Applaud HR Case Management vs LBi HR HelpDesk
Applaud HR Case Management
applaudhr.com
LBi HR HelpDesk
lbisoftware.comSide by side
| Figure | Applaud HR Case Management | LBi HR HelpDesk |
|---|---|---|
| Price from | — | Free |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 1 | 3 |
| Spec score · HR Service Delivery Software | 7.6 (#5) | 7.9 (#2) |
| Spec score · HR Case Management Software | 7.6 (#18) | 7.9 (#13) |
| Founded | 2008 | 1982 |
| Integrations | Applaud says its platform includes 1,000+ pre-built connectors and open APIs; named integrations include Workday, SAP, Teams, Slack, and ServiceNow. | LBi says the enterprise edition can integrate with HR, ERP, and email systems, and offers single sign-on. |
| Purpose | Manages HR cases while AI resolves routine requests, handles triage and routing, and identifies automation opportunities. | HR HelpDesk is automated HR case-management and call-tracking software for managing employee inquiries through resolution. |
| Reporting | Dashboards report on SLA and XLA measures, team workload, bottlenecks, demand trends, and automation opportunities. | HR analytics, ad-hoc reporting, and an executive dashboard are listed features. |
| Security | Applaud describes per-customer databases behind its VPC, AES-256 encryption, and least-privilege access controls. | The vendor says HR HelpDesk supports case confidentiality and describes the product as confidential and private, citing GDPR and HIPAA among relevant privacy requirements. |
| Support | Applaud describes a follow-the-sun service desk, 24/6 urgent coverage, named customer success managers, and a live status site. | LBi says it provides completely professional support from experienced staff and supports upgrades for installations. |
Plans
Applaud HR Case Management
- Applaud subscriptionPriced on request
LBi HR HelpDesk
- LBi HR HelpDesk FreeFree
- LBi HelpDesk ProPlusPriced on request
- LBi HR HelpDesk ProPriced on request
In their own words
Applaud HR Case Management
Applaud HR Case Management manages employee HR requests, using AI to handle routine inquiries and direct cases that need human support. Employees can ask for help in chat without filling out forms; AI gathers details and opens a case when needed. Requests can also come through Teams, Slack, email, and phone. AI classifies cases, prepares summaries, assesses priority, and routes work to a team or advisor. In a shared workspace, HR advisors can see ownership, priority, SLA status, workload, and next actions, with suggested replies, Ask AI, collaboration tools, and secure handoffs available for casework. Dashboards cover SLA and XLA measures, workload, bottlenecks, demand trends, and automation opportunities. The platform lists 1,000+ pre-built connectors and open APIs, including integrations with Workday, SAP, Teams, Slack, and ServiceNow. Applaud describes per-customer databases behind its VPC, AES-256 encryption, and least-privilege access controls. It is available on Android, iOS, and the web. Pricing is on request; the subscription starts at 500 users and is billed per user per month.
LBi HR HelpDesk
LBi HR HelpDesk is automated HR case-management and call-tracking software for handling employee inquiries through resolution. It combines an employee self-service portal, FAQs, an embedded wiki knowledge base and document management with case tools such as real-time history, automatic assignment, confidentiality controls and case creation from email. The product lists machine learning for employee questions, artificial intelligence and customizable workflows. HR analytics, ad-hoc reporting and an executive dashboard cover reporting. The enterprise edition can integrate with HR, ERP and email systems and offers single sign-on; SMB editions are cloud-based, while enterprise hosting can be on-premise or on a dedicated server. The vendor describes the design as responsive and lists mobile browser compatibility for the free SMB edition. The free plan has no expiration date and supports up to 100 employees and two administrative users. Platforms listed are Android, iOS, self-hosted and web.