At Last vs Return Rabbit

At Last is a platform for automating returns and exchanges across UK and global sales channels. It is presented for retailers, brands, 3PLs, fulfilment providers, and circular technology providers. Its branded consumer portal supports tracking and exchanges, while returns workflows can look up orders automatically, provide real-time updates, use paperless labels, show embedded maps, and arrange home collection. Sell and Exchange can display products for exchanges, upsells, and new orders, with orders drafted automatically for the commerce platform. At Last International handles shipments from 200+ countries and includes customs handling and Returns Goods Relief. A business dashboard shows shipments in real time and supports returns, deliveries, and collections. Integrations include Shopify, Rithum, Mirakl, WooCommerce, and Mintsoft, with an API for other storefronts. The free Return to Zero plan includes all features but requires at least 250 monthly shipments and customer-paid returns. Starter is £95 a month; Pro is £225 a month.

Return Rabbit is a returns management platform for Shopify brands. Its self-service portal guides customers through return steps without requiring a support ticket, while merchants can set rules to approve, reject, or flag returns and exchanges. Exchange options include full-catalog and instant exchanges, bonus credit, and carried-forward discounts. Customers can choose QR-code drop-off without a label or packaging, scheduled pickup, in-store returns, or a carrier they select. The dashboard provides real-time revenue and performance data, product insights, and downloadable or scheduled reports. Listed integrations include ShipStation, ShipStation API, ShipHero, Shippo, Pitney Bowes, Whiplash, Recharge Payments, and Gorgias. Return Rabbit says setup takes less than 48 hours after signup or Shopify App Store installation, and its pricing page describes white-glove installation and setup. The free plan lists unlimited returns, all features, and discounted shipping rates, with no price stated. Startup costs $200 a month billed annually and lists 1,200 annual returns; Growth costs $400 a month billed annually and lists 6,000; Market Leader costs $515 a month billed annually and lists 12,000. Paid plans include a 10-day free trial.