Aspect Workforce vs StoreForce
Aspect Workforce
aspect.comStoreForce
storeforce.comSide by side
| Figure | Aspect Workforce | StoreForce |
|---|---|---|
| Price from | $1/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 2 | 1 |
| Spec score · Workforce Management Software | 8.9 (#2) | 7.1 (#25) |
| Founded | 1973 | 2010 |
| Purpose | Aspect Workforce is a workforce management solution for contact centers that supports scheduling, forecasting, and performance tracking. | StoreForce connects retail scheduling, task management, KPI dashboards, and team communications in one workforce management platform. |
| Scheduling | The product supports schedule management, shift swaps, availability checks, and automated approvals. | Its intelligent scheduling aligns staffing to peak selling periods and customer demand. |
| Security | Aspect lists SOC 2 Type II, PCI DSS v4.0, ISO 27001, multi-factor authentication, and Zero Trust architecture among Workforce Cloud security features. | StoreForce says its cloud-based service undergoes annual SOC 2 Type II audits and regular penetration testing. |
| Support | Aspect says its technical support team is available 24/7. | The contact page directs users seeking technical support to submit a form and says StoreForce will respond as soon as possible. |
Plans
In their own words
Aspect Workforce
Aspect Workforce is workforce management software for contact centers, covering forecasting, scheduling, and performance tracking. Its forecasting is described as AI-powered and intended to help teams anticipate demand and make staffing decisions. Scheduling tools cover schedule management, shift swaps, availability checks, and automated approvals. Real-time adherence dashboards and intraday monitoring provide operational insights. Employees can use the Cloud Workforce interface for schedule self-service, and the mobile app lets them view or edit schedules, submit and track requests, and receive in-app notifications. The iOS and Android app is available to customers who activate the new Cloud Workforce. WorkforceOS integrates with HR, payroll, and business intelligence systems, and the platform provides open APIs. Deployment options include on-premise, hosted, private cloud, and public cloud. Aspect lists SOC 2 Type II, PCI DSS v4.0, ISO 27001, multi-factor authentication, and Zero Trust architecture among Workforce Cloud security features. Technical support is available 24/7. Aspect describes Workforce Experience for large enterprise contact centers operating across multiple sites, regions, and countries, including deployments of 5,000 or more seats. Pricing is per seat, tiered and tailored to team size, with a custom quote.
StoreForce
StoreForce has no write-up on Specifiction yet; its figures are above.