9.4 (#1) | 7.4 (#11) |
| API | Because the data model is native to Salesforce, AMIGO exposes inherited REST, SOAP and Bulk Data API access. | ChangeGear provides a RESTful API for custom integrations. |
| Compliance | The architecture page lists SOC 2 Type II, ISO 27001, GDPR, and AppExchange certification as inherited from Salesforce. | The maker says ChangeGear supports ITIL, HIPAA, GDPR, ISO, SOC 2, NERC, and FERC compliance requirements and records changes with an audit trail. |
| Headquarters | The maker lists 1900 Pacific Avenue, Dallas, Texas 75201 as its office. | Santa Clara, California, United States |
| Integrations | AMIGO runs inside a Salesforce org and the FAQ says it runs alongside Salesforce products such as Sales Cloud and Service Cloud. | Named integrations include Jenkins, Docker, Chef, Puppet, Jira, Active Directory, ADFS, SAML 2.0 SSO, Exchange Web Services, and POP3/SMTP. |
| Purpose | AMIGO is a Salesforce-native platform for managing enterprise transformation programs across governance, people, process, technology, data, and value. | ChangeGear provides change management and IT service management, with cloud and on-premises deployment options. |
| Support | AMIGO Pro includes email and chat support; Enterprise includes a dedicated customer success manager and a four-hour SLA. | The maker's support page provides a ChangeGear demo portal link and directs customers to product-specific support portals. |
Plans
AMIGO
- Consulting partner programFree
- Contributor$20 a month
- Contributor$20 a month
- Manager$85 a month
- Manager$85 a month
- Executive$145 a month
- Executive$145 a month
- AMIGO EnterprisePriced on request
- AMIGO ProPriced on request
Serviceaide ITSM
- Change Management$2,800 a month
- ITSM - ESMPriced on request
In their own words
AMIGO
AMIGO is a Salesforce-native platform for managing enterprise transformation programs across governance, people, process, technology, data, and value. It brings 46 integrated features together across six AMIGA pillars and a five-stage transformation journey. Its business-case tools calculate ROI, NPV, IRR, and payback, and track benefits for 10 years after go-live. Autopilot starts follow-on tasks when predecessors finish, sends instructions to task owners, and tracks completion. The platform includes workflow approvals, impact assessment, stakeholder communications, change analytics, and audit trails. It runs inside a Salesforce org alongside products such as Sales Cloud and Service Cloud. Its data model uses Salesforce sharing rules and field-level security and supports REST, SOAP, and bulk data APIs. The 30-day trial includes all 46 features, up to 25 named users, and onboarding, with no credit card or automatic conversion. Contributor costs $20 a month, billed annually per named user; Manager is $85 a month on the same basis, and Executive is $145 a month.
Serviceaide ITSM
Serviceaide ITSM has no write-up on Specifiction yet; its figures are above.