Aspect Workforce vs edays
Aspect Workforce
aspect.com
edays
e-days.comSide by side
| Figure | Aspect Workforce | edays |
|---|---|---|
| Price from | $1/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 2 | 1 |
| Spec score · Workforce Management Software | 8.9 (#2) | 7.7 (#18) |
| Integrations | WorkforceOS integrates with HR, payroll, and business intelligence systems, and Aspect says the platform also provides open APIs. | Listed plug-and-play HRIS partners include Cornerstone OnDemand, Cegid, IntelliHR, and ELMO; custom connections can use the API or SFTP. |
| Mobile app | The Aspect Workforce mobile app is an agent scheduling tool for iPhone and Android, and requires the new Cloud Workforce experience. | The edays app is available through the Apple App Store and Google Play, while some HR functions such as reporting and policy updates require the browser interface. |
| Security | Aspect lists SOC 2 Type II, PCI DSS v4.0, ISO 27001, multi-factor authentication, and Zero Trust architecture among Workforce Cloud security features. | edays states it is ISO 27001 certified, hosts data on Microsoft Azure, encrypts data at rest and in transit, and conducts annual third-party penetration testing and weekly vulnerability scans. |
| Support | Aspect says its technical support team is available 24/7. | Support includes an online portal and knowledge base, support desk, Customer Success, and Professional Services; customers with more than 200 licences get a dedicated Customer Success Manager. |
| What it does | Aspect Workforce is contact-center workforce-management software for forecasting demand, planning and scheduling staff, tracking adherence and productivity, and providing agent self-service. | edays manages employee leave and absence, with additional workforce management modules. |
Plans
In their own words
Aspect Workforce
Aspect Workforce is workforce management software for contact centers, covering forecasting, scheduling, and performance tracking. Its forecasting is described as AI-powered and intended to help teams anticipate demand and make staffing decisions. Scheduling tools cover schedule management, shift swaps, availability checks, and automated approvals. Real-time adherence dashboards and intraday monitoring provide operational insights. Employees can use the Cloud Workforce interface for schedule self-service, and the mobile app lets them view or edit schedules, submit and track requests, and receive in-app notifications. The iOS and Android app is available to customers who activate the new Cloud Workforce. WorkforceOS integrates with HR, payroll, and business intelligence systems, and the platform provides open APIs. Deployment options include on-premise, hosted, private cloud, and public cloud. Aspect lists SOC 2 Type II, PCI DSS v4.0, ISO 27001, multi-factor authentication, and Zero Trust architecture among Workforce Cloud security features. Technical support is available 24/7. Aspect describes Workforce Experience for large enterprise contact centers operating across multiple sites, regions, and countries, including deployments of 5,000 or more seats. Pricing is per seat, tiered and tailored to team size, with a custom quote.