At Last vs ReturnLogic

At Last is a platform for automating returns and exchanges across UK and global sales channels. It is presented for retailers, brands, 3PLs, fulfilment providers, and circular technology providers. Its branded consumer portal supports tracking and exchanges, while returns workflows can look up orders automatically, provide real-time updates, use paperless labels, show embedded maps, and arrange home collection. Sell and Exchange can display products for exchanges, upsells, and new orders, with orders drafted automatically for the commerce platform. At Last International handles shipments from 200+ countries and includes customs handling and Returns Goods Relief. A business dashboard shows shipments in real time and supports returns, deliveries, and collections. Integrations include Shopify, Rithum, Mirakl, WooCommerce, and Mintsoft, with an API for other storefronts. The free Return to Zero plan includes all features but requires at least 250 monthly shipments and customer-paid returns. Starter is £95 a month; Pro is £225 a month.

ReturnLogic is returns management software for retailers that want to organize return requests, automate workflows, and use returns data in business decisions. Its branded, self-service portal lets shoppers choose refunds, store credit, exchanges, gift returns, or warranties. Retailers can automate policies and approvals, including refund or exchange processing while a package is in transit. ReturnLogic tracks each return’s location and status, as well as the condition of products when they arrive back. Reporting includes custom dashboards, filters, SKU-level insights, customer scoring, and exports in CSV, JSON, or Excel. The platform supports Shopify and BigCommerce merchants, with APIs and webhooks for custom connections. Usage Based has no subscription or platform fees and charges from $3.90 to $0.25 per return; Enterprise pricing is custom. Subscriptions use a 12-month contract, billed annually or monthly, with auto-renewal and at least 30 days’ notice to avoid renewal. The service is available on web and via API.